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Focus Asset Management

5.0 (1 review)

Services - Focus Asset Management

Investment management

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7 years ago

Our investments grow through the steady guidance of Mr. Baker. We are extremely pleased.

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LoanCare - The check stub for the exact dollar and cent amount.. verified mail.

LoanCare

(1.5k reviews)

A website that cannot take my social security number in a basic input is inexcusable to me as both…read morea loan holder and a software developer. UPDATE: I called customer service. "Invalid social security number" is simply a misleading error message. In our case, the transfer of data from Quicken (including the release of SSN) won't complete until after the effective date of the transfer. Then we will be able to make an online account. I am hoping the 60 day protection period ("expected and normal", per phone rep) for this transfer will mean that a naturally late payment (through no fault of our own - I cannot pay online without an account!) will indeed work out, and that the rest of the transition will be smooth. But as you can see, I am already a bit cynical. I will try to remember to update this review if things improve, though (with the caveat that a star will ABSOLUTELY be lost if there are extra fees for the convenience of paying online. This is 2020, folks. Paper is dead.) On the brighter side, our representative was very clear and kind.

FURTHER UPDATE: They refuse to release my funds until I upload futher documentation, either a paid…read morein full invoice (can't do as I need this money to pay in full) or an updated Waiver of Lien and Contractor Bid to reflect new money from insurance company (already uploaded insurance worksheet) The website will not let me upload the files. I have no way to upload the documents to them as they do not accept emails. The only reason a company doesn't have an email address is because they want to steal your money and not release it to you. I was told I can apply for an exception, but that takes 7-10 days. They will end up making me late making my payments and causing me to pay a 3% late fee despite this being entirely their fault. UPDATE: They are still with holding my funds. I sent them my depreciation check from my insurance company and they are dragging their feet to process and now telling me I will need to get updated forms from my contractor instead of sending me MY money and letting me be the adult and pay my bills. Again this process has been absolutely beyond frustrating and its appalling that this company can have this many negative reviews and nothing can be done. I had no choice in them being my loan servicer and my insurance company and contractor have never had to deal with a mortgage company this involved in the process but they legally can not be removed from the insurance checks. 0 stars should be an option and you would see that this company is rated a lot lower than the rating it has. They have been nothing short of a nightmare to work with in getting my home repaired from damage. In fact, I think Frodo had it easier trying to destroy the ring in Lord of the Rings than I have with this process. They delayed the start of my project by dragging out sending me my initial check (from MY money that I was forced to send to them and they take hostage) They cited endorsement issues saying that it wasn't endorsed properly because my credit union used a stamp and didn't use a pen (not their policy) Eventually they sent me $20,000 to start my work. The work is now complete and they are playing games again. They have marked my final inspection at 95% even though the job is complete but will not tell me why. I am just told it takes 3-5 days to review before they can send me additional funds. They are sitting on over $20,000 that I need to give my contractor who has completed the job and I continue to get the run around. At this point I would rather live with a gaping hole in the side of my house until my mortgage is paid off then have to go through this process again.

Focus Asset Management - investing - Updated May 2026

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