Randy, Danielle and the team at Appliance Village are great!! I love buying local and the customer…read moreservice is great. They also service all appliances purchased from them. We bought our stove from Appliance Village, they know their products and are easy to talk to.

They fixed my oven, they did a good job but was hoping it wouldn't have been so expensive. I should…read morejust use the microwave more!

I decided to leave the outrageous prices of California for life in the Midwest. The notion to move…read moreall my items from California is a big mess, but I was referred to Matt's Moving company from my buddy who convinced me to move to Minnesota. This was my first time using a moving company and it by far was better than I ever imagined. All my items were delivered in perfect condition and they even unpacked my items in their respected rooms. After I got all my items, all I had to do was put things in the shelves, and my house was finished. Talk about a very easy process! God bless Matt's team. I hate moving, but using Matt's Moving service it made it a lot by 1000%.

Our move was scheduled to start at 10:00 am on a Saturday morning. The night before our move, in…read moreJanuary in Minnesota, we got 8-10 inches of snow. The movers were coming to our town from 30 miles away. We were advised at 9:30 am that the movers and truck would be 1 hour late, arriving at 11:00 am. They stated they were having engine trouble and the truck wouldn't start. We understood, this is cold MN in the winter. We agreed this was fair, knowing the road conditions would improve also in another hour. 11:00 am rolled around...no movers. We called customer service. We ended up being told they would arrive at 12:00 pm. This was starting to press our timeline, as we were supposed to be out of the house by 3:00 pm. We reluctantly agreed, what else could we do? Well, 12:00 pm rolled around...still no movers. We called again. My husband ended up in a heated discussion with customer service. We were told they would call us back... they crew was still figuring out their engine issues. At this point, I offered to drive to Rochester to rent a U-Haul if the moving crew would just show up at my house in whatever vehicle they could to load said truck. Customer service told me that wasn't necessary. (Boy, were they wrong!). We went around and around with customer service 3 or 4 times. Eventually we were told that they were sending a completely different truck and crew from the Twin Cities and they would arrive by 4:00 pm. 4:00 pm?!? We were supposed to be out of our house at 3:00 pm! Well, one thing let to another and we moved what we could in our own vehicles...we had already wasted all morning waiting on the crew, we didn't want to waste the whole afternoon as well! Come a few minutes before 4:00 pm, the truck showed up. These guys, by no fault of their own, were already tired. They said they'd already done a full move in the Twin Cities that day and then got sent to our house. Seriously?! I hope they got a huge bonus! Bless their hearts, they worked their butts off!! BUT... we didn't get out of the first house until almost 7:00 pm and didn't get moved into the new house (7 city blocks away) until after 9:00 pm...we were supposed to be done by 4:00 pm! I was in tears, my husband was beyond upset. This was supposed to be a happy, carefree, easy move for us! I called customer service on Monday and asked how they were going to make this right, as customer service on Saturday told us there would be a "significant decrease in the amount due". Well, our bank account got charged the entire $750. When I spoke with the person who could "make it right" they offered me a 5% refund, then a 10% refund, and then settled on their "best offer" of a $100 refund. I took the $100, hoping for no more whammies! Long story short, I can't say I would ever recommend this company. I was not pleased with anything but how hard their crew worked, once they finally arrived. But, I suppose we'll always be able to hold onto the memories of what a nightmare this move was... and hopefully someday we can laugh about it!

Ordered a pool liner over a month ago. No follow up to say when it would arrive from the…read moremanufacture and we've called 3 times thus far. BTW, the second call they said they would have to call back because they were going into a meeting. I thought we were the customer!! If I can prevent any more sales going to this company, I will! The end!

Handrail. We purchased a handrail from Thatcher for the salt water hot tub. In less than 3 years…read morethe handrail broke because of rust. We were informed the warranty was no longer in effect. Hoping there might be some consideration for purchasing a new replacement - there was no offer and it was suggested we call the manfacture. The manfacture only interacts with dealers. Thatcher's response when asked about our options of purchasing another, better quality handrail - was "we don't have other options and don't sell many handrails". It was a frustating. We pruchased a handrail that fastened to the steps for $50 vs our Thatcher handrail that had a plate that slid under the tub for $300. Given our experience, the $50 is a better design for less $$$. Other Experiences. Our other experiences - purchase, install, maintenance have been good, no problems/concerns.

Called over to ask about Benjamin Moore Aura and the team member was extremely knowledgeable and…read morehelpful. We later went in and picked out a color from the few we had in mind. The gentleman working provided top notch customer service. We will be returning for future needs.

I spoke with Nicole today and she was very helpful and friendly. It's nice to meet people in…read morecustomer service that are positive, friendly and helpful to customers even when some of their customers only want to point out the negative. I would highly recommend this location.

Excellent friendly expertise. I do all my commercial vacuum purchases and services here. If they…read morecan't fix it it can't be fixed.

I was missing a c clip for my vacuum two days before Christmas, and after coming into the shop this…read moreplace had me taken care of in two minutes then sent me on my way with a perfectly functioning vacuum, no charge. check them out for sure! thank you guys

I really liked this store a tad more before they moved to the front of the plaza....only for…read moreselfish reasons---I think it was larger and seemed more tucked away like it was a secret garden just for me. I still love it and have found a ton of shizzle here. I really love when they have an additional 40% off the already reduced yellow tags... This location seems to have an abundance of crafty supplies. It is really hard to not just want to fill up my cart....I need to just simmer down...

Not very impressed. I found most of the items gaudy and over priced. I did purchase a set of twin…read moresheets however and a bathroom scale.

Great customer service help me find what I needed respectful and funny I absolutely love the…read moreenvironment there.

Extremely disappointed in this place. I have had nothing but good experience but today threw it all…read moreoff and I will not be returning. Had a family member in from out of town whom has a leg brace, we walked in and as we were walking upstairs the lady working there made a comment to my family member "I remember you, I couldn't have forgot you because of your leg brace." Mind you, my out of town family member is self conscious about this and she not only mentioned it once but twice once we came back down stairs to get candy, sadly in front of a group of people this worker knew. As an HR Manager, I'd like to see some customer service training.

Cute store with lots of this and that! And .... the BEST homemade chocolates ever!! We stop at…read morechocolate shops in every city we visit, and these were AMAZING!! We even went back the next day to buy more (for ourselves!) and for gifts for others. Buy a variety pack to sample!