Good selections of shoes and supplements. Love that they host all the run clubs and local events,…read morebut the last few times I went there to buy running gels the customer service was lacking. Waited by the check out for about 10 mins, then when the employee finally came over, she asked me to step aside so she can check out another customer first (the same customer who she was helping to pick out shoes, but I was literally standing there waiting for the last 10 mins while waiting for someone to help).

Wonderful running store! They're so friendly and put on the best races, not to mentioning having…read moreall of the running products you could ever want. Highly recommend!

Great selection of clothes and accessories and the sales staff is super friendly. Prices are…read morecompetitive.

Cute shop with friendly staff, higher end outdoor gear, but they're literally always closed. I…read moredon't know how many times I've driven 25 miles to come here and they have been closed. I want to support mom n pop but the inconvenience makes me want to just shop online.

Icon Boutique has brought some life to the streets of Downtown Jacksonville by focusing on a fresh…read moreproduct mix of urban street wear. Not only does Icon feature local brands like Bofresco, NufSed and Dilla, they are also the only place in town to get your hands on nationally recognized brands from Illest, Billionaire Boys Club, Stussy and more. There is a limited selection of shoes and skate decks (not as extensive as Kona), but the main focus is on clothing. Icon is also a big supporter of the local music scene. The Lyricist Happy Hour originates weekly from inside the store, and Icon's ordinarily mundane sidewalk transforms into a vibrant stage on Art Walk night where local free stylists battle for lyrical supremacy amongst huge crowds.

no stars ! worst customer service ever . if you like to do business with people who are never wrong…read moreand like to argue with u in an email . pure waste of money . if u like throwing money in the garbage , go ahead and buy from them . never received shit from them and they dont want to give me my money back . if it was worth suing i would definitely sue this company . don't buy from here . spend your money elsewhere

Zero customer service. Ridiculous return policies. Only an incompetent virtual assistant…read more Companies like this need to go away.

They sent this packaged broken and now expect me to run around to print a label and to ship it…read moreback. This item was not damaged in shipping as none of the broken pieces were in the box so someone packed this broken . The customer service is nonexistent . No email just a virtual chat and a live agent chat that basically say the same thing. Want to have you do all the work for their negligence and then offer a coupon for your next order as if after this fiasco I would order again . Bad business practice. Stick to local , FOCO , Rally etc....they will serve you well and appreciate your continued business Wouldn't allow her stars so had to choose one

I placed an order with them on 12/21/25 using a discount code. They did not apply the code. I've…read morecalled thier number and could Not talk to a representative. I contacted their parent company Fanatics and could not talk to a representative without giving out my credit card number. All I want is for them is to honor their discount. I'll never do business with either one of them again if they don't fix this situation!

If I could give negative stars I would Sorry this long but…read moreI'm HEATED! Nothing more crushing to a parent than upsetting their child. Not to mention we are Browns fans so we already get disappointed enough!! If I could give negative stars I would. I received a jersey I ordered and it was flawed. On Dec 14th I reordered and was shown at checkout it would arrive within 3-7 business days On Dec 19th I received an email advertising to order by today and get it before Christmas. Now to today Dec 22 and I've still not received the jersey so I decide to track it .......JANUARY 13th!! Wtf I thought maybe I read something wrong (blaming myself and not the company) I created a new order to see what shipping said. Well, not only is it cheaper now but it does in fact say 3-7 business days, which is still way before January 13, heck it's pretty close to Christmas and atleast before football season is over So I call, I'm told too bad it's a custom jersey and they take longer. I told them I totally understood that but when I ordered I was promised before Christmas! They said they could wave my shipping and create a ticket that won't be read for 48-72 hours (I'm sure it will be longer being the holidays) but that does me NO GOOD! This is my only gift to my son as I can't afford much more, this is his main gift besides some little things. I never would've ordered from Fans Edge had they been upfront and not lied about when it would arrive I mean they totally lied. Said hey order by today and get it for Christmas. I said "okay no need to cuz I ordered 5 days ago so I'll be fine". Yea well no I'm not fine and $7 for shipping is a slap in the face. I'll let my son kno fans edge wishes him a Merry Christmas!! Had the first jersey not been flawed then he'd have a gift. So how many issues can there be in one time of doing business with this company. And they could give a rats a-- less! DO NOT ORDER FROM THEM CUZ THEY LIE BUT IF YOU HAVE TO THEN MAKE SURE YOU ORDER 3 months in advance! Jus my opinion and experience. Not worth hurting a child, ill never do business again with them or fanatics (since it's the same company)

I'm so happy I found this place! I love supporting local…read moreand the staff here was so incredibly dedicated and helpful today! The two gentlemen working the floor helped get my son fitted for everything he needed for baseball, they even took the time to help him figure out what bat was the perfect fit! These guys knew what they were talking about and doing! I'm so incredibly pleased with my purchase and the customer service! My son ( a little nervous about starting baseball ) forsure got the confidence boost with the help of these guys today! Thank you so much!!

Super helpful and had everything I needed! Great with finding the right equipment and sizes.read more

Fantastic service, unbelievably eclectic collection of clothing and jewelry. The owner is the most…read morewonderful person she will entertain you and you will love this store!

Best boutique in Jacksonville, Florida! I can always find something fun and unique when I shop here.read more