Great customer service! I purchased flowers for a funeral. I will be back under happier circumstances next time. Friendly and reliable service. Beautiful arrangements. They took the stress out of a last minute order. Thank you!!! read more

If I could give zero stars, I would. I ordered a farewell spray from Flowers by Coley for my niece's funeral and confirmed before paying that they could deliver by 7:00 AM for an 8:00 AM service. I was traveling from out of state, and this was my only chance to honor her with flowers. By 9:30 AM, nothing had been delivered. When I called, the person who answered casually told me, "We don't open until 8." That alone was shocking, because I had already confirmed the 7 AM delivery window with them -- otherwise I never would have placed the order. And even if they did open at 8, it was already 9:30 when I called. Then came the first lie: I was told the flowers were "on the way." I asked them to cancel the order because the service was nearly over. I also requested a manager call me with an explanation. What I received was even worse: I was told the order "never printed" for the designer and was completely overlooked. So how exactly was the driver "on the way" with an arrangement that was never made? This wasn't a birthday bouquet or a casual delivery. It was a farewell spray for my niece's funeral. They knew I was coming from out of state. Had I not been physically present at the service, I would have never known they failed to deliver anything at all. They ruined my only opportunity to send her off with the flowers she deserved. Between the excuses, the contradictions, and the complete lack of accountability, this company has shown me they are not trustworthy, especially for sensitive, time‑critical occasions. Their behavior was unprofessional, disappointing, and frankly shocking given their high rating. I would strongly caution anyone considering ordering from Flowers by Coley -- especially for something as important as a funeral. Their negligence and dishonesty caused pain at a moment when compassion and reliability mattered most. read more

AVOID AT ALL COSTS!! I ordered a birthday bouquet for my sister and paid extra for delivery by 12 noon. Noon came and went. At 3pm, with no flowers in sight, I called. I was told casually...that I was "three stops away." Fine. Annoying, but fine. Fast forward to 9pm. Yes. NINE. P.M. The flowers were delivered 12 hours late, well after the birthday, the moment, and the entire point of paying extra for early delivery were long gone. But it somehow gets worse. When I disputed the charge for the failed "early delivery," they called me at 9pm the NEXT night and said I'd only get a refund if I returned the flowers. Returned. The. Flowers. That had already been delivered a day late. To the recipient. On her birthday. Against my better judgment, I tried to comply. I contacted the house sitter, had the flowers placed outside the gate for pickup, and notified the florist. Their response? "Ohhhh... we can't come tonight." Excuse me! YOU called ME, late at night, demanding immediate return of the flowers to process a refund, and then suddenly you can't come get them? So let's recap: *Missed the paid-for delivery window by 12 hours *Gave misleading updates *Refused accountability *Held a refund hostage *Then couldn't be bothered to retrieve the flowers when I complied This isn't a small mistake. It's a complete failure of service, communication, and basic professionalism. If you value your money, your time, or the occasion you're trying to celebrate~ do NOT use this florist. read more

If I could get 0 stars I would. Save the headache and just order from 1-800 flowers. Deliveries are never on time & they screen their calls once you start calling asking why hasn't your order arrived. I really wanted to support a local business but looks like this establishment needs to be reported to the better business bureau. I just want to receive what I've paid for on the day it was scheduled or at least clear communication on why it was not ! read more

Expected my deluxe order to look like the photos advertised online however that was not the case. The order received had more greenery and way less flowers than advertised, the floral foam was completely visible, and the basket was even a different style and color. Overall, it doesn't look well put together and wasn't what was advertised read more

Flowers By Coley - Order received - Florists Near Me - Tustin, California

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Flower arrangement on Valentines Day never arrived. I called on the day at 5:30pm to get ETA and they said the day isn't over and they will deliver later and was very rude on the phone. Then next day found out they delivered on VDay day but to the wrong house and late after 8pm. Now they are bothering me, calling me trying to pick up flowers from the other address and lying about the cost of the are arrangement. Very unprofessional and I strongly recent avoiding this company. And as a follow comment to management's response comments herein, the unethical business practices continue as they are not truthful in that I told driver I received flowers which is 100% lie as I never received and also I was never advised of said return policy that you need to receive flowers back first. How am I suppose to return flowers I never received as you delivered to wrong address. Another company not customer centric, hiding behind untruths to avoid refund. read more

DO NOT USE THIS BUSINESS FOR IMPORTANT EVENTS!! This is the first bad review I have ever done. I used Flowers By Coley for the first time for my mothers funeral that was held at a nearby church. I ordered over the phone and prepaid. There were multiple arrangements with a total cost over $1,000.00. The flowers were for guest tables along with flowers for inside the church ceremony/Mass. I was assured that the flowers would arrive before 9am for the 10am Funeral Mass. I became nervous at 9:20 when they had not arrived and at 9:30 had to leave arriving guests to make a phone call to the flower shop. They assured me they were on the way. At 9:45 we had to place a guest's gift of flowers in the church by my moms ashes and guests had all arrived with no flowers on the tables. I made another call to the flower shop. At 9:55 the flowers were hastily delivered and I had to help with bringing them to where they needed to be instead of preparing for ceremony which began a moment later. It made a stressful and emotional day that much harder. No one from the flower shop reached out about the flowers not arriving timely and a week later I made a phone call to let them know how disappointed I was. They assured me they would have the owner call me back. There was no returned call. I stopped by the flower shop a month after that hoping I would be able to talk to someone. The manager at the Tustin location said she was sorry that happened. She said she would be talking to the owner that night but there was nothing she as the manager had authority to do to make it right. It is now another month later and I am doing what I didn't want to do and am writing a bad review. I like to give people the benefit of the doubt, especially small businesses, but this owner obviously does not care about nor have pride in customer service. It was bad enough this happened at a funeral, I can only imagine the disappointment of a bride at wedding. read more

Flowers by Coley was amazing!! I ordered directly off of their website and they had the most beautiful arrangement with a succulent which was exactly what I was looking for. Turns out they actually make the arrangement as pictured with slight variations of color I would assume based on availability or season. Some of the flowers were put in partially open, which is exactly how I would expect so they can bloom and look beautiful in the hands of the customer! When I called to check delivery (which was day after order), the were extremely friendly and kind to me. Assured me delivery at a certain time and stayed true to it. The delivery driver tried very hard to get into an apartment complex (which I know is very hard to do). Even went and talked with the apartment leasing office, who was very rude to her. She called me back and we worked it out together and everything turned out great! The price was great if you consider the lovely arrangement, quick delivery and excellent customer service! Highly HIGHLY recommend this place if you are local. Great service, beautiful designs and results. Will definitely order from here again. read more

Flowers By Coley - Florists Near Me - Tustin, California

I would not recommend this business. My experience felt incredibly misleading and unprofessional. I placed an order expecting a high-quality arrangement, and what I received was nowhere near what was advertised. The bouquet was missing key items, poorly arranged, and absolutely not worth the price I paid. When I reached out, the customer service was dismissive and offered no solution. For how much they charge, you'd expect transparency, quality, and accountability--none of which I got. Save yourself the frustration and go somewhere that actually delivers what you pay for. read more

Flowers by Coley didn't live up to expectations. I ordered a beautiful arrangement of orchid plants for funeral of dear family friend. Arrived day after it should have from another company they subbed it out to. Hung up on by customer service rep. Do not order from these people. read more

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On multiple occasions, I've experienced unfriendly service when coming in with questions, including being spoken to while the staff member continues working at the table. This has happened twice now, and due to the lack of customer service, I will be taking my business elsewhere. read more

I really wanted to love this experience and support a local small business, but unfortunately I'm left very disappointed, especially given the significance of the occasion. I submitted an order on Friday for Sunday delivery to a church, with very clear notes requesting delivery before 12 PM. I also paid extra for a custom banner to be included with the arrangement. When I received the confirmation, I noticed there was nowhere to enter the banner details, so I called the shop on Saturday to provide the text and to confirm delivery details. I was reassured everything would be taken care of. Sunday comes, we arrive at the church and... no flowers. I immediately called customer service and was told the flowers were delivered. I let them know I didn't see anything matching what I ordered and asked them to send me a photo of the arrangement for confirmation. When I called again, I was told the flowers were actually delivered at 1:15 PM, well after the funeral service was over and we were already heading to the burial site. What's most frustrating is that no one called to inform us the flowers would be late. Had someone simply called, we might have been able to redirect them or make alternative arrangements. This was for my grandfather's funeral, and not having the flowers or banner there during the service was incredibly upsetting. The customer service rep was kind and did offer a refund, which I appreciate, but it doesn't undo the fact that we were left without a tribute we thoughtfully planned for my grandfather. I truly wanted to support a small local florist, but this experience was deeply disappointing read more

What a great surprise in our neighborhood. I absolutely love this floral shop and it also has a little gift shop where you could find last minute gifts like purses to jewelry to shawls. Great customer service the people were super friendly and helpful. I will definitely be going back. read more

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They delivered flowers to the wrong address and then only offered an upgrade. Also, committed fraud by linking to another flower shop in CDM

I ordered flowers to be delivered the following day. They repeatedly lied to me about when they could deliver the flowers. Then they told me their driver's car broke down. Pathetic excuse for a business. read more

My 10 year old cousin had a recital so I decided to get flowers. It was very easy to place the order over the phone and have them ready for pick up 10 minutes later. I didn't know what to get so asked for a small bouquet for $35. I wasn't crazy about the bouquet but I suppose that's my fault for not being specific. At least my cousin liked it. The ordering process was very quick and efficient. read more

Do not order from Flowers by Coley. I ordered a particular flower arrangement that was pictured on their website. A friend had just gotten home from surgery and I wanted it there the day she arrived. When it had not arrived I call and they said it was out for delivery. It was NOT delivered that day. I called three more times and asked for a call back. They did not return the call. The flowers were delivered the following evening. I was sent a photo, it looked NOTHING like the arrangement I paid for. The flowers were different and the vessel it came in was totally not what they featured. Very Dissappointed! read more

My company ordered 2 bouquets from this florist for Admin Day. The person ordering even called and a requested an early delivery. One bouquet showed up at 2:30, did not tell anyone they were there, just left them on a table and walked out. The first bouquet was very pretty and put together as I would expect a professional floral arrangement to look. The second delivery was made at 4:30pm, after I (the receiver) had already gone home for the day. The second bouquet was obviously thrown together last minute with leftovers from the day. Half wilted carnations, small sterling roses, half dead stock, random greens. Stock was used and they are very strong smelling, offensive to the people around me who have smell sensitivities. There is also some sort of sticky substance sprayed on the leftover bouquet. I would absolutely never use this florist again, especially because when the person who ordered them called yesterday and asked what happened, all the girl said was "sorry, they went out when they were done". Why on earth you would make 2 separate trips to the same office 2 hours apart with 2 completely different looking bouquets (one professional looking and 1 like a child put it together). There are plenty of florists in Orange County who can do 100% better job than this one. DO NOT RECOMMEND!! read more

Flowers By Coley - This is the leftover bouquet that was delivered at 4:30pm - Florists Near Me - Tustin, California

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The team at Coley gave my wife a "wow" anniversary arrangement. Just beautiful and delivered on time. Nice job. read more

Flowers By Coley - Anniversary Flowers. - Florists Near Me - Tustin, California

Flowers were beautiful, & great customer service! They were so kind & helpful, & did a quick same day delivery. Would definitely recommend! read more

Flowers By Coley - Someone Like You - Florists Near Me - Tustin, California

My husband just brought home the worst bouquet I've ever received and have ever seen. You could go to Trader Joe's and get something better. You can tell this is done by someone who is either 1.) extremely elderly and not in touch with modern floral design (looks like something a child would pick from the garden in the 1950s) OR 2.) the person who made this just started working there and has no prior floral experience. My husband also echoed the other reviews that say they were extremely rude and unprofessional in this establishment. Just an all around revolting experience. How mortifying for this "business." It's unethical that they charge for this heinous thrown together assortment of flowers. They should have paid ME for having to look at it. read more

The flowers I recieved look nothing like the photo Too pricey and arrived late not worth it so very disappointed read more

Walked right in and the owner helped me right away. I left with the perfect blue hydrangea and white rose flower arrangement that was so beautiful in a chilled glass square vase at a great price. Thank you Coley! read more

Will definitely order from Flowers By Coley again! Great service and wonderful communication. Ordered flowers for my childhood BFF, in the midst of COVID shelter in place (SIP) orders. I wanted tropical flowers, but there was a ban on imports. Kristi (sorry if I'm spelling it wrong) was FABULOUS, she called to let me know what was going on, tried her hardest to get what I wanted, and made a spectacular arrangement that made my friend feel special. My friend even texted me to say she feels "so fancy" with such a gorgeous arrangement. THANK YOU ! read more

Flowers By Coley - Florists Near Me - Tustin, California

Just picked up a corsage for a homecoming dance this evening. Extremely disappointed in the very skimpy and cheap looking corsage. This is my first time going to this florist and I would highly recommend going elsewhere. This store was $10 more for a corsage than other local florists. I asked to see photos of previous corsages when I ordered but they did not have anything to show me. Lesson learned. read more

Just walked out of here. The worst experience in a flower shop. I wanted to buy flowers and the guy behind the counter was no help. I said " hi I would love to buy some flowers". All he did was looked up at me and walked to the back with nothing to say. I waited for a good 15 min for him. But he never came out of the back. So horrible service, communication, and not friendly. read more

Flowers were dry and wilted upon arrival. Only lasted two days and petals were shriveled up and falling off. Will not go here again. Plenty of better options. read more

This place is great! I rarely buy flowers and came to get some for my girlfriend and Jenny was so friendly! I told her the type of flowers my girlfriend liked and she made a beautiful arrangement. I highly recommend this place if you are looking for some nice flowers! read more

Unbelievable! BAD customer service. So I walked in this shop this evening since it caught my daughters eye. She said maybe we can find something cute mom let's go check it out. As I opened the door I see a male and a female doing what looked like they wrapping things up for the night. I proceed with making my presence known I said hello, hi "I was walking by and saw your shop I had no idea this was a flower shop". I asked what time do you guys close? the female replied we closed an hour ago with a terrible attitude. I didn't feel very welcomed at all! so I then turned around and said oh sorry, I had no idea you two have a wonderful evening and got no response not even acknowledge. How on earth would anyone want to come back to a shop when treated this way! How do these people even have business?!!! you could have said oh so sorry we did close an hour ago, but we would love for you to return then share your business hours with me being the client or just anyone in general. I would have gladly come back and purchase flowers from this shop. As we all know bad news travels faster than good news unfortunately. I now see the rest of the 1 star reviews on here and OUCH!!!!! makes sense now! Please Do Better if you really want to thrive in our small community. read more

I am speechless! I chose this arrangement is because of the color theme. I understand you might not have the same kind of flowers, but at least keep the same color theme. It's completely different look! Busy season can help to tell how consistent one's work is. You just don't throw anything together to just fulfill the order. I called before I ordered to make sure the fullness/size of the flower arrangement, and was told it would be the same size as it shows on the picture online. And the actual bouquet of flowers contains 1/3 of the flowers of the picture shown online. AND THE FLOWERS ARE WILTING. very disappointed! I would like to get your opinion that is this bouquet worth of $110? Total i paid $150 including delivery and tips. How ironic that i tipped this kind of service. I wish i had read the reviews before i ordered from this place. read more

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This is a late review from Valentine's Day. I ordered a Ranunculus bouquet for my girlfriend about a week or two ahead of time to be delivered on Valentine's Day. At about 11am on Valentine's Day I received a call from them saying that they didn't get their delivery in. Apparently it was supposed to come in on Friday and never showed up, and then they expected it on Saturday and it never showed up. They offered some alternatives that they could do. Since it hadn't gone out yet and our plans were changing, I asked them to change the delivery address (about 10 minutes away from the original, closer to their location). The associate was super nice and said they could do it and they were sorry. Life happens though, I get it. They ended up being delivered to the original address by a very confused driver, but looked beautiful! She was super happy with them when we finally got back, but just wish they had let me know sooner that the flowers hadn't come in as that certain flower was the only reason I ordered from them. Overall: Very beautiful flowers and really nice associates at the store, would recommend. read more

Absolutely terrible service! Do not order from here!!! I sent flowers to a friend and I received a confirmation that it was ordered but they never got it!! I called back to let them know and the lady was SO INCREDIBLY RUDE. worst customer service. I asked for all pink flowers and this is what they delivered. I would never suggest this florist to anyone. read more

Flowers By Coley - Florists Near Me - Tustin, California

My friend had been in the hospital for a couple of days and since I couldn't be there due to Covid, I decided to have flowers delivered. When Annie got there with the flowers, he had already been released! Annie very graciously offered to take the flowers to his home. I can't thank her enough! The gesture made his day just a bit brighter. Thank you so much for your kindness Annie! Plus the flowers are absolutely beautiful!!! read more

Flowers By Coley - Florists Near Me - Tustin, California

Worst Customer service. They are not treating their customer right. They charged for very low quality flowers $190 with no decoration. Didn't treat us right and said if you don't like it, you don't need to take it. Please don't waste your money and time coming here read more

Flowers By Coley - Flowers - Florists Near Me - Tustin, California

I wanted to surprise my mom with birthday flowers ready made in store for purchase and support a small local business so I called the number in google and yelp for Flowers by Coley listed as 657-210-4680 and asked if there were ready made flowers in the store that morning. I was told yes by the gentleman that picked up the phone, drove to the store, then told in person by the lady in the store there are no ready made flowers. I was told I must have called a different store, perhaps the San Diego store. I truly felt the customer service level and tone of voice was not of one that would ever make me recommend the florist unfortunately I did not feel good. I looked back at my call history and verified the number at Tustin and San Diego and the phone number was not a San Diego number. Bottom line, no "ready made flowers for purchase", you order flowers in advance, customer service and communication to potential customers can be heavily improved upon. As Maya Angelou says "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." read more

I've never missed a chance to stop in for the purses and jewelry and they never disappoint-perfect local boutique for a fine gift or some personal retail therapy! Only through a sudden circumstance did I need to send flowers to our team manager and remembered these guys are primarily a fine FLORIST! AND, you can't beat the hours, I find they are always open early and late- I found them open at 830 am on SUNDAY. I did have a collection from the team, so more than I might have spent on my own, but it allowed me to ask for something special. After a careful consultation, the designer suggested they may want to order in some special flowers-was I okay with a short delay? Well, absolutely! I really appreciated the insight and I chose to wait for the opportunity of longer lasting and some hand picked choices for our arrangement... and it paid off! Delivery as promised from Tustin to Long Beach. Great job!! Thank you! read more

Flowers By Coley - Flowers - Florists Near Me - Tustin, California

This is for the owner or manager of Flowers by Coley, I am sending this as it seems there is really not any documentation of my calls to you. I called to order flowers for a colleague in our office on 10-12-21 approximately around 5pm. I had told the gal that this was the 1st time we have done business with you. I was charged a total of $115.24 The flowers were delivered on 10-13 at around 1 pm. The delivery guy handed me the arrangement and one of the orchids almost fell out of the box as it was leaning way over. I looked in the wooden box that the arrangement was in and it looked like the "designer" threw everything together in 2 minutes. I was very disappointed and took pictures. One of the succulents was broken off and the piece was laying in the box. The whole arrangement smelled like dirt. One of the succulents was tied to a stick and just stuck in the box. I couldn't believe what I was seeing. The moss was just thrown in and was very sparse. That is why the orchid fell over. I immediately called and spoke with some gal. She apologized and said she would send an UPGRADED ARRANGEMENT the next day and pick up the one that was delivered. next day, I called at 4:30 as we had not received the promised UPGRADED arrangement. I spoke to Karen and she said it was delivered at 3:45. I told her I did not get the delivery and the one that was to be picked up was still here. She sent me a pic of where she delivered and it was certainly not our office. She really tried to figure this out. She called the delivery person and she said she left it somewhere on the 1st floor at a hospital. There is a surgery center in our building but it is not us!!! So I went down there and there it was on their counter with clearly a address card on it that said suite 235. Why in the world would someone leave it at a totally wrong suite when it clearly says suite 235???? I retrieved it and couldn't believe what was delivered for an UPGRADED ARRANGEMENT. One small orchid with 1 succulent. I am sorry but this has been a very negative experience. I know it is very difficult to get staff/employees right now but the ones you have should be able to do the job the right way for making the clients happy. As you can see from the pictures, both orders was very disappointing! I would like a call back from the owner or the manager (Alex) regarding this asap As of today no call back. Will never do business with this florist read more

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The arrangement that was delivered was not like the one shown in the photo on the website. Since I placed the order online, I did call to make sure the order was received which was confirmed. In that phone call, I did mention my concern about a Yelp review that I had read about a customer being dissatisfied with their order not looking like the photo. Karen listened to my concern which I assumed meant I would get an arrangement very similar to the pictured one-not the case. It wouldn't have been a concern except I did pay a pretty penny for the arrangement. read more

Flowers By Coley - this is what i ordered - Florists Near Me - Tustin, California

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The Dozen roses flowers they sent to my mom for her birthday were beautiful! They arrived on time and I appreciated getting the text of the arrangement prior to their delivery. Excellent service will be using them again. We highly recommend Flowers by Coley! read more

I came in on Mother's Day so understandably busy but the guy with the black beard at the front desk was a complete jerk, he was so rude just standing there glaring and if you ask him a question or for help, then he will be incredibly condescending. Do not go in if you wanted to be treated poorly, I hope if you get deliveries you don't have to deal with him. But if you go in and ask to see if you can custom a bouquet or get some help he'll say "we have like a thousand flowers to pick from so no" 2 stars are for the flowers because they had a handful of ready to go bouquets in glass vases with water. Terrible customer service. read more