This was by far the best and easiest experience we had finding our new home in an entirely new area…read morefrom Florida to Boston and we have not only Metro Realty to thank, but Rebecca Phillips especially! We had plenty of questions and worries finding a place close to my grad school, near transportation, that met our financial needs and had things like parking laundry availability etc. Especially as this was long distance with our preparation to move across states and with Covid-19 precautions they went the extra mile of providing virtual tours ! Rebecca patiently withstood back and forth emails with all these questions, confirmations, etc on the landlords behalf between multiple units we were looking at and ultimately worked with us on finalizing details for our new rented apartment. No background fees, sketchy practices or bombarding with pushy messages etc., I've experienced with other moves over the last 4-5 years and we much appreciated their professionalism throughout the entire process down to the key exchange. Definetly check the company out and ask for Rebecca she'll make sure you find a great place to live !

Excellent professionalism and expert advice. Highly recommend these chaps. Sold a multi million…read moreproperty with their guidance and execution. Trust them.

Do not rent an apartment managed by the Hamilton Company…read more They never respond to emails or maintenance requests. Our CO detector was broken for days with no repair. There is frequent late-night noise that management does nothing about. There was even a large fire in the trash area, and no one ever investigated the cause. When it snows, there is little to no effort to clear the roads within the property. Overall, management is unresponsive and neglectful. DO NOT RENT WITH THE HAMILTON COMPANY. They will take literally 15 days to respond to any message. What a garbage.

One of the worst places I've ever stayed & definitely not worth what we paid…read more ONLY PRO was the location - a double edge sword. Centered in a great area HOWEVER - CONs would be the location as well. Directly across the street is a homeless shelter and we got to enjoy a ton of arguing and fights at all times of the night and early morning. Lots of ambulances and every morning between 6:30-6:45 AM. we woke up to construction right outside the bedroom window. The building is poorly insulated and you get to hear everything. Hope you're not a light sleeper! DAY 1 the bathroom flooded due to the toilet not operating/flushing properly. The maintenance guy who came to look at it just put the lid on top of it and walked away. DAY 2 another maintenance guy came who admitted he was not a plumber so I helped him. Showed him the toilet needs a trip lever and a float for the flapper chain, which is on the instructions that is directly underneath the lid of every Kohler toilet. He swapped the trip lever and quickly left so we had to assume it was fixed. That would be a big NO. I adjusted the fill valve to the proper height. I bent the new trip lever so that it would work since it was the wrong one. Adjusted the flapper chain and made it so it will flush just have to hold the trip lever down the whole time. I alerted the property manager, they said they would send out another person. DAY 3 an older disgruntled man shows up, he was arrogant, condescending,and extremely rude. Making comments about me being a plumber longer than me and not knowing what I'm doing, even though the directions for the toilet are directly under the lid and I showed them that. He continue to insult me even though he was incorrect so I told him to go ahead and leave. I called management asked them to have a supervisor or someone important to give me a call about the way I was treated and crickets. They were supposed to send me the check in instructions. They didn't. I called and left several messages. I texted the phone number several times. For an entire hour I got no response. I walked into one of the buildings where the address was supposed to be and that building's desk person knew exactly who I was supposed to talk to and ended up getting me a hold of somebody right away. They completely ignored me, but this guy had a different number for them. They misplaced my info & online info form so I had to do that again. They falsely advertised this place. They gave us an address in between 2 buildings. They have over 200 pictures online and 3 of them belong to this crappy condo and of course they only put the best pictures of this dump online. This condo is subpar, it's got lipstick on the pig. It needs a serious renovation, a lot of things don't work correctly or at all. This place is gross and the management is absolutely horrible.

Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

We can't say enough good things about Mike! From the very beginning of our home-buying journey, he…read morewent above and beyond every step of the way. Buying a home can be overwhelming, but Mike made it enjoyable. He took the time to truly understand what we were looking for, asked thoughtful questions, and offered insights we never would have considered on our own. He was always incredibly responsive, professional, and--most importantly--genuinely kind. His knowledge of the market was impressive, and he helped us navigate everything from competitive offers to inspections to closing, with ease and confidence. Thanks to him, we found a home we absolutely love, and the process was smoother than we ever expected. We can't recommend Mike enough!! Thank you!!

We had the pleasure of working with Mike Tinsley at Longwood Residential for both the purchase of…read moreour new home and the sale of our condo, and we couldn't be happier with the experience. From start to finish, Mike went above and beyond to make sure everything went smoothly! He was highly responsive, always available to answer our questions, and incredibly proactive in addressing any concerns that came up along the way. Mike was extremely patient and helpful during our search for a new house (covering many different towns), offering great insights and advice throughout. Once it came time to negotiate and prepare for the closings, we completely trusted him to get things done. Mike's professionalism, attention to detail, and commitment to our best interests truly stand out. It can be hard to find a real estate agent that you trust. We were fortunate to get introduced to Mike through a friend. We would highly recommend him to our family and friends now as well. He will go the extra mile for you!

Betrayed by the company…read more Simply Don't Bother, Use at your own risk and Avoid at all costs. Company remains in ((Deep denial)) over their epic wrongdoings I was falsely and wrongfully accused by the male office manager that I'm a business owner, that is Not the case. He clearly misspoke, then my Call log will prove How ****many times*** He called after I asked Him not to, I have an elderly (((family))) member recovering from post hospitalization, I find it extremely disturbing with a lack of boundaries This started when the female secretary implied she would follow through on a time sensitive Administrative task, which failed and ultimately backfired, with lack of Accountability. I only assumed, in great error, she would be capable to follow through After a handful of disconnects, bait and switch abrupt dialogue, not much was gained or accomplished Above and beyond that, the office manager continued calling Several times, in attempt to engage confrontational, which he is not authorized to do so Nothing Short of a Hostile experience, above all he foolishly kept complaining to me over a Rodent they removed from the common area premises, Concerning a (temporary Occupant) This office is Full of Baggage. Very dishonorable I would never rely nor count on them on any given day, absolute disgrace. They still remain greatly confused the *owner* of the business premises is my Mother, not a renter who pays fees to all bright realty. I have identified clearly, they Provoke Confrontation and thrive upon very poor customer experience. They must focus on phone etiquette and not manipulation. Absolute Nightmare sums it up

Matt has been an exceptional property manager for our building (under 20 units), and we couldn't be…read morehappier with his services. After conducting an extremely thorough RFP process to find the right fit, we chose Matt, and he has exceeded our expectations. Following our experience with other PM companies that left us in complete disarray, Matt stepped in and immediately helped us clean up our books, find reliable vendors, and transition vendors when necessary--all while keeping costs reasonable. He does exactly what you want from a property manager, which, unfortunately, is incredibly difficult to find in this city. He is responsible, responsive, and thoughtful in every aspect of his work, always providing unbiased advice to help us navigate building issues of all shapes and sizes. Matt consistently delivers everything you expect from a professional property manager, making him a pleasure to work with.

Melanie is the best and was truly the best resource for my husband and I when navigating the ins…read moreand outs of purchasing our home, especially as first-time homebuyers! We had so many moments when we could've put in an offer, or we could've settled for less, but Melanie did not allow that to happen. With her expertise and her ability to just fully understand what we truly wanted, she was able to give us advice that was thoughtful and she would not let us settle for less than what we wanted! Even when we had questions or any concerns, Melanie was super responsive and made us feel like we were her only clients, even though we know this is far from true. She really helped guide us through the whole home buying process and made sure we felt 100% comfortable before moving forward in the process. She helped us get our offer accepted on a home where she could tell that we could really picture ourselves, and 4 months in, my husband and I couldn't be happier living in our new home!

I would highly recommend Melanie to anyone looking for a realtor in the Boston area! I was…read moreexpecting the home buying process to be complicated and stressful, but Melanie was there through all of it, and I closed on my first home this week. She's responsive to questions, knowledgeable (and happy to share that knowledge), and reliable. Beyond that, she was easy to talk to, kind, and fun to be around. It can be difficult to place your trust in someone with a big milestone like purchasing a home. Melanie is definitely someone you can trust to make the process easier and more transparent.

Alex was really great to work with! As first time home buyers, we relied on her a ton to answer…read morequestions and help us navigate the process. She was patient, knowledgeable, and helpful throughout the process!

Ed is a top notch real estate professional! I can't say enough about his knowledge of the local…read morereal estate market and his professionalism through the process of selling our family home of 50 years. He was there every step of the way to answer questions and make recommendations. He is kind and compassionate and takes pride in his work! If you are looking to sell your home or buy a new one reach out to Ed - you won't be disappointed.

Albertcorp is great! They listen, respond and give the best advice for every situation.read more

Can't go higher than this. To the positive side, they are responsive and generally get things taken…read morecare of very efficiently. To the negative, they are extremely surly with which to deal and they selectively enforce building rules. In our building alone, (i) illegal parking in the buildings rear which compromises safe egress remains unaddressed, (ii) allowing some owners to AIrBNB their units is not allowed by charter and compromises resident safety remains unaddressed and (iii) they are inordinately slow and even neglect in their duties to act if the enforceable issue involves the condo board members (who are responsible for their ongoing contract).

Does not register homes as rental property with the city of Bloomington because he does not want…read morethem inspected. We were in a house of his 1503 East Taylor St. 4 months found out it had several gas leaks, no permits no carbon monoxide detectors. It had no inspection of any kind. It's a wonder we didn't die from carbon monoxide. This company does not care at all about their renters or keeping them safe. Does not have professionals put in stove, water heater. Furnace was very dangerous. The City Of Bloomington condemned the property.

Lived at one of their properties for a year. Incredibly difficult to get in contact with, and…read moredidn't take us seriously as females, and entered our apartment numerous times without our knowledge. Just one of the problems that we dealt with included mold and a leaking ceiling for the entirety of the lease (pictures from when we arrived the day our lease started!) Had to get the health department involved for them to attempt improvements.

Elizabeth helped me find a new home in Boston under SUPER stressful conditions (i.e. moving across…read morethe country during a pandemic). She was responsive and followed my lead with communication preferences (text, calls and emails). She did not flood me with communications but responded to my inquiries quickly. My favorite aspect of working with Elizabeth was that she was direct and precise in her communications. She provided requested information in a friendly, professional and clear manner. I have worked with several other Realtors and their cloudy, rambling communications made transactions REALLY difficult. Elizabeth wasn't like that at all. I trusted the information she provided and any inconsistencies were due to other Realtors and not her. I told Elizabeth my home and neighborhood preferences and she stuck to my guidelines. I loved that she knew about the area and could advise me on what was a good deal or not. I also appreciated that she communicated with seller realtors and got an idea about offers and negotiable items. I also value that Elizabeth drove around and did video call showings with me around my schedule. She had excellent knowledge of structural components and told me why certain things were significant. She was candid when places looked better in listing pictures than in person. As a bonus, Elizabeth was also super helpful when I was having problems with my short-term rental. She let me know about reasonable expectations with my landlord and my responsibilities as a tenant.

Before working with Elizabeth, we had been trying to buy a house for over 2 years with no success…read more We now own our first house after working with Elizabeth for just 3 months. She made the home buying process smooth and took a lot of work and stress off our shoulders. She's great at negotiating, which is extremely helpful for first time buyers. She gives you helpful advice during the process and communicates well with the seller's agent or the town in order to answer any questions you may have. Not only do we own our first house, but we got our dream home. Even after closing, she is extremely helpful and a great resource. We couldn't be happier with our experience working with her.