My family has used Burns for over 50 years. The new owners have seriously let our family down. They…read moresaid that they could handle everything, including having the casket set for the service. I thought that meant that they would actually handle it, but instead, literally got people off the street to carry my mom to her final resting place. Had I known that they couldn't do it (as they said they are a very small company), I would have selected the people myself! Then, they allowed the picture that I took to be freely copied from their website without my permission. When I confronted them, all they would say is we are sorry, we are small....no offer for any kind of refund or anything. And, they required payment before the service would happen, without any discussion of how payment would work. DO NOT USE BURNS, if you want a caring service for your loved ones!

The staff was very helpful and we appreciated them guiding us every step of the way. They are also…read morethe least expensive compared to other funeral homes in the area.

They made an excruciating event in our lives bearable. Thank you for all that you did to help us…read morethrough this time.

From the owner: At Mountain View-Colonial DeWitt Cremations & Funeral Services, we pride ourselves on serving…read morefamilies in Walla Walla Valley and the surrounding areas with dignity, respect, and compassion. Mountain View-Colonial DeWitt includes an on-site crematory to ensure your loved one stays with our team of cremation specialists throughout the entire cremation process. Our staff is experienced in a variety of funeral services and can help you celebrate your loved one no matter your religion, culture, or budget.

Over a year after services paid for, work still not performed…read more Was humiliated and belittled by office staff when calling about problem. It appears numerous other complaints and a news article published is also getting no results on this corrupt outfit. This company seriously needs to be investigated and its staff replaced with a competant staff.

My family the Crabtree's and Coburn's are buried there. The grass is dead, we can't find some of…read morethe stones because the grass had grown over them and the cups for flowers. Every year my family has to travel there with our own garden tools to clean up the headstones. They placed one stone so close to the road that it got ran over and cracked and refused to pay for it. Seriously thinking about lawsuit if anyone else is willing to jump on board with us.

I dealt with Burns Mortuary from a distance. After my brother passed in Richland WA, the day before…read moreThanksgiving, his caregiver called Burns Mortuary, who is from my brother's home town of Hermiston OR. Ken took care of all the details and whenever I call with a question or concern, Ken answers and takes care of me right away. He's very professional and kind. His bill was reasonable and he was always available, even when I called a year later for a copy of the death certificate he sent me a copy through email and snail mail immediately.

I would like to thank the Director and owner, Blaze Titus, and his staff for all the help they…read moregave me in getting my brother's remains taken care of. They were thoroughly committed and sympathetic with my situation and personally took care of my needs... going well above and beyond what was "required" of them. It definitely was not a "one size fits all" experience. I am so thankful. I would recommend their establishment and services to anyone who is burying a loved one, rather it be a cremation, which was my experience, or an in-ground burial. Jennifer Moore April 12, 2024

I would like to thank Julie and Marcy for all their hard work. They both went above and beyond in…read morehelping my family and I in such a tragic time. Both ladies were welcoming and easy to talk to. Keep up the great work ladies.

They are very kind and helpful. I appreciate all they did. They make a very difficult time a little…read moreeasier. This is also a very beautiful resting place for our loved ones

The wife and I prepaid our burial expenses and were helped/guided by Andrew C. Andrew was very…read morehelpful and was able to answer all,of our questions and concerns. Our plots were right next to our sons and Andrew was able show us the font and color of our son's marker so that they matched up.