I had an extremely negative and frustrating experience at Focused Tattoos on Lakeshore Blvd in Cleveland. I came in for an appointment I had scheduled since mid April with Joshua Hayden, and what should have been a straightforward session quickly turned into a completely unprofessional situation. During conversation he repeatedly pressed me for personal information about past tattoos, including the name of an ex I clearly did not want to discuss. After I finally gave the name, he informed me that this person is now working at the shop, which immediately made me uncomfortable given my past experience and serious concerns. Those concerns include what I understand to be a history of inappropriate behavior, including allegations of tattooing minors, working illegally outside of licensed settings, and exchanging tattoos for personal/sexual favors. When I tried to raise those concerns, instead of taking them seriously, the entire tone shifted and I was treated like I was the problem. I was told I would not be tattooed because I was a "liability," which is absurd considering I was calm, cooperative, and simply trying to address a legitimate concern. It became clear that the actual issue I raised was completely overlooked and dismissed, and instead my visible frustration at the situation was used against me. As a client, it felt like I was being punished simply for trying to hold a tattoo artist to appropriate professional standards. The owner escalated things unnecessarily by yelling, berating me, calling the police, and having me trespassed, which was completely excessive and uncalled for. During this interaction I felt extremely uncomfortable and unsafe due to his behavior and the way he handled the situation. It then took multiple calls from friends and family just to get my deposit refunded, and they refused to give me the stencil or design. This was easily one of the most unprofessional and poorly handled customer experiences I've ever had. I had been looking forward to this appointment for weeks and it was completely ruined. I would absolutely not recommend this shop to anyone read more