Excellent customer service. Large selection. Kyla is…read moreexceptional! My place for glasses

I ordered my progressive glasses in December (primarily needed them for night vision and readers)…read more I picked them up in January and tried for a month to adjust but prescription seemed too strong. Went back in February and just decided on bifocals. Picked them up (now in March) & the bifocal line was smack in the center! Even the tech noticed it. I asked for a refund - would not recommend this place.

Besides overcharging, and extremely rude service, They literally get you in the door on a scam!…read moreSame pair of glasses, same prescription same lenses with transition lenses america's best charge $440 or as Warby Parker charge $280 for the exact same thing

I took my 83 year old mother here for glasses as their advertising drew her in for the 2 pair of…read moreprogressive glasses for $149. She has gotten new glasses regularly for the past 80 years. This experience has been completely unique. Every single contact with America's Best, things get worse. This ophthalmology team at this location, including the never present optometrists, do not seem professional. For some reason the responsible party just skipped dilation and the subsequent examination. We have always been told dilation was absolutely necessary. For some reason Virgil McClintic, O.D. must supervise staff in way that they can randomly choose elected dilation with no explanation as to why. America's Best has had numerous times to fix this. I received a text my mom's glasses came in. We stopped by the office to pick up her glasses. Unfortunately no one was available to adjust them. We were told some days they have no one, but most any other day is fine. The text could have suggested calling first, but it just invited us in. My first attempt at getting this resolved was communicating to the store staff that I was unhappy. They didn't care. It was painfully obvious by the non-verbal feedback. So, my first attempt at expressing concern face to face with the location resulted in NOTHING. My second attempt at feedback was via the feedback form that we received after picking up the glasses. It has been several weeks and I have had no reply to this written complaint. Today, we went to this location for the 3rd time for a fitting. Guess what? No optician available today, Friday, Saturday, Sunday or Monday. America's Best is 100% consistent with dropping the ball. They did tell me to go to any other optometrist and they would adjust the glasses..."it doesn't need to be America's Best, just go to WalMart." We did. WalMart hates the abusive business practices of America's best as well, at least according to their optometry staff. I reached out to America's Best snotty customer care. I notified them of the unprofessional practices by the ophthalmology staff as well as having such difficulty getting glasses fitted. I now know that the representative who took my call and promised it would be escalated, instead decided to document nothing. In fact, from my experience this is standard operating procedure. And although a customer should be able to speak with a supervisor, the sole supervisor (Jessica or Jennifer) takes all day lunches because she has not once been available to take my call, is 100% of the time on her lunch break and doesn't return any telephone calls. She did ask the representative to tell me that she knew I had called, making a point to try to piss all over me to show dominance. This is how she demonstrates her leadership. Pissy pisser pissily pissing. I was also given the number for some kind of regional manager, a Leticia Gold. I spoke with her yesterday and she promised follow-up today by either her, or the GM, Sabrina, today. Leticia also promised me that she would make sure a complete copy of my mother's medical record was mailed to her address on file TODAY. None of the things Ms. Gold promised have come to fruition and they all feel like deceptions at this point. Oddly, the only thing that got a response from America's Best was this Google review. Their social media team immediately responded with an escalations e-mail address, but so far that e-mail seems to be another slow boat. They also responded to me on Instagram after I publicly posted, even promising me a regional manager was desiring to speak with me ASAP, but that was this morning and I've been available all day. Today I called to speak with Sabrina, assuming she may have gotten busy. Guess what? No Sabrina at the store today as Leticia promised. I called to follow-up with Leticia, but was told she was off today as well. I don't know why Leticia chose to lie to me. I called the River City Marketplace location back and spoke with Harry, MOD. He had heard nothing from Leticia, nothing from Sabrina and nothing from anyone in leadership. When I communicated what Leticia had promised, he stated they never provide any copies of patients charts, even upon written request of the patient, a doctor or an attorney. Leticia promises me the records would be mailed out today. She lied, according to Harry. I feel like someone in Compliance needs to get on top of this. I can't begin to recommend this place any less. All I can say is that you've been warned. So much more to share, but limited space to do so... I did email the address in the manager's reply to my original review. Still, no one has contacted me. They have had my request for an escalation for weeks now and still pretend to be interested in calling.

Upon entering the establishment, I did not receive a warm welcome from the front desk staff. My…read moreinquiries were met with indifference, leaving me feeling like an inconvenience rather than a valued patient. Additionally, I was unexpectedly charged a $30 cancellation fee, despite following the 24-hour notice policy as stated in a text message. When I reached out to address this issue, I was informed that the fee would still apply due to it being a weekend. The lack of clarity regarding weekend exceptions to the policy was frustrating. The unhelpful and rude attitude of the staff further added to my negative experience, with the exception of Dr. Bowden himself. Unfortunately, the unprofessionalism displayed by the staff has led me to seek medical care elsewhere, despite my visual impairment. It is evident that there is a need for improved training in customer service and communication skills at St. Johns office. This experience reflects poorly on the leadership within the office.ere no noere no no r. Bowden was great, but unfortunately this is a reflection of his leadership in his office. I will not be returning back to this particular doctor because of his unprofessional and lack training.

This practice truly cares about their patients and the health of their eyes! Highly recommend!read more

The doctor is very professional. Graduate of the University of Alabama. FAOO member. This is my…read moresecond time here she doesn't usually overbook but they are very busy. I like the fact that she did not dilate my eyes because dilation could possibly cause damage to my eye. Most doctors will dilate you and just get the insurance money. You would never know if the damage, possibly until years later. Now the sales people out front will definitely try and sell you the glasses you don't have to buy them from this location. Get your prescription and pick up glasses from any store you like. The selection here is OK but most are not my style.

The doctor's great, the tech was great, so they each get a gold star, but the woman in front, while…read morenice, has no idea what she's doing. It took OVER TWO HOURS for me to get in and out of there for an annual checkup and glasses prescription. Very disorganized place, I've been calling all week trying to confirm if they sent my prescription back to the VA (this was a community care referral), and haven't gotten a single callback or text. It's the weekend now, so I will go there in-person on Monday. I'll also make sure the VA knows not to send anyone there in the future. Doc, fire whomever runs the front!

We had to come have a repair made to my glasses, Philipa was super helpful and while she wasnt able…read moreto fix my original glasses she was able to show me another pair that worked just as well. Thank you Philipa for your help!

I was very happy with the service I received from Rebin at the River City location. He was very…read morecaring and has a great sense of humor. I came about 30 minutes before they closed and was welcomed right in. I did not feel rushed or pressured and Rebin took the time to explain everything to me and made sure I understood and allowed me to ask questions. Also, Brandon assisted Rebin in getting me all taken care of and I was just very impressed and satisfied overall. I would recommend this location to my family and friends. Thanks Rebin for the exemplary service you provided me.

I went to my appointment and it was packed. I was there before my scheduled time and checked in…read morewith one of the employees. I stood against the wall for about 20 minutes before I was given the papers to complete and led to a different waiting area. In all, I waited for about 30 minutes. There was no consideration of my time, not enough to let me know of the delays/wait time then give the option of rescheduling. I was told that the appointment would take about 45 minutes when I called to set the appointment. That was fine since I was on my lunch break. It's a good thing that I stopped by yesterday to pick out frames ahead of time or else this would've been much longer than the hour and forty-five minutes this took. I had placed a pick up order as well for 1pm but didn't get it until 1:30! I mentioned the lack of transparency and someone who moved like a manager or team lead (Kenyatta) immediately stated that she couldn't control people calling out. I agreed but what she could control was letting people know that they were short staffed, inform of the delay, then provide the option of rescheduling. My head was hurting from my eyes being dilated and the amount of time that I was going to have to make up at work. I was glad when I was able to pay my bill and leave. I don't know what to say about turning this around except that I truly enjoyed my visit on yesterday with Mrs. Tony who helped me pick out my frames!

Having had a negative experience with a previous eye doctor's office last year, I have to say that…read moreI was extremely satisfied with the service, the attention to my needs, the friendliness, professionalism, and the eye doctor's 50 years of experience when I walked into Eyeglass World. I ordered contact lenses that arrived quicker than any other place previously ordered. I enjoyed my walk in visit to the eye doctor and definitely recommend them. I'm sorry for the other reviewers' experience but maybe things have changed.

I went there once and the environment wasn't warm and inviting. The doctor that saw me wasn't…read morefriendly at all! He busy trying to upsale me a service I didn't want!

This was my second time visiting Vision Express. I went in yesterday for my routine eye check up…read moreand to obtain new glasses. The eye service was good for my particular needs, and they do have Saturday availabilities which is nice. The sign in process due to pandemic has changed a bit with new guidelines including temperature checks and requiring you to wear a mask. They also require you to sit in your car and not to bring additional people to your appointment. Luckily, I came directly at my scheduled appointment, so that I didn't have to sit in my car. Once in I did the normal routine paper work then went to the back to get my eyes examined. I really like the fact that this place doesn't do eye dilation. Instead they do a scan which is very convenient. The pros of the visit was I didn't have to get my eyes dilated. Also, they allow you to take your prescription with you which is nice if you want variety with your glass. Also, if you check in on the yelp, you can get 35% off on a pair of glasses with out insurance. The con was the time I had to sit and wait to see the optometrist after doing my check. Also, they have a limited amount of glasses, but I did find a pair that was nice.