To whom this may concern,
Hello. My name is Diana Coles. About a week ago I called corporate to put a complaint in about one of your managers named Justin who works at the Food Lion in New Castle at the Beaverbrook plaza. I spoke with a lady named Tabitha who guaranteed a phone call back by the next day and it has now been a week.
On March 20th, I was doing my weekly grocery shopping at food lion. I live in the apartments right next to the plaza so enjoy walking up there every week and doing all my shopping at all the stores. On this particular day, I noticed employees following me around the store watching me. I payed no mind to it. The manager, who's name I found out later, Justin, had multiple employees come up to me and even had one threaten that I was being watched. I said no problem, I shop here every week, and even showed her my Dollar Tree items with the receipt. My whole shopping experience that day was beyond uncomfortable. To make matters worse, when I am cashing out at the register, Justin (who refused to give me his name) was just staring at me as I was paying for my items. So I asked him, "What are you staring at? You've been harassing me the entire time." And he said "I was making sure you weren't going to steal all those items." I then said, what makes you think that are you serious? I've never seen you before but I am up here every single week." He then proceeded to say "I looked like white trash so he wasn't sure." Never have I been so embarrassed and appalled. I asked his name and he walked off without telling me, once he seen my payment go through. I asked the lady who was cashing me out, ( I believe her name is Melissa ) what his name was. She responded with " I don't know, he is a manager, I think his name is Justin."
So, I'm in tears bagging my items up completely embarrassed. I called the store about a week later to make a complaint to the store manager about it. His name is Don. He didn't even have an apology for me or a care in the world.
As a manager myself, at Iron Hill Brewery and Restaurant ( 5 years) , this is the most unprofessional management and staff I have ever witnessed. When I make my weekly walks I no longer stop at the food lion, I get everything I need in that plaza and then make the DRIVE to Walkart to finish my shopping as I am uncomfortable even going into my own neighborhood store that I have been shopping at weekly for almost a year now.
Justin completely profiled me, and was outright racist towards me with offending words and I will not tolerate it. If something is not done about this matter, I will be contacting my lawyer and media about this matter.
Once again, my phone number is 302.596.1806. Thank you.
Regards,
Diana Coles read more