Owner came to inspect chimney, and I asked if he would do a cleaning. He gave me an estimate, we…read morepaid for the inspection, and he said he would get back to us. He never called. When I called him a few months later, he said he had a few more jobs ahead of mine and would get back to me. He never called back. He finally stopped taking my phone calls. He may come, do an inspection, say everything is fine, collect his inspection fee, and do nothing else. I don't think you can trust his assessment of the chimney.

Totally recommend!! Was punctual and efficient! Took care to keep my carpet clean as he did his job.read more

This man is taking advantage of everyone . . He is over charging for services , for cleaning $400,…read moreshould be 150-200 for chimney cleaning, to replace anything on top in way of the crown or cap, he over charges by thousands. . Beware of his BS, he figures the 42 yrs he has been doing this gives him the right to over charge by thousands. . Do not use his services

As a Nebraska transplant, I don't think I will ever get used to the cold winters. Coming from the…read moreSouth, anything below 70 is chilly. Well, I was pretty stoked about the wood-burning stove in our house. I decided to schedule a maintenance/chimney sweep for the stove, and had heard good things about Top Hat. It takes a little bit of patience to make initial contact with Top Hat. I didn't use their online tool for contact but rather called Steven and left a voicemail. It took him a few days to get back to me, which is understandable for a small business serving such a big area. Since I didn't use the online contact tool, I don't know if they would be quicker or not. Additionally, I'm sure this time of year is exceptionally busy with people preparing for winter. Scheduling an appointment for an inspection was incredibly easy. Top Hat was able to provide a 1-hour time slot for when they would arrive. Such a minimal time limit is exceptionally rare for any kind of contract/maintenance/repair work. Heck, even the cable and internet companies require about 4 hours of availability. Steven and his assistant were very professional, and worked quickly. Steven answered all of my questions, even though I know some of them were ignorant concerning fireplaces/stoves. Even though our wood stove is not up to code, I feel confident that Top Hat would do a fantastic job renovating the area (check their website for photos). He even provided a loose estimate of what kind of repairs we would need. Price for service was exactly as stated on the phone, and if/when we decide to make changes to our wood stove, we will be contacting Top Hat.

This company used to be good. But not anymore, if you need a professional to check the inside of…read moreyou're stack this ISN'T the company for you, I don't know where or who trains their people but they don't do a good job. If you need you're crown repaired once again don't call these people. They told me everything was fine, until I had to check my roof for hail damage and saw a huge issue with my crown. I had to find another company to fix it since I lost all trust in midtown.​

Called them up to do the chimney and dryer vent. Specifically told the scheduler dude we needed an…read moreexternal dryer vent. Guy came, no dryer vent. He said he'd "note it down". Didn't hear anything for a week, so I e-mailed them about it. Didn't hear anything for a week, so I called them. They said they'd call me back the next day. It's been several days, nothing. Don't use this company if you want any kind of customer service. Update - After being hassled by me for a couple weeks, they finally came out and put a dryer vent thing on. However, what they did is nail a screen onto it. Obviously over the past two months this has trapped tons of lint (I had no idea this was what they did - I didn't know I needed to babysit them while they did their work) and caused us to need our dryer vents cleaned (and the external cap replaced) AGAIN. Obviously we did not contact Midtown Chimney Sweeps for this, because we want it done right this time. We called up Duct Medic, and when I told them we'd need a new external dryer vent cap, they told me it would be a fancy magnetic flapper that opens when the dryer is going and closes when it's not. Sounds fantastic, and infinitely better than NAILING A SCREEN ONTO MY HOUSE. If you want service, go with Duct Medic. Midtown doesn't care, obviously.

Filled out the form online. Quick response from Sue and allowed for phoning back or text on missed…read morecalls; adding to communication ease. Friendly service, quick and clean. Explained how my specific unit worked since buying a new house. Have used before in a previous house with the same great service.

Ken was easy to work with fixed our chimney cap which was damaged from the storm. He was honest…read moreabout our chimney not needing a cleaning and explained how we can tell if and when our chimney needs to be cleaned. Thank you

Terrible experience! The technician only cleaned the flue from the bottom and never got on the…read moreroof to check the flue. We weren't able to get a fire started and recontacted the company who told us they wouldn't be able to come out for another 2 weeks. We called another company who came out and found the flue to be plugged at the top. Pictures were taken of the problem, which we shared with the owner of the company. He has refused to refund our money and called my husband a liar. We get our chimney cleaned every year whether it needs it or not. We could have had a fire based on the blockage. Would not recommend!

Lied about his service and attitude towards his unsatisfied customers. His tec didn't go out on the…read moreroof to inspect his work. Had to call another chimney sweep to finish his job. Due to the fact he scheduled us way out instead of coming right out to check the problem. Then he comes out and believes his tec in which he never checked his work. We will never use them again. After using them for over 4 years and out right called us a lier. ​

this guy has a complex complex going on . He'll do an inspection all right. he will find out what…read moreis wrong with your chimney and report you to the fire inspector and then he wants to collect money on the repair work and charge you out the Wazoo to fix it. he's a fraud and you ain't gonna come out of this cheap. Stay away from this man.

So, idk how to emphasize this, but never hire these rude, obnoxious, and know-it-all but truly…read moreignorant people. Came into my house, loudly criticized my wood stove, even said it would explode into many pieces when hot (had it already for 10 years, red lined frequently, no explosion.) Griped about the installation (we did it by code, professionally installed and had it inspected, other sweeps complimented us on it). Worst of all, I asked that he be careful with the concrete top plate as we had just had it replaced, I suggested he remove it. His wife informed me (rudely) that he knew what he was doing, but guess what ? He cracked it and said he'd replace it, and never did. This was at least 2 years ago. I actually had to tell the couple to be more respectful in my home. Un. Be. Lieveable.

My case was tricky: wanted a wood stove in my basement so installation required putting the pipe…read morethrough the roof and ground level floor. The competitor company said it is not possible... Scott did a great job figuring it out. He was also very respectful of my home, making sure to clean up after himself and leaving the area even better than he found it. Overall, I am extremely satisfied with the service I received from this company. They were professional, efficient, and took great care to ensure that everything was done right. Scott's expertise and attention to detail really shone through in the final product, and I couldn't be happier with my new wood stove. If you're in the market for a wood stove installation, I highly recommend giving this company a call. They truly exceeded my expectations and I am confident that they will do the same for you. Thanks again to Dan, Scott, Mellissa and Emily for a job well done.

The fireplace at the Avidor is still not working ... under warranty and the problem has not been…read moreresolved. This has been an ongoing matter since installation.