STAY AWAY FROM THESE GUYS!!!
My girlfriend had purchased (2) 1-hour sessions as a birthday present for me back in September of 2013 ($400), which was unfortunately too close to the end of their "season". I was not able to schedule the following season, but was assured by whoever answered the phone that the purchases do not expire and I would be able to schedule a session the following season. Here it is, 2015, and I have been spending the past 3 months trying to schedule a session. The first time I called, I was told that they could only look up purchases made in 2015, but that the manager would be able to verify all purchases made in the past in just a few minutes, but he was currently out of the country. The guy I spoke with said he would return to the country within a few days, and be able to verify my purchase and schedule a session. A week went by and I received no call. I called back and was told that he still had not returned to the country, but that they would schedule me for Sept. 20th, and have him call me in the next few days to verify the purchase once he returned to the country. I asked who I was speaking to, and with hesitation, I was told "Joe". I asked who the manager was that is out of town and was told "Alexander" (again with hesitation) Another week went by and I called back to inform them that I had still not received a call, and wanted to make sure this was taken care of before Sept. 20th rolled around. I was then told by "Joe" again (claimed he had not spoken to me previously) that the manager returned to the country, but only for a few hours, and had to leave the country again. I was also told that I was NOT scheduled for Sept. 20th , and that the manager would have to verify my purchase to schedule any sessions. I informed "Joe" that I needed SOMEONE to call me back, as this was getting ridiculous. I called back in another 2 days, and they BLOCKED MY NUMBER. I call from my cell phone and get the "this number has been disconnected, or is no longer in service" message. I tried from my work line, and got ahold of "Joe" again. I figured the "number has been disconnected" message may have been an error of some sort. I was again told that the manager had not returned to the country yet, and that their season ended on Sept. 27th, and that they had no 1-hour slots left. I made it clear that I needed this manager to call me back, and that today's day in age, there is no reason he should not be able to contact me from outside the country to get this matter resolved. Keep in mind that my email vouchers have "confirmation numbers" that should serve SOME purpose of being able to verify the purchases, but was told that they do not. I was told he would see what he could do and that he would get back to me. Funny thing is, I had to ask him if he had my number from previous notes to call me back on, and low and behold, he did NOT! I called a few times over the next couple of days and left messages, as this was beyond ridiculous at this point. I never received a call back. Today, I called back to back from my work number (cell phone still received the "disconnected or no longer in service" message) to try and get SOMEONE to give me an explanation. I kept getting the flyboard voicemail, until something glitched and sent me to the actual phone number that the Flyboard number was being forwarded to. I wrote it down just in case I needed it. I kept trying the Flyboard number and had the same glitch occur a couple more times and getting the exact same alternate number. THEY THEN BLOCKED MY WORK NUMBER FROM CALLING THE FLYBOARD NUMBER! I was receiving the same "disconnected number" message! I then started calling the alternate number that I received from the glitch, which shows to be in Laredo, TX. No answer. It would ring a time or two and then go to voicemail. I had my friend call this number and someone answered. Wanna guess who it sounded like? "JOE".... I said I have been trying to schedule a session, and was told I have the wrong number. I asked who I was speaking to, and was just told I have the wrong number. I asked what number I accidentally dialed, and was hung up on. Didn't get any more answers out of that. The Flyboard number is still "disconnected" according to my cell phone and work phone, but works fine when trying it from other numbers. LOOK UP REVIEWS ON THESE SCAM ARTISTS! Many people that have the same problem getting calls back, and being rudely told that they cannot get a refund for equipment breaking down, or instructors no-showing. GOOGLE IT!
You can find other negative reviews that follow this same pattern of HORRIBLE customer service, and no refunds. I have the vouchers as proof, and can provide, just to show that I am not some "alternate competing flyboard company" trying to rub their name in the dirt and get business. I WOULD BE HAPPY TO PROVIDE PROOF OF PURCHASE TO EXPOSE THESE SCAM ARTISTS! read more
