Avoid this business like the plague!!!! You won't believe how much of a nightmare my experience has been with them.
So it starts back in May 2023. We put a deposit of $18,500 down to have Flowers Flooring install our laminate floors. After one month of delays, I gave them the benefit of the doubt, perhaps business is good and they're schedule is full. So I didn't complain. I stayed patient. But then, one more month passed, and so I reached out and began expressing my frustration with how long it has taken. They reassured me and promised the job would get done.
But then, after a couple of more weeks of silence, we ended up hiring another company to do the job. Flowers Flooring said they would issue a full refund and that it would take up to 30 days to process. After about 40 days, I reached out to them asking what the status of the refund was. After all, $18,500 is a lot of money. But, after 2-3 days, we didn't get any response from Flowers. We even tried reaching out directly to the owner, and can you guess what happened? That's right, nothing. Radio silence. And so after 3 months of delays, 48 days of silence after requesting a refund, and a lot of frustration, we decided to escalate matters and reach out to our credit card company to file a dispute. Our credit card company gave us a provisional credit of $18,500 and is looking into the matter as we speak.
Folks, I know there are a lot of you out there who are owed money from this criminal company. If you paid with a credit card, you are legally protected by the Fair Credit Billing Act of 1974. Open a case and get your money back! Even if you didn't pay with a credit card, contact your bank and open a dispute! We work too hard for our money to have dishonest people steal from us. read more
