Appalling customer service from Vision Express Cambridge. With less than an hour's warning, my…read moreappointment, booked months ago, was cancelled due to staff problems. They were unable to book me into another slot when I wasn't working. Would not recommend them if you need to book time off work as appointment slots are not reliable. After 4 years with them have now swapped back to my much more reliable village optician.

Appointments Slots are just a Waiting List Made an…read moreappointment online at an "open slot" and showed up to be told that the appointment slot was only a "waiting list". After changing my schedule to attend and a half hour drive, Vision Express said that they had not "confirmed" the appointment; neither had they informed me that I did not have the slot. So they have taken a page from the airlines and now double book people so that they are not inconvenienced with a cancellation. Most time slots are not available, I assume because they are already double booked. My mistake thinking an open slot was an "open slot" -- no where does it say that it's a "Waiting List", but every VE employee will explain it as such, even customer service. At the end of their email, they state: "We look forward to seeing you." Never again.

I received excellent service from Hemel Opticians. My eye test went very well. They were also very…read morehelpful when I selected my new glasses. Thank you!

Simply the best service, selection and quality there is. I am absolutely thrilled and continue to…read morereturn because of the great personal attention and the quality of the exams, procedure to find the perfect frames and lenses. This is the only place to go in my opinion!

OK, this won't be the cheapest place to buy glasses - but you get what you pay for. The glasses are…read moreexcellent quality. The staff are all helpful and friendly. The place is not as modern as some - but the frames are, and there is a good selection. I have a very complex prescription and the optician and dispender both took ages making sure I had the best possible lenses. I felt much more confident leaving there than I have done in the past from all the budget places. Highly recommeded.

I just got a new pair of glasses from them. Stylish design, red colour frame-exactly what I was…read morelooking for. Very professional staff makes you feel important and welcome, always ready to assist. OK, it is not the cheapest option, but when it comes to health - I am prepared to pay extra and be sure I get quality in return. They have great variety of frames - starting from standard clasic ones, up to designer stuff. Depends how much you are prepared to spend. If I remember right, they do NHS glasses as well.

Very attentive, friendly & efficient testing service. Great…read moreselection of beautiful frames. and genuine concern for patient's satisfaction. Thoroughly enjoyable experience!

I have just read another ONE star 'not recommended' review for this optician which is harder to…read morefind than the FIVE star one listed here. The review was left in 2013 and is worth a read - describing an incredulously rude shop assistant. I have to agree entirely with that review! I am an extremely friendly/personable business woman and can honestly say I am rarely offended by anyone that I meet. I am a lover of architecture, art and design and thought the shop looked modern and interesting - a great place to add to my ever expanding glasses collection...However - I feel compelled to put my thoughts in writing after my horrible experience here. The shop assistant at David Paul was one of the most offensively condescending and rude women I have EVER met. From the moment I entered the shop she glared at me over her glasses and stood very close behind me while I slowly browsed the frames in the shop. She stood in complete, deathly silence and made me feel incredibly uncomfortable - as if she didn't want me in the shop or trying on her glasses. I tried to break the ice by smiling and having a friendly chat but she just glared at me in complete silence - as if I had not spoken! Every question I asked was answered abruptly and rudely with a face so sour it could curdle milk. I found a few pairs of glasses that I really liked the look of but just couldn't bring myself to spend my £900 with her; so I took my money a few doors up to be greeted by lovely smiling faces in Boots Optician! David Paul...I worked in branding and marketing for the UK's leading telecommunications company for many years, and our brand values were the back bone of our success story; 'refreshing, dynamic, friendly'. A shop assistant is the face of the business and should reflect your brand identity. Having the optometry equivalent of Annie's 'Mrs Hannigan' to greet your customers is not only damaging to your brand but is obviously losing you money and customers hand over fist. I for one most certainly won't be coming back! And a message to your shop assistant; in the words of Annie herself...remember "you're never fully dressed without a SMILE".

Hi, Recently I had been to this shop for my son's eye test…read more I was really surprised for their service. It was very quick. They have free NHS eye test for kids. The shop is quite big and very spacious. The staff is very helpful. My son's glasses were made just within 2/3 days after placing the order. D&A have good policy regarding after care as if you experience any problems during the first 6 months time after getting your glasses then they will check you free of charge and change your glasses free of charge too. Also many times they give loads of bonus nectar points on purchase of glasses. The store was well merchandised, with a wide variety of attractive looking glasses and even the contact lenses. Cons There is not much variety for the children frames.

I have used this opticians in the past. The opticians themselves are very professional. The range…read moreof glasses they have is good and they are nicely displayed. The assistants are also very cheerful and help you with your selection. The prices are middle of the road. The store is nice and modern and feels relaxing.

I went to the Grand Arcade branch they moved from Petty Cury. I had a voucher for a free eye test…read moreand they fitted me in within a couple of hours. The test itself was very thorough and choosing my specs was a breeze with lots of frames to choose from. They also said they would try to get my glasses for me quickly as l had broken my other pair. Very pleasant and professional staff who knew rheir stuff. Going back for contacts tomorrow. All round a good experience.