The young lady that waited on us was very helpful and informative. She fetched different pairs of…read moreshoes and tried to help us. I think she was the only person working in the store and at times it got pretty busy. I thought the prices were high on merchandise. The shoes on sale were a good price and they did have quite a few sale shoes. The problem I ran into is they had a very limited supply of larger 4E (extrawide) shoes. So I think they need to amp their selection up in these shoes!

REAL customer services still exists in our country, and it's in Manhattan, Kansas! Yes - in middle…read moreAmerica, there is a place you can go for an amazing shoe-fitting experience and walk out with a pair of shoes so comfortable, you're sure they were custom made on the spot just for you! This place reminds me of the old Family Shoe Store in downtown Williston, ND, where I grew up. Mom and dad would take us down once a year for new school shoes, we would be measured, talked to and fitted by the owners. You felt like you were with family. That is exactly how Brown's Shoe Fit feels. It's many decades since I was at Family Shoe...walking into Brown's feels like walking home. The staff at Brown's Shoe Fit is knowledgeable and friendly. Cory and Kennedy are tops! They are not medically trained, yet know so much about what your body SHOULD feel like in a pair of decent shoes. They will spend all day if that's what it takes to help you find the one that is your perfect fit. Or maybe you will walk two or three - after all seasons change! Try it out - here's what you would experience: * a warm greeting * immediate interaction and inquiry to accommodate your needs * non-pushy salespeople * time to browse until your heart's content * personalized service - they'll measure your foot, listen for any red flags (foot, back, neck issues), and then spend as much time as it takes to find your perfect shoe If you've never been to Brown's, the only regret in life you'll have to live with is that you never took the time to stop in. You don't want to live with that, do you? Now go out and get that perfect shoe! P.S. I'm kind of a Birkenstock freak - so I just can't help constantly checking out what's new!!

I live in California and have a cousin in a nurseing home in Emporia Kansas that needed shoes. He…read morehad gotten shoes years ago from Brown's Shoe Fit Co and wanted the same shoes again. I called Brown's and got Arron Otto. Arron offered to go to the nurseing home and measure his feet. Arron then called and told me he had to order the shoes. The shoes came in on time and Arron went out and made sure they fit correctly. What a huge help this was to me. So if your near Emporia Kansas and need shoes please go see Arron I know he will help you.

What an amazing store! Aaron, the store manager, is a conscientious, caring, customer-service ace…read more He went above and beyond caring for me -- something you don't find very often in this world any more. I drove over an hour and 80 miles from my home to buy shoes from this store solely because of the good customer service. He took as long as necessary to fit my shoes properly and ensure they would work for me. Thank you, Aaron, for your wonderful attention.

On Saturday, April 4, I wanted to purchase a pair of jeans. I found the pair that I wanted to…read morepurchase. Ironically, there were two price signs for the same jeans. One sign had the jeans listed at $64.99 and the other sign had the same jeans listed at $54.99, with no differences in the signs except the price. When I asked at the customer service desk which price I would receive, the employee rang up the jeans at the $64 pair. I showed him the photo of the tags next to each other. His comment was that the jeans might be different since one pair was lighter. I enlarged the screen to help him see that the jeans under that $54 sign were a different model. He contacted his supervisor who also commented that it was an error and someone had not removed the sign. She also commented that she was going back to remove the $54.00 sign. They did not offer to sell me the jeans at the lower cost, (so much for their price match, huh). Instead, they were very solid in not selling the jeans at the reduced cost. What I did not disclose to them was I had two t-shirts at $23 each, plus another item for $120.00, and a pair of shoes for $80.00 that was also an intention to purchase. Essentially, because they were adamant about not reducing the jeans to $10 each for a $20 reduction of my cost, they lost a $330 sale, and a desire for me to never shop in their store again.

The staff here (service) are beyond rude at times. If you return something with no receipt for…read morestore credit you only get about 50% of the price back - so weird and unfair. From reading other reviews though it seems poor management is to blame and probably lack of customer service training for staff. Many people have wirtten that it is a horrible store to work in (see google reviews). In any case we will no longer shop in a store that does not do returns that refund the total purchase price (the only store I know that does this is Harbor Freight with their "restocking" fee). They do have a decent selection, this being small town Manhattan KS. Value is ok. I also felt they treated us differently because we do not look like your average midwestern Kansas red neck type people.

Finest running store around. Great selection, great staff, easy to find right off the main dragread more

Customer service was awesome! After trying on about 6 different pairs of running shoes. I did find…read morewhat I was looking for in a running shoe. I will definitely be back for my next pair of running shoes.

I went into this store to buy a new pair of shoes, I had in mind the brand I wanted. The manager…read moreasked what foot, knee, back problems I was experiencing. He then asked if I'd be open to trying a different brand of shoe. I am so glad I did! He and the other associate were awesome! I have neuropathy and suffered after 8-10 hours on my feet at night. He also sold me insoles that are amazing! The shoes are hoka brand. I plan on continuing to buy this brand and because if the excellent customer service I received I will definitely buy all my shoes from tradehome! Great job guys and thank you so very much for taking the time to listen and help me! The store is located at Central Mall in Salina, Kansas

This store has new management, new owners and is a great place for any kind of shoe and a ton of…read moreother stuff. Great selection. Honestly, we have gone to this store for years and have always liked it. However, the new management have turned things up to "11" if you know what I mean. Certainly the best shoe store in the north central Kansas area. Easy in and easy out, good parking. Highly recommended!

Amazing customer service! The shoes last a long time and the owner is very welcoming. Also, great…read moreselection of shoes. Great small business!

I went in looking for a pair of patent leather shoes and to know if Brown's dyed leather boots or…read moreif they could direct me to a company that did. The advice for the shoes was to go to a bridal shop. The advice for the leather dying of boots was to go to a different company in town. When I went there, they said they did not dye boots.

Kind and friendly customer service. We stopped in today to replace a pair of shoe laces for my…read morehusband's work shoes. The guy who helped us was knowledgeable and helpful. It was great!