My mother recently visited the store to buy some shoes. The service was terrible. The sales…read moreassistant girl practically threw the shoes down in front of her and then she had to ask for a shoehorn. She went to get it and then practically threw it on the seat next to her. She did nothing to help her try the shoes on. My mother is in her 90s! And a regular shopper in Banstead. Small boutiques like this need good service to survive. The service at Fluke women's store Banstead was appalling.

I love this shop. Especially the dresses, handbags and sunglasses. There is always something in…read morethere I have to have. I found some J Brand jeans in there that were sold out in London and they were £20 less at Courtyard. Also, the staff are lovely and make really great recommendations for outfits.

From the owner: Designers include Luisa Cerano, Riani, Nicole Miller , Velvet , 360sweater, Mala Alisha, Henry…read moreChrist , 120% linen, DL1961 jeans, Gardel by Moore and many more .

The fact that I've been moved to write this says a lot about the service in this shop. The woman…read morethat served us was rude, unkind and utterly condescending. She insulted my Mum when she tried on an outfit which we both already knew didn't suit her, making her feel even more self-conscious. She then boldly criticised mine and my husband-to-be's choice on our wedding colours and made me feel as though I was being incredibly selfish, even though my Mum already had her favourite colour picked out! She asked nothing about her, what type of wedding we were having, what style, colours etc. my Mum was interested in wearing. I have never encountered such appalling service. We left feeling insulted and angry and there is no way my Mum was going to give this woman her business to buy such a special outfit for such a special day.

The staff were extremely friendly and helpful. The store had a great ambiance and was really…read morepleasant to shop in.

I have been going through some former QYPE Reviews and checking if the places they saw were still…read moretrading, firstly on line ,then with the B T on line Directory, lastly the Company register. This one did come up and had a web sit but not under own name.

The original Factory Shop sell a varieyt of good from good quality clothes, children's toys,…read morebedding to pet stuff and excellent electrical goods. My one piece of advice would be, if you see a bargin, grab it while you can as it may not be there next time you go. The staff are friendly and helpful but don't know themselves what is going to be on the next delivery. There is a small car park attached to store but this is often full, there is a council pay and display carpark just across the road. A shop well worth popping into regularly to spot a bargin or two.

Owned by the same peeps as Igigi General Store and Cafe a few doors away, this lovely boutique…read morespecialises in elegant and stylish womenswear. Refreshingly, they stock sizes 8 to 18 and their niche seems to be classic dresses, skirts, trousers, shirts, blouses, jumpers and dresses made from beautiful and ethical materials. Turning it into a one-stop destination for shoppers in a hurry, they also sell shoes, bags and accessories. Designers include Beyond Skin, Sam Ubhi, Ally Capellino, Best Behavior, Hartford, Anna Nygards and Anouk. If you see something you like and it doesn't quite fit, they also provide alterations and styling advice. If they could make me a size smaller, I'd buy my whole wardrobe from there!

As with the I Gigi general store a few doors down, their women's boutique leaves me in two minds. I…read morelove some of the labels they stock- most with ethical stances, great mixes of classic and avant-garde, particularly Humanoid, Beyond Skin, Fillipa K- admittedly expensive brands. The women's boutique has a harder edge to the decor which is welcome after the crisp clean neutrals of the homestore, yet ultimately, combined with the stiff staff, comes across as snooty.