I am extremely disappointed with my experience with Fly Heli ATL. I purchased a flight voucher for my son's birthday, expecting it to cover the experience as advertised. However, when he attempted to redeem the voucher, he was told an additional ticket had to be purchased in order to fly -- something that was NEVER clearly stated on the voucher or during the booking process.
When I called to get clarification, Francisco informed me that I was basically "SOL" unless I purchased another ticket, which completely defeats the purpose of the gift voucher. I then asked about a refund and was told the purchase was nonrefundable, despite there being no clear disclosure of that policy either.
Things only got worse from there. When I requested a corporate address and phone number, I was referred to a Chicago office. I called six times and was repeatedly hung up on. When I used a different phone number, someone finally answered -- only for me to be left on hold for 1 hour and 50 minutes and counting.
This entire experience has been frustrating, misleading, and completely unacceptable from a customer service standpoint. At this point, I am hoping for a resolution, but if one is not provided, I will be forced to report this situation as a potential scam due to the lack of transparency and inability to reach anyone for proper support. read more