I ordered a dozen long stem pink roses for my mother for Mother's Day because she specifically…read moreloves pink roses. The arrangement shown on the website was a beautiful bouquet of vibrant pink roses arranged elegantly in a tall vase with full presentation and volume. I expected to receive exactly what was advertised in both quality, color, and arrangement. Instead, what my mother received looked completely different. The roses delivered were peach-colored, not pink, and the arrangement did not look like the picture shown on the website at all. Peach is not pink, and this was not a slight shade variation, it was an entirely different color. The flowers did not resemble the advertised product I ordered. I accidentally selected the following week for delivery instead of Mother's Day weekend, but I caught the mistake the very same day and immediately called the store. I explained the error and clearly stated that if they could not accommodate a Mother's Day delivery, they could simply cancel the order. I was told it was absolutely no problem and that they could accommodate it, so there was no issue with timing. The real issue came when I called to ask why peach roses were sent instead of the pink roses I specifically ordered. The man who answered said he was the owner, and instead of professionally addressing the concern, his first comment was a snarky remark asking if I was the one who "ordered last minute." This was unnecessary and inaccurate since I had corrected the delivery date the same day I placed the order and was assured it would not be a problem. He then told me he chose the "pink shade" he thought was best to send. Peach roses are not pink roses, and I did not ask for him to make that decision for me. Rather than acknowledging the mistake, apologizing, or offering a proper resolution, he became rude and dismissive. He asked if the problem was that my mother didn't like them or if I didn't like them, completely missing the point. He then states if she doesn't like it we can go and pick the flowers up and this is after they had already been delivered, which is both impractical and disrespectful. I also explained that I had previously worked with someone else at the store who kindly sent me photos of the pink rose options they had in stock so I could confirm the exact shade before delivery. Instead of appreciating that effort, he responded by saying she "went above and beyond" and that they are not supposed to do that. Sending two quick photos when a customer is ordering from out of state is not extraordinary customer service, it is basic professionalism. If a florist cannot provide the exact color or arrangement being advertised, the professional thing to do is call the customer and allow them to decide how they would like to proceed. You do not make substitutions income without approval especially when I spoke to someone at their store regarding the pink shade and then argue when the customer questions it. What is the point of showing customers pictures of specific arrangements on your website if you are just going to send whatever you want? If you cannot provide what is being advertised, you should communicate that first instead of deciding for the customer. This entire experience was disappointing, unprofessional, and disrespectful. I paid for pink roses and received peach-colored roses that looked nothing like what I ordered. The owner's rude attitude and refusal to acknowledge the mistake made the situation even worse. I would not recommend this florist based on both the product quality and the unacceptable customer service.

They were so helpful, and totally willing to work with us,…read moreand to keep tweaking the centerpieces to be exactly what we wanted. We got so many compliments all party long. The staff was helpful, efficient and a pleasure to work with. I would definitely use them again and would highly recommend them.

LOVE!!!! Amazing owners (Diane & Rob)…read moreGorgeous flowers Fairly priced Super fun to do business with! Something cheerful in these fractured times.

Had a really good experience with Diane. Gave me good advice about the arrangement, and the…read moredelivery was prompt. Flowers really fresh and lasted a long time. Good quality, good value. Thanks, Diane!

I sent flowers for my mom for her Birthday. They were beautifully decorated and delivered on time…read more Grand Florist did an incredible job and help make me look great

I ordered 2 baskets of flowers to be delivered by Grand Florist. This was done over the phone and…read moreI never saw the flowers. They were beautiful. I highly recommend this florist.

Came here a few times was happy, but was really disappointed on Mothers Day, brought two bouquets…read morefor $50 each and they were not pretty at all. Felt bad giving them to my Mother and my in law, they were so bad didn't even take a picture. Will not be back - just because it's a busy money making day shouldn't mean quality should be half. Will look for another flower shop in the area unfortunately.

They always do a beautiful job. I no longer live in the area, but when I need an arrangement sent…read morelocally in this area (sadly, it has been for funerals over the last few times), this is my go to place. Recently had another funeral heart made, and it was amongst the nicest ones I saw at the service when I attended. Thank you for the nice work!

Super nice arrangements for a very reasonable price! Couldn't ask for anything better :)read more

Wow...this place is so quaint and unassuming but rivals some of the fancier shops in terms of…read morequality. The service here is the best I've experienced in NYC. To compare I once spent about $45 for flowers at a shop in Manhattan. The staff there was quite lazy and the final arrangement was boring and lack-luster. While this humble shop in Queens, had an attentive staff that took the time to help me select individual flowers that fit my $20 budget and my personal taste. I brought my own vase and they arranged the final bouquet which was a beautiful focal point at our dinner party. Thank you!

Beautiful valentines flowers delivered to my wife in the morning of the 14th…read more Perfect timing and gorgeous bouquet of all her favorites in a nice vase. You guys are the best. Highly recommend Scotts flowers

Ordering online from CA on Sunday night for Monday delivery. Scott's has a great website, easy…read morenavigation! Our daughter received her beautiful bouquet on time. Exactly what we ordered!

My husband orders me flowers from here 2-3 times a year. They ALWAYS do an AMAZING job!! I highly…read morerecommend them!

I have never had such a bad experience with a florist. The…read moreflowers I ordered for a funeral were never delivered. When I called them from the funeral to ask where the flowers were, no one answered the phone. I hung up and tried again. When someone finally answered, they said they didn't have the order and hung up the phone. I called back and gave them the confirmation number. They finally admitted that they lost the order. Again they hung up. I called back. They hung up on me 3 times. They said the flowers would be there in 10 minutes. 1 hour later the flowers still were not there. I called back and with difficulty canceled the order, I never received an apology. This is very poor business. Make recommendation would never use this florist. Actually I would give this pla e a negative 10 stars.

I've been ordering flowers from this shop for about 4 years now. Their service is excellent, the…read moreflowers are always gorgeous (fresh) and their prices are fair. I've never been to the shop and live Upstate. When I needed to order flowers for relatives, I ordered from them online, based on reviews alone. I haven't been let down yet! I highly recommend them!

Jimmy was absolutely phenomenal! He is so easy to talk to made me feel comfortable knowing the…read moreflowers would come out so beautiful at my wedding. He arrived at the perfect time and had everything ready to go and he stayed to make sure everything was in the right place during the reception! I have been recommending him to all my friends who are looking for their wedding flowers, he did such an amazing job!

Gorgeous flowers and incredible service! Highly recommend this establishment. You won't regret itread more

Once again Stems Brooklyn has done an excellent job creating a beautiful floral bouquet and…read moredelivered it right on time. Thank you for helping to close the distance between this west coast mom and her east coast daughter. If I can't be there in person on this special day, it's wonderful to know that Stems Brooklyn will bring something special in my place.

A very nice florist shop in Queens that has a variety of flowers and plants for many occasions,…read moreholidays , etc and prices are reasonable. Needed 20 table vase bouquets for my god daughters sweet sixteen party and love flower house did an great job with the assortment of flowers in each vase . They made it simple to transport as each box had 5 vases and 4 boxes was a breeze to fit in my car .would recommend this florist shop for whatever occasion needed or even if you want to have a nice simple arrangement for your living room table , etc. 4.5 stars on my yelp meter and godfather sadri is the BEST .

Beautiful and fresh flowers for a good price! I got 2 $10 bouquets and asked for them to combine it…read moreand they were able to do that. They are also super nice and have a stamp card where you get a free bouquet after 10 $15 purchases. Also there is a birthday discount of 10% on orders on your birthday or 2 days before/after. They accept card for orders over $15. They're open everyday from 9am-9pm!