I ordered a frame online, automated purchase message said "we'll let you know when your order is on…read moreits way". A week later I messaged their customer service to get an update, no response. I tried the chat function on their website, no response. I sent a message on their facebook page, no response. After my second email to customer service they responded by saying "we'll let you know when it's on its way". I emailed back to ask them to specify if I should wait a day, a week or a month but of course nobody bothered to reply. There's no option to cancel the order so I'll have to talk to my credit card company to get my money back. I'm sure they're lovely people in the store but their online customer service is non-existent.

My friend broke his specs in the morning... Was urgently looking to repair or get a new pair of…read moreeyes... This shop was what i found on yelp... Very efficient but mostly are designer's glasses... All are unique and one-of-a-kind... Got it done in half an hour... Very great service... 4 stars due to the lack of classic designs... If not, everything's good

I popped in to see if they could help me tighten some sunglasses and they were so helpful! Really…read moregreat service.

Called in at Ollie Quinns (18/05/22} in Neal's yard as I had lost a nose pad from my glasses. Three…read moreother opticians in the area had refused to help as I did not buy my glasses from them. The young lady in Ollie Quinns repaired my glasses checked all the other screws and cleaned the lenses. Then refused payment. Great service. Thanks

Walter & Herbert began in 1946 when two entrepreneurs partnered to create innovative manufacturing…read moreequipment for eyewear. The company now has a cool collection of frames that are designed, manufactured, and tested in England. The frames are beautifully and creatively designed and they are very flattering. The flagship store is gorgeous! The glasses are comfortable and are very high quality. www.waltersndherbert.com

I always like to support local businesses, and I needed to get a new pair of glasses. Being in…read moreLondon I went to Walter & Herbert and found a great pair of frames thy can be fitted with my prescription. Saba and Julia helped me and were lovely. Can't wait to get the new glasses made in London!!! Thanks ladies!!!

Great experience at this trendy glasses shop from Australia…read more They have loads of different frame designs, and easy to understand tiers of pricing. Their optical eye test was also very professional, using state of the art equipment and one of the most comprehensive eye tests I've done. You should book ahead of time though instead of just turning up. The glasses are trendy, and the pricing seems reasonable - not the cheapest, but also not super expensive. Service was also very friendly and helpful, and I will definitely be back!

They are amazing. All the people that work there must love what they do and they do it extremely…read morewell. Good selection of glasses and nice designs. My husband and I only have glasses from Bailey Nelson in Covent Garden. We have a lot of frames. We don't live in London anymore but they tried to get them done before we left the country this time. Thank you guys!

Wow I was in Paris... what great service and a beautiful shop .. now hopefully opening in America..read more

Nothing about this place is ordinary. My eye test was a precision scientific affair; I've never in…read moremy life had such a fidelity prescription taken. There are a couple of hundred frames to choose from and, of course, all are designed in France and are ridiculously exquisite. They have a really fancy sunglasses section too. I was surprised that not only the optometrist was extremely skilled, but that the sales staff also seemed to be optical experts, with specialist knowledge about physics lesson stuff like lens thickness versus prism refraction... You'd think all this would cost an arm and a leg and yet it doesn't, they have frames for £40 (going up to £180 for the suuuper fancy ones) with the second one half price. The eye test is free. Seriously, this whole experience is ludicrously high end. Why doesn't every person in London go here?

Excellent selection of frames on the hip and cool scale. Friendly and knowledgeable staff…read more Tucked away, you'll find it.

Love this place for their amazing selection of eyewear and their knowledge of their products. I…read moregot my eyes tested in under 15 minutes and new glasses with lenses in just a few days! LOVE IT!

Despite being a proud geek, it was with considerable horror that I recently learned that I was in…read moreneed of glasses. Horror followed by complete and utter confusion about which glasses to wear. I am a bit of an aesthete, and a fussy one at that, after all... David Clulow in Covent Garden however, eased the horror of buying my first pair of glasses. Stocking a slightly different range of brands to the other David Clulow stores, this optician's Covent Garden outpost is the place to find hard to find spectacles by the likes of Alain Mikli and Marc Jacobs. I settled upon a rather retro pair by Mr. Jacobs and managed to haggle 20% off the price of the frames. The lenses were fitted for me on the spot - this usually takes five odd days - and the service was impeccable. Overall I would highly recommend David Clulow Covent Garden.

I encountered the worst service and unprofessional experience ever here. I pop into the store and…read moreask for fixing my Lindberg frame under warranty (they are the official reseller for Lindberg frames) and they were rejecting it and not giving any advices on what should I do PURELY because I wasn't their customer. General knowledge: as an official reseller, you should be helping anyone who purchased the brand for the after sales services. The salesgirl attitude wasn't good at all looking away from me while we're talking because she knew she couldn't earn commission from me.

Don't recommend this optic at all! They broke my wife frame during changing them with a new lenses!…read moreThe manager just created story that they told me wife during the check up but she did not understand that there is a risk of possible thing to happen! Also, bad communication, they never contacted my wife on the phone just promised several times and we had to contact them for any updates about recieving lenses and frame! Bad organised place, poor management! They left my wife suffering without glasses until the frame arrives in the store (today is day 5 no calls from them, yet)! It seams that they don't care about old frames and purposely broke them to make you buy new frames! Not very genuine merchant?

My eyesights quiet good, thank you very much!…read more The range of sunglasses here is superb........local brands and designer such a Gucci, Prada etc. And 50% off at the moment. Eyebrows raised! Ok, there is more. They don't really get into the selling style, and they are the largest eyespecialists I've seen in Central London. Its almost like a glass house. From the light weight titanium frames to the plastic stuff, they are very updated in their business. I've seen them with the other customers thats how I know a bit. Always turning things around the store just like we do at home, these services have designed a unique customer service. The cafe Apostrophe is a practical place to wait while your glasses are getting ready or you can indulge in some unique fashion shopping at Heaven & Earth. Its unusual but works.

Poor customer service. My husband had to get glasses because they flew away while getting on the…read moretube, and as an emergency, we found this place and are familiar with it due to being from NYC, but it's the worst customer service. There were 4 employees, and a middle aged blonde lady with glasses was very frazzled, saying to wait, then taking other customers. She had a very rude tone, after telling us that they only do eye exams on fridays, she referred us to Vision Express. And, that's the only reason I'm giving them 2 stars because the employee at Vision express was very kind and helpful. You should know if a customer is asking for an emergency eye exam, it's probably because they can't see where they're going. You're in a vulnerable state, and should be more understanding!

Amazing customer service and gorgeous frames. Husband's vintage glasses were sat on and a temple…read morebroke off on our first day of a 10-day trip to London. We knew Moscot from NYC, so we made a beeline to the London location. Kris couldn't have been more lovely and helpful. He was so patient while both husband and I tried on a million pairs (two of which we bought when we got home to NYC). AND he had temples custom made to match the broken glasses, and we had them back in two days for a reasonable price. AND he gave us great advice on cool places to visit in London. Highly recommend!