I have been a Charles Schwab client for over 30 years. Approximately six years ago I was enrolled in a Charles Schwab billing account as the amount in my accounts had surpassed $600,000.00. I recently had to end the financial agreement with the outside advisor. I did however want to remain as a client of Schwab. I went to the Charles Schwab office to find out when my money would be released. I was told the outside advisor had not done the paperwork and they could not talk to me. I contacted the outside advisor, and they told me they had done all their paperwork on their side and sent me an email confirming they had done the paperwork.
Several days later I returned to the Virginia Beach office and asked to speak to an advisor. I was told they could not help me or talk to me. I showed them the email from the outside advisor stating that they had done all the paperwork. When I asked if they could tell me what had to be done, again, I was told they knew nothing and could not help me. I then asked who could I get assistance from. They told me yet again, they could not help me.
I then went home and left several advisors emails asking if they could help me resolve this problem. I waited several days and received no response. I finally got on Google and called every number on Charles Schwab's Webb site. I received no response from Charles Schwab. I went back to Charles Schwab for the fourth time with my coffee and bagel. I told them I was retired and would wait all day until they could find someone to answer my question. After about an hour someone came out of their office and said call this number. When I called the number the Charles Schwab Advisor was in another state, They told me that Charles Schwab had not done their paperwork to end the outside relationship. She was more than willing to do it for me, she said it would take ten minutes. She did and explained that there was a sixty day hold so if there were outstanding actions they could be completed.
I'm not a multi-millionaire like many other clients, but I do think I should be treated with respect not treated like a crazy elderly woman. read more