Made an appointment for my bby boy Jax, just simple bath but when I got there they asked if he was…read moreshedding a lot which he was and they recommend de-shed and he looks amazing he's all shinny and his coat is so clean. They got his nails short and cleaned his ear very well. They did Amazing with him in a very good time frame too.

Our experience was amazing. We were greeted by Kayla and let me tell you she was great with us,…read moreanswered all of our questions we had and had great customer service. We brought our dog in for the first time and when we came back for him he was so happy and looked amazing and smelled so good. They did a great job, we were hesitant to bring our dog anywhere but we are definitely life time customers with whiskers. Thank you again Kayla for easing our minds and being so kind with us.

Toby & Jessie come home hoarse from being so talkative - but happy. The staff goes the extra mile…read moreto make our little ones feel at home. We're on our third visit. It is a bit of a drive - but WELL worth it!!! Toby has anxiety & health issues - staff makes sure he stays as calm as possible. Rooms are great - we have little dogs with HUGE personality! I'd highly recommend bringing your precious pets here!!! That's huge coming from me - I'm very selective!!! The only down side are their hours!!!

This place is AMAZING! I have never seen such happy dogs. The staff truly loves their jobs, the…read moredogs are so well taken care of. You won't find a better place to trust with your dog. If there is a heaven on earth for dogs, you'll find it here.

LOVE Heather! She goes above and beyond!…read moreMy pets also love her staff members. Super reliable. Never have to worry. Can schedule and pay electronically.

Two super picky cats, one Dedicated Pet Sitter= happy vacation knowing that they were being cared…read morefor by Heather. She is the best. She cared for my pets while we were away, checking on them, feeding them, and making sure they got loved on. She's so thorough and sent me pictures of them, making sure I got updates daily and really made our vacation that much better. Would not trust my pets to anyone else. Literally is the best.

Have been a client for nearly 5 years and until recently have always had a 5 star+ experience. The…read moreowners who started this business were fantastic, friendly, client and pet focused. Last year they sold the business to the current owner who has run things down hill. She is a curt and abrasive communicator. It is clear she feels she has plenty of clients and doesn't need you or your pet. The final straw for us was her cancelling a reservation for Memorial Day one week out, a reservation made almost 2 months in advance, leaving us to scramble to find new care. Not reliable and not professional so I highly recommend that you spend your money elsewhere for better care. Honestly I really am very sad to see what has happened to the good name the original owners created and even more disappointed to have to write this review but do feel that others need to know. Updating because the response is sadly a blatant lie as the last text message string received from the owner said "If something comes up we will have to go ahead with visits without meeting the pups," so there was no warning that rescheduling a visit days in advance is a "cancellation" nor a phone call or text message before sending a very confusing system generated cancellation of our visits one week out from the busy holiday weekend. Yet another reason to stay away. If you can't be honest or even pick up the phone to tell a client you are canceling on them and why, your service is severely lacking.

Holy pupperoni I can't believe Charlotte Pups isn't already on yelp, what a huge disservice to all…read moreof us animal owners in Charlotte! I was lucky enough to find Charlotte Pups because my neighbor uses them. We recently adopted our dog and have a great schedule worked out, but my fiance had to travel out of town for a week and he is usually the lunch walker. I called Stephanie at Charlotte pups and IMMEDIATELY knew that this was the right team to have on my dogs side. She refers to your animal as a baby and when I called she apologized for being flustered but when she was walking a client's dog she noticed that the dog had bloody diarrhea. She immediately called the owner and when the owner was not able to leave work immediately they volunteered to take the dog to the vet. Both Stephanie and Leah were there just to make sure the little pup was alright. Talk about service, my gosh. An added bonus is that their website is super easy to use and schedule on. You can pick how long you want them to visit for, if you want them to walk/feed/play, what hours to visit, etc. They also do overnight stays and offer to water plants, raise blinds, turn on alarms, rotate the lights, etc. But the best part is they check in with you after every visit. You get a little text letting you know how it went, if your animal used the bathroom, and sometimes even a picture! I wish my fiance provided that quality of service, haha! Overall I am so glad to have found the Charlotte Pups team. They are a true pleasure to work with and love animals - what more could you ask for?

We have been taking our puppy to the barker lounge for a couple months now and have really enjoyed…read moreit! For the first time, they need a 'meet and greet' this is a full day of daycare for free where they basically watch to see if your dog is an appropriate fit. It was hard to find a day that worked as they had specific times to drop off for the meet and greet. So that took a few weeks to get scheduled. When we finally got in there, they were very friendly and gave me a tour of the facility so I could see what it looked like. When I picked him up they told me how he did and that he 'passed'. Moving forward, you do have to book ahead of time to secure a spot for your dog. I have done it the day before and have not had a problem of them being full yet. They also post on their Instagram and on the door of the building if they have walk-in availability for the day without a reservation. You can book right on the website as well as purchase days of daycare online, and the more days you purchase, the more $$ you save. They do not have webcams and they don't do any sort of 'report card' at the end of the day, so we just assume that no news is good news with how he did, haha! They do have an Instagram and post many photos of dogs daily. Our dog has been featured about half the amount of days he's been there. When he comes home he is exhausted. Typically for that day and the day after! Last time we took him, he was so sleepy for almost 48 hours that we really debated if he was sick but then just realized he was exhausted from having a great day of daycare lol! They are open from 7-7 on the weekdays so convenient for work schedules. We will be back!

Our Spense loves Barker Lounge. He's boarded there many times since we moved to Charlotte in 2020…read more The staff are dog lovers who clearly find joy in watching our "kids" and I love the report cards we get after boarding.

I cannot recommend Anna and John enough!! I would give them 10 stars if I could! We have used them…read moretwice now for our weekend trips to Maryland! They truly care about the animals they are caring for! One of our bulldogs doesn't do well in thunderstorms and she recommends all natural gel for her to take! I never would had known about that product if it weren't for her. They also started the girls sheets in the wash and were in the dryer waiting for us when we got home so they wouldn't run out of clean bedding!! Oh and I'm pretty sure they swept the house since both girls shed white hair and there was hardly any on the floors! I know if we ever have to go out of town they will love on our girls and take wonderful care of them as well as our home! They both provide pictures every time they come over which is awesome to see pictures of our girls! Thank you so much for taking such wonderful care of our girls!! You are the only ones I will ever trust to watch them and our home while we are gone!!

Amazing amazing amazing! Our pets were in great hands and we got tons of awesome pics that eased…read moreour minds that our babies were happy. Great communication and just overall excellent. Highly recommend!

Liz has been a lifesaver for my household of two humans and two pups…read more She is reliable, flexible, polite and most important- my dogs adore her. On days that Liz comes they also seem calm and well looked after. She always sends a text and leaves a note to let us know how their walk went. Liz has made working late a time to focus on the project at hand instead of worrying about if my dogs are eating the walls or something at home. She is fairly priced and I cannot recommend her enough.

Liz has been walking our 1 year old bichapoo, Lucy, for 5 months now and my husband and I feel SO…read morefortunate to have found her! Liz is very reliable and flexible with our schedules. One thing I love is Liz is always in communication with us about how Lucy's doing. She sends me a text (sometimes adorable pictures) to let me know how the visit went and always leaves a note on the counter with details of the visit. The most important thing is that Lucy LOVES Liz and I know she looks forward to her walks. I always have peace of mind knowing that my pup is receiving the best care. Thanks for all you do for us Liz!

I had an emergency situation with a senior pet recently. The entire staff was so very kind, and…read moregracefully handled an end of life situation. The care and compassion they showed towards my pet, meeting him for the first time, went above and beyond my expectations. I was under much stress and sadness myself, and I encountered an understanding and consoling veterinary staff as well as those assisting. I would not hesitate to recommend this hospital. Their kindness, service and professionalism far exceeds what I had anticipated.

management is extremely nasty to their staff, as well as does not properly train their staff!…read more As a former worker, this stuff is still continuing. I wasn't going to leave a review before, but I am disappointed, knowing that this is all still happening. None of the staff is valued or compensated correctly for their work- very, very very poor attitudes, and it carries throughout the team

We LOVE Nana's and have been using them since 2008. Service is consistent and top notch EVERY…read moretime. We come home to very happy dogs who have been cared for and loved while we are out of town. Nana's always leaves hand written notes about the dogs' activities while we are away and she always follows up with us if we forget to let her know we are home (sorry Nana's!). I can leave with the peace of mind that our pets are well cared for while we are away. Thank you Nana's for your oustanding service!

I recently attended a pet first aid seminar presented by Linda Edwards of Nana's Pet Sitting/Pet…read moreFirst Aid and it was a complete waste of time. It was $40 for a two hour class that taught me nothing of value. For instance, one of the topics was what to do if your dog is bitten by a snake. Linda's Answer: Take them to the Emergency Vet. It doesn't take a genius to figure that one out. I also found Linda to be downright rude as well as a poor public speaker. She had no time management and completely lost control of the group on several occasions. At one point another guest asked a question and I gave my input and mentioned that I was a groomer. The guest thanked me for my input and Linda told me that she "lost all respect for me" because I was a groomer and then laughed it off. I realize that groomers do not always have the best reputations however; if I am paying you to attend a class the least you can do is not insult me in front of a room full of people. I will never use her petsitting business or take another one of her classes again.