Outstanding from A to Z. If you know, then you know how tough it can be to get the right pair of…read morecross-country skis; so easy to get it wrong; so tricky to get it right. A couple of years ago I bought Rossignol X-ium "skin-skis" from Northbound, after a lot of discussion and a "test drive" to be sure 203cm was the answer and these specific skis were the key. Used these skis to finish ski marathons in Austria, Switzerland, Iceland, Estonia, Finland and Argentina...... Great staff; professionally-knowledgeable and expert tuners. Highly recommended.

Came in thinking about buying my first cross country skil package. Having never even been on cross…read morecountry skis, the people here were able to answer all of my questions, discuss recommended options, and guide me to the best fit. After receiving package and end of year discounts, I went ahead and purchased a Fischer ski package, and couldn't be happier. They put on the bindings, showed me a few things, and I even got out skiing that afternoon. Thanks for everything!

Why go anywhere else? They are in business for over 30 years in the same location, helping people…read morelearn how to select gears for their need. The place is not fancy or big, but they have all kinds of cross country ski equipment (skis, boots, wax, apparel, etc). Of course, they don't have a huge inventory like other mega sporting goods stores. So if you require a special size such as petite or xxxl, you may need to go early in the season to make sure you find your size. The staff is very helpful. You can ask questions on just about anything related to cross country skiing. If you shop here, you know you are getting what you really need. They will give you honest opinion about what you are looking for. The shop is located behind Ramada (used to be Holiday Inn), and there is a cross country ski trail behind it.

From the owner: The Cross Country Ski Shop has been servicing Nordic Ski needs since the mid 1970's. The…read moreoutstanding selection of skis, apparel and accessories make it your one stop shop for cross country skiing. Stop in and see Bob, Erich, Dick, Jake, Gabe or Brian and they will help you pick out the best wax or tune up your skis to make your time on the trail (or off) more enjoyable. Snowshoes, winter boots, hats, coats, and much much more.

Haven't shopped here mostly because the owner makes zero to no effort! I have asked him on insight…read moreregarding skateboard wheels for skates, which honestly could be a big money maker, and he just tells me each time I should get online and look. Also asked him if he had any opinion on inside wheel vs. street wheels. Again, No effort. Shouldn't you know these things? Or at least try. Seems like a local joint within a super niche market, but from the comments below, this owner needs to get smart or lose out on potentially valuable customers.

Awful, tried going to this place to PURCHASE something and could not get in or out without stepping…read moreover folks that were in the $1 sticker bin. Had them all over the floor and they were sprawled out (mind you, this place is small). Seriously? Who runs a business like this? I returned to try to look again the next day, what do you know, the $1 sticker bin made it crazy to even Walk in! Let alone that I had to literally step over two folks to get out. Waste of time...

For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

My husband called this place back in January when we were going to Caberfae and I needed the old…read morestyle of Burton T bolts for my pre-owned board. Over the phone, customer service was great! The guy my husband talked to said we can come in and they will do their best to help us. Well, we went in there and asked the older man working there if they could help. Loudly, in front of everyone, he laughed and essentially said my board is so old it's useless to try and find the old style T bolts, and I should just get a new board. All other customers in the store turned and watched our interaction. We were stunned and just walked out. A quick google search and purchase later, the old T bolts were on their way. I am taking my board up for the first time tomorrow, no thanks to this shop.

I would certainly be inclined to agree with the other reviewers. The staff in this ski shop was…read moredownright disrespectful and the epitome of pitiful. It's a rare occasion that you'll run into anyone this disrespectful working in any field that requires human contact of any kind, especially not a retail worker. Regardless of rarity it never fails to inspire curiosity as to how a business like this could stay in place. We bought a few things out of pure necessity and were ashamed to be giving them our money. I firmly believe that if there was any, and I mean any, form of competition in the area this shop would not be open today.

Nice selection of items, clothes, and general sportswear. Came for a long weekend and stayed at a…read morehotel with a pool and failed to being a swimsuit. I wouldn't have bothered but a 25 degree time of year with an outdoor pool that's open and heated to 95 degrees couldn't be passed up. Found a swimsuit that wasn't on sale but was cute and perfect for this and other occasions. Found several other items on sale and suffice it to say when I go back to TC, I always come here and always buy something on sale. Considering the swim suit a splurge. If looking for general sportswear outifitting or paddle boards/kayaks, or need in a pinch a swim suit, great store to visit!

I had recently come across the company Floafers and fell in love with them. Had planned on buying…read morethem online until I happened to walk passed Boyne Country Sports and saw them in the window. I was so happy that they had them and I did not have to wait to have them be delivered to my house. They only have three colors in the men's sizes but that was ok. Karen was a great help, she brought me my size in all three of the colors and was very personable. She made me feel very welcomed. They also seemed to have good selection of sports/outside gear but did not have the time too look around much. I Will definitely be coming back next time I'm in town.

Kind of good up north golf course. Everyone involved - friendly . Just a bit more tender loving…read morecare could give my 5th star

Played the golf course today . If you like dogleg lefts, (7 on the front nine alone ) crazy…read morenarrow tee shots , hard pan where the rough should be , greens that slope away from the fairway then this is the course for you . Overhanging trees everywhere . I won't ever be back .

Great doughnuts. We…read morewere in the area shopping and a friend had mentioned Cop Doughnuts to us. It was time for a snack so we popped in. We had a Bavarian cream filled chocolate frosted long John and a cherry chip cake doughnut plus coffees. Service was great, coffee was hot and fresh and the doughnuts were good too.

I had a Browning A-5 jam, and could not retrieve shell. I know my limitations, and gave Jays a call…read moreon Sunday morning. They retrieved it, in a timel fashion, and I was back Partridge hunting in no time. stellar gun service, selection, and the whole staff were pleasant and helpful. Thanks Jays. Fine service.