Arrived early, filled out my information online ahead of time. Sat in the waiting room for over 45…read moreminutes - and they certainly weren't busy - I was the only one waiting! Had to listen to all the shallow discussions about plastic surgery and skin treatments and the clerical staff gossiping about boys. There's signage about masking and COVID precautions, but only about half the staff or patients were wearing them - I did to be polite. Once in the back, another 45 minute wait. When i was seen, five minutes. No new news. Will not return.

I purchased this facial on Groupon with pretty low expectations, honestly - you never know what…read moreyou're going to get with those deals. But Maggie completely blew me away! She was incredibly friendly, professional, and clearly highly knowledgeable about skincare. The facial itself was amazing - relaxing, effective, and left my skin feeling incredible. I would absolutely recommend booking with Maggie, even without the Groupon discount! It was a truly fantastic experience.

I came in for an appointment that was suppose to start at 2:30pm and instead at 2:45pm I asked the…read morefront desk when was my technician going to be ready. She then told me she is running late because she had a service that was extended so she is going to be done in a few. A few? It was already 15 minutes passed my appointment in which I had to drive 45 minutes each time I come in. If the front desk staff would have just graciously had given me a heads up I wouldn't have been so upset and could have made arrangements to get to another appointment I had with my job. By time I left the office it was 30 minutes passed my appointment time and I tried to reschedule and they told me they didn't have another appointment for another month. It's the lack of consideration that ruined my whole experience for me. I like my technician but after this second appointment in which I couldn't even have a service I will have to reconsider coming back. I would have paid for more laser treatments in the future if I didn't have such a bad experience with customer/patient service or lack there of. They want you to be on time but they will not extend you the same courtesy or at least communicate the delay. I would not recommend going there if you want a timely appointment.

We had high hopes for this dental practice, especially since we had almost a six month. Wait to get…read morein, but our experience was frustrating and disappointing. I scheduled back-to-back appointments for my husband and I, fully transparent about the fact that we would have our toddler with us. Was told that would not be an issue! My appointment was for 8 o'clock and my husband's appointment was set for 8:30. They came out to get him at 9. When my husband expressed concern about bringing our toddler back, without my appointment being done, he was told it would be fine. However, still feeling uncomfortable, he chose to reschedule--and was initially told that was acceptable. When I came out my appointment at 9:15, and didn't see my husband in the waiting room I inquired where he was? The receptionist told me that he had left because he did not want to bring the toddler back with him and that he can reschedule. When I inquired about whether or not he could pop back up now, since it was only 915, I was told no that his appointment was slated to end at 9:30 (even though he had just left the waiting area less than 15 minutes previously). The receptionist offered an appointment for Tuesday, and I said I could not accept it without conferring with him. When I got to the car and he said it would be OK, I called up to the desk and set the appointment. No issues. What we didn't expect was to have the new appointment canceled minutes after via text with the explanation that "Dr. Eric was unhappy that we lost an hour appointment on our schedule this morning" and that they needed to accommodate other patients on their waiting list instead. I did call and speak with the office manager, who basically informed me that I did not schedule back to back appointments instead, I scheduled staggered appointments which is different. She told me that Dr. Eric heard my husband say he was going to reschedule and heard the whole conversation and it was his call to make. As I explained to the office manager, when I spoke to the doctor at the end of my appointment, he made no mention he wasn't going to see my husband. I know it's a moot point because we won't be continuing with them anyway due to moving, but still--their response felt unnecessarily punitive. While we understand the importance of keeping a full schedule, patient comfort and flexibility should also be prioritized. Had we been informed upfront that rescheduling could result in cancellation, we would have made a more informed decision. Instead, we were left feeling dismissed rather than valued as patients. Professionalism and understanding go a long way in healthcare. Sadly, this experience left us questioning whether patient care is truly the priority here.

Nice staff. Clean and professional offices. Super high tech ... instant X-ray, cancer screen, and…read moregenuine concern for us. Highly recommended

Dr. Floyd's staff are the best. Danielle is an excellent hygienist and does all she can to make the…read morevisit as pleasant as it can be. She is very thorough. Dr. Floyd does not overtreat, which can be a problem in dentistry and I appreciate that about his approach.

Dr Floyd sold his practice to Dr Gina Garza. I will not go back to this practice. I think she…read morerenamed it Annapolis Holistic Dentistry or something like that. Not sure the other 3 practices she owns. Dr Garza is very nice and professional but I believe she pushes big buck procedures for lots of money , not covered by insurance and produces little results. I stopped after spending $1400 plus that was not covered by insurance. We have insurance through the govt and most of what she did was not covered. Be ware. It made zero sense to pay for dental insurance only to have things done which were not covered by the insurance. She is only there maybe 2 days a week!

8yrs ago I saw the younger Dr, He told me I had a mouth full of cavities that needed immediate…read moreattention and that within 6mo I would have serious problems. I had a lot of questions about what I was seeing in the X-rays and the answers weren't satisfactory; he was pushy and against my better judgement I let him drill the one (I had never previously had a cavity). This caused a lot of anxiety and hadn't been to the back to the dentist since until today. As for the 5-6 others, it has been 8yrs, I finally just went back. I have only 1 small cavity now that just started to form. Get a copy of your X rays and get a second opinion. There are online services that do that now. The filling he did was fine, just understand the doc is probably going to drill unnecessarily

I'm sure this dentist is great, but I wasn't able to see them…read more Skip if you have MetLife. This dentist is listed as in-network, and the receptionist confirmed this when I made my appointment over 3 months ago. But I showed up today and was told "Sorry!" Massive waste of time.

This is a fantastic dental office. From the hygienist to the Dentists, to the front desk staff,…read moreeveryone is polite, accommodating, and treat you with so much care. I've been going here for at least 5 or more years now and I have to need to ever switch providers.

I just became a patient of Dr Lutz this year and am totally satisfied with my new dental practice!…read moreDr Lutz is very kind, knowledgeable, and takes all the time needed to answer your questions and explain things. I feel very confident in his recommendations and care. His staff is top-notch and so very friendly and organized. The treatment areas are privately set up and the office is comfortable, but you won't be waiting there for long. So glad I found Odenton Family Dentistry!