I am forever grateful to the staff at Mark Crump's agency for assisting me with insurance policies…read moretailored to meet my financial goals. Mr. Crump educated me about the functions of policies tailored to my short and long term goals and how securing those policies would benefit my financial portfolio. I am at peace knowing I'm building financial security that will serve me and my family for many years to come.

From the owner: VA-145921 Our mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams.

I would rate this business 0 if I could. I have been to John Fagan's office in Hampton three times…read more I would rather get a root canal than go back. I went in today to pay my insurance premium for the year. I called their office and they said a cashier's check would suffice. So, I get there and they won't take a cashier's check for nearly $3000???? After a few minutes they send out Nicole Farmer (Operations manager) who started barking at me and would NOT let me speak. They finally said that they would mail the check to Allstate, but refused to give me a receipt (for nearly 3K).Then Nicole Farmer told me to leave. So I do, and she chases me out of her building onto the street and continued yelling at me that she would call the police if I returned. I went home and got new insurance from a new company (USAA), saving me nearly $600/year for nearly double the coverage. DO NOT SPEND YOUR MONEY HERE!!!! THEY DO NOT CARE ABOUT YOU!!!! Scott B

I have contacted this company concerning an account on my credit report that isn't mine. My husband…read morehad a policy in his name and a I was an added driver and we divorced and he dropped the policy but they stuck me with the bill. I agreed to pay the bill so I can move on with my life but they refuse to delete off my credit. Mind you we still using Allstate for our house insurance. It baffles me they aren't considering my situation and its only $246 that I'm willing to pay

I had Allstate home and auto through Jason Moriah and had no issues. I canceled due to a price…read moreincrease and found a better deal with Progressive and have been happy since with Progressive. Jason and his team, Tamara Roberts, call me and email me and text me even after I asked multiple times to be removed from their call list. I will be complaining to the Allstate company but am also warning others. Stay away from this branch of Allstate.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've been an Allstate representative since 2008 and opened this office in 2017. I started out as an Office Manager before becoming an Agency Owner here in Hampton and Newport News. From the start, it's been important to me that customers have the information they need to choose the right coverage for their situation.As a trusted Allstate agent, I believe in giving back to my community. My agency supports the Center for Sexual Assault Survivors and its annual Walk a Mile in Her Shoes event. Outside of work, I enjoy spending time with my wife, Kizzy, and our two daughters, Bella and Brinley. We love riding bikes around our neighborhood, going to the movies and checking out the Virginia Living Museum. In my spare time, I love listening to music and DJing.My team is comprised of diverse individuals ready to assist you with your insurance-related needs. We value customer service and look forward to meeting and working with you. Call or stop by our agency, located in the Nickerson Plaza Shopping Center at the corner of Andrews and Nickerson boulevards, today.

lack of professionalism and follow up and follow through. I had an issue that lasted for months…read more when I addressed the ongoing error I was met with unprofessionalism and hostility. i reached out to mr. Lucas and was advised he would give me a call to address my concerns. unfortunately that did not happen..

BEWARE!! Use any other agent. I was left without home insurance for over 3 months unaware because…read morethey failed to initiate the policy. The receptionist is the worst, customer service is not important. You've been warned!