NEVER BUY A FIREPLACE FROM FIREPLACE STONE & PATIO IN LINCOLN…read more We started at Fireplace Stone & Patio 5 months before we needed a fireplace. Tom sold us the most expensive fireplace on their floor. We also picked out stone to place around it. We tried to ask about specs of the fireplace, needs for construction, and even how to pay. Tom NEVER RETURNED CALLS. Tom's voicemail is always FULL. It's how he avoids responsibility. The person that takes the calls is the rudest, least helpful excuse for a "receptionist" that I've ever experienced. When told that Tom's voicemail is full (on 5 or 6 different calls), her response was always similar to "what do you want me to do about it?" Finally, after weeks of trying, we were finally able to pay for the fireplace. Our contractor worked to order the stone from Fireplace Stone & Patio. Today, the fireplace and stone was supposed to be installed. First: The pile of stone on our driveway was the WRONG STONE. Second: The stone we ordered, and that shows on our receipt, is no longer carried by Fireplace Stone & Patio. They can't get us the stone we ordered. IT'S THE DAY OF INSTALL. Third: Our contractor called Tom at Fireplace Stone & Patio to see if our fireplace required steel studs. Tom reassured our contractor that it does not. Today, Tom tells us we definitely need steel studs, and our contractor will need to rip our the frame and redo it. IT'S THE DAY OF INSTALL. Fourth: The fireplace was ordered to be installed recessed within the frame. Today, when we checked after work, the fireplace was NOT installed as we had asked. When buying from Fireplace Stone & Patio, WE DID ALL OF THE HEAVY LIFTING, and THEY STILL SCREWED IT UP. Not only that, but they don't return calls, are unfamiliar with their products, have no idea what they even have to sell, and are extremely rude on top of it.

Stopped by a couple weeks ago to purchase a new fireplace. There was no other customers in there,…read moreno one said anything to us. We looked around and left. Went to one of their competitors and purchased. I have no idea how places like this stay in business.

At first, everything was going smoothly. Our project has gone on for over a year now. There are…read moremultiple issues that still have not been fixed, even though we have sent multiple communications, we get the runaround. We are too busy... we don't have the supplies (I checked at Menard's each time and the product used was there)... we are short handed... it's too hot. The patio has broken and has sunk. The wrong drains were installed. The driveway has cracked because the drain that goes underneath DOESN'T EVEN HAVE A FULL LENGTH OF TUBING so any material has washed out making the entire slab weak. The design of a portion was tweaked without permission and now my dog can jump over the fence if we don't bring her out in a lead. The entire project is subpar.

Tony did an amazing job replacing my doors and putting the new ones in! He's great to talk to and…read moremakes sure everything is done 100% to satisfaction! The wind chill was terrible that day but he touched it out and got the job done! I couldn't be more pleased with the way my doors and lights look now!

Great customer service. I feel at peace knowing our fireplace has been cleaned and inspected by a…read moreprofessional. Greg arrived on time, explained what he was going to do and left our fireplace area clean when he was packing up. Greg gave good information about fireplaces. Prices were extremely reasonable. Please be safe and let your fireplace be cleaned. Chimney fires are real. Life changing moments. Don't wait, we are glad we called!

I am NEVER disappointed with the work that Ashes Away has provided. I have been a customer of…read moretheirs for years. Their Customer Service is top notch. They are knowledgeable and through in explaining what has to be done and why and take the time to explain any questions we may have.

Brandon Redding came to our home and did an amazing job fixing our fireplace. He was friendly,…read moreknowledgeable and had great customer skills. He explained what the problem was, gave me options and I got to choose what was best for our problem. Brandon expressed that if we had any issues he would be more than happy to comeback and help us fix the problem. Over all, I'm extremely happy with the service from The Chimney Doctor and Brandon. Max B.

Terrible experience! The technician only cleaned the flue from the bottom and never got on the…read moreroof to check the flue. We weren't able to get a fire started and recontacted the company who told us they wouldn't be able to come out for another 2 weeks. We called another company who came out and found the flue to be plugged at the top. Pictures were taken of the problem, which we shared with the owner of the company. He has refused to refund our money and called my husband a liar. We get our chimney cleaned every year whether it needs it or not. We could have had a fire based on the blockage. Would not recommend!

Stopped for my first time to check for a piece of remnant carpet...great selection and Great…read moreprices! Came back the next day and and found the perfect piece....they set me up with quality padding and re-rolled the carpet to fit my truck...helped me out with tack strip too. Great customer service....quality employee's who you can see still care about your needs ! Stop and check them out....All your Flooring needs ! They got great furniture selection also Kelly's Carpet........Thanks...Quality Service !!

If I could give a zero I would. I don't even know where to start. Work was not started on time,…read morethe carpet installers covered up the vents. The LVP was put down with huge gaps by the baseboard and all transition strip areas. The area around the fireplace left a inch gap between the edges. The LVP installers left a huge mess The staff at Kelly's were not organized and not helpful. The bill changed 4 times. Terrible communication. I will NEVER recommend or use them ever again. I work hard for my money and their total disregard for my time and my money is unmeasured. Substandard

Wow what a difference...we hired Stone Building Products to reface our fireplace and bar area and…read moreit turned out BEAUTIFULLY! It completely changed the look of our living room area and we are beyond happy with the work that Jeff and team did. Great work and beautiful product.

From the owner: Over 50 Styles of Stone, Over 30 Years of Experience, Showroom Available, Custom Stone…read moreInstallation. Products: Thin Brick, Natural, Manufactured and Matching Stone, Stone Veneer, Masonry Supplies, Custom Stone and Firepits, Stucco. Services: By Appointment Only, Masonry, Stone Installation, Stone Veneer Installation, Contractors, Outdoor Kitchens, Fireplace Stone, New Construction and Remodel, Commercial. Brands: TriLite Stone Company, Sunset Stone, Arnold Stone, Coronado. Location Facts: 156 and Bob Boozer Drive

Travis came out and was kind, courteous and efficient. His company was the only fireplace company…read morewho would come out and fix my propane ventless fireplace. The cost for repairs was reasonable. I would highly recommend him for anyones fireplace needs.

The repairman had to come out twice because he brought the wrong valve…read more We were charged $600 to have a valve replaced!!! The job took less than an hour.