Twice my husband bought me flowers from CT Flower Shop and both times the flowers were nearly dead…read morewithin 24 hours. The first time I didn't say anything because I didn't want my husband to feel bad. This time, for Mother's Day, when the flowers were a wilted mess within 24 hours I decided to write to the shop and send photos to give them an opportunity to make it right with a refund or replacement, particularly since my husband spent over $180 to have this arrangement delivered. (By the way, the arrangement is appallingly overpriced at $144 and my husband prepaid a hefty delivery fee and an additional very large tip of $20). Although she has promised to send another arrangement today to replace it, she had the audacity to say next time I should follow the instructions and give it water because she claimed there was no water in that vase when in fact it was 3/4 full of water still. The photos provided in my email were close-ups of the wilted flowers and didn't show the vase. I couldn't believe how insulting her response was, trying to deflect blame on the customer. I sent her a response with an additional photo of the full vase of water.... did she think a bouquet of flowers was going to drink nearly half-gallon of water in 12 hours since delivery????? We regularly give businesses second chances, often more, but when a business blames the customer without evidence/justification that's a deal breaker for me. I told my husband just now that he should never use that florist again. I'd rather have no flowers than get poor quality, overpriced flowers from a place that would insult customers like this. Follow up -- in a subsequent email response to me when I had told her that I didn't appreciate her insulting comment, she accused me of refilling the vase after the fact and claimed that my original photo proves it, and refers to me as "triggered". I've added a photo of this communication. And, the first two photos I had attached to this review are what I had sent her (not the one focused on the vase which I sent her after she insulted me). I'm adding to this review a duplicate of the one photo I had sent her and I've added a notation pointing to the water line in that photo - the photo she's claiming shows there's no water. Can you imagine an arrangement drinking over half a gallon of water within like 18 hours LOL. Her behavior in this situation is appalling. 5/13 @ 12:37pm ET: Adding my response to the florist's comment below: She has been repeatedly rude. After making crazy accusations and calling me triggered in email, I told her to not bother sending a new arrangement and instead to send my husband a refund. She was given the opportunity to make it right with my outreach and she chose to be incredibly rude and insulting and direct blame at me rather than just graciously taking accountability like a professional would. After her repeated insults I decided I prefer to not have her come to my house at this point. I've never had to write a bad florist review in all the years my wonderful husband has had flowers sent to me at least 3x/year...till this terrible encounter with this rude woman.

Everything is expensive these days but it was worth the smile and joy that it brought to a good…read morefriend.

We had KM Designs as the florist for our wedding this past weekend. Kathy was great to work with…read morefrom planning through the day of the wedding. She was always very responsive to our questions, and happy to accept out inputs of pictures of our vision for the flowers. The flower arrangements Kathy created were exactly what we were envisioning. I would definitely recommend KM Designs as a florist in the future.

From the owner: KM Designs provides personal attention to every detail to your wedding and event flowers.read more

Ordering was easy, prices were reasonable, and the arrangement my mom received was beautiful and…read morejust like it appeared on the website. Will definitely use them again.

Misspells simple words on cards without checking to the point it was impossible to decipher who it…read morewas from. When trying to explain that this was sentimental and for a deceased loved one and provide some useful feedback for spell checking going forward kept talking over us on the phone. Very rude, dismissive, and defensive for a conversation that was already extremely hard and sensitive to have. I would go elsewhere if you want coherent messages on your flowers as well as decent customer service

I reached out to this florist after an online florist had cancelled on me after the flowers were…read morealready supposed to have been delivered. Darcie went above and beyond to make an arrangement and have it delivered to my Mom in the hospital not even an hour and a half after I called and ordered. I'm all the way in Texas and can't be with my Mom so to have someone go above and beyond on such short notice means everything to me and my family!!! Thank you again Darcie

The dad of a close family member passed away unexpectedly. We sent the "Beautiful in Blue" floral…read morearrangement to the Duksa Family Funeral Home at 20 Bonair Ave, Newington, Connecticut. In this arrangement, the serenity of the color blue, along with the purity of intention symbolized by white, let our family know that we were sending our calm strength to them during these difficult times. Beautiful blooms included blue hydrangea, crème roses, white lilies, and alstroemeria, along with yellow and white chrysanthemums, eucalyptus, limonium, and more, beautifully arranged in a dazzling cobalt blue vase. We read the reviews for the various local florists, and after reading the reviews, we selected "Dillon-Chapin Florist". I called the florist and called the florist by phone, and I wanted to be sure that an arrangement could be sent on the same day for the wake service that would start that afternoon, followed by the funeral the next day. I was asked what I was looking for, and I went onto the web site and selected a tall elegant arrangement, so I could share specific flowers and colors that I was considering, along with our sympathy card, because there did not appear to be enough room on the card section on the web site. The florist created a beautiful, thoughtful arrangement that accurately reflected the occasion's solemnity. Dillon-Chapin Florist gets top praise for attentive customer service, timely delivery, and understanding my personal preferences during a difficult time. The florist was willing to incorporate meaningful flowers and colors to personalize the arrangement, making it a fitting tribute to the deceased. I very much appreciated the florist's empathy and care in creating an arrangement that was at the wake, the church service, reception after the burial, and the family's home after the services. The florist created the floral arrangement with attention to detail, beautiful colors, and fresh flowers in February 2025. The sympathy arrangement was stunning and arrived on time at the funeral home. It was exactly what we needed to express our condolences during a difficult time. My family stated, "Your floral arrangement is magnificent, and the funeral home staff even commented on how beautiful it is. Thank you so much for your efforts in creating a floral arrangement in an array of colors that represented the impact that thedeceased's work over the years had on so many family and friendss! Our sincere thanks!

I just wanna put a shout out to Terry's floors. These flowers were absolutely gorgeous very…read morethoughtful. Nice selection great arrangement and delivered them on that day. She absolutely loved them. What a fabulous job. Just wanted to let you know.

They have excellent customer service as well as beautiful arrangements . They could not accommodate…read morea request I had for them this past weekend, but recommended someone who could! I love that they did that and will remember that the next time I am looking to get an arrangement .

The Gift of Flowers team were amazing! I wanted to gift flowers to our dinner guests and wanted…read morethem to build their own floral arrangements as an activity at the end of dinner. I shared my idea with the Gift of Flowers team and they offered suggestions to make the activity even better, they are so creative. Gift of Flowers team delivered the flowers and the accessories to our venue. Our guests loved the activity! See the pictures of the floral arrangements created by our guests using the flowers and accessories provided by the Gift of Flowers team. We look forward to working with the Gift of Flowers team again!

From the owner: Gifts of Flowers Designed by TA is rated as one of the best floral studios in the…read moreAgawam–Springfield MA area. Send love and affection with flowers crafted by our talented floral designer, Alexavier. We proudly offer same-day flower delivery to Feeding Hills, Agawam, Greater Springfield, and nearby Connecticut townships. Rooted in intentional design and heartfelt delivery, every arrangement is crafted with care—offering comfort, beauty, and meaning for funerals, memorials, and special occasions. We deliver directly to funeral homes, memorial services, hospitals, and residences throughout Feeding Hills, Springfield, and surrounding communities. We offer live FaceTime or Zoom floral shopping—walk through our studio virtually, ask questions, and select blooms in real time. It’s like having a personal florist in your pocket. Flexible payment options available: all major credit cards, Apple Pay, Cash App, PayPal, ACH, Klarna, and Afterpay. Gifts of Flowers offers convenience, artistry, and personalized service—brought straight to your doorstep.

I love how owner gave his own business a five star review...and tried to rebuke my claims. He did…read moreNOT extend a contract, time shouldn't matter, nor disclose his markups. I had to provide J pegs of things I wanted because he provided me navy blue lace tablecloths . So yes after that pictures were provided to ensure taste was up to level. After I cancelled the event I ordered all my own supplies including linen, flowers, centerpieces, seating charts, favors and desserts and cake. All coming in under 2k (happy to post receipts) so really not sure how 2 weeks of work equates to 4K in charges. Also not sure how any business demands payment one week before event or threatens to cancel all orders. What person would pay someone in full before their event is completed? No one in their right mind would agree to that. Also not sure how anyone would want to work with a person who feels justified in keeping $1680 in deposit money with no services rendered. It certainly sounds like customer service is your focus! And it is certainly true that we had no contact for a week (ironically right after I paid the initial 1680 deposit). I have documentation to support all of this. Good luck roger! Keep giving yourself 5star reviews! You are laughable!

From the owner: Let us assist you by offering an artistic approach in organizing your next event. We can manage the…read moredecoration and planning for your wedding, corporate event, fundraiser, celebration, shower, and any other themed party you can imagine. We are able to beautify your establishment, business or home and design an ambiance that will complement your affair. We can also create a seasonal holiday decorative environment, including fireplace mantel, trees, front doorway and more up to an entire interior.

"Down by the Old Mill Stream Where I first met you"…read more(Mills Brothers) When you drive around the Old Mill Pond Village Complex, your eyes are met by one of the largest and most impressive collections of outdoor furniture and colorful outdoor accessories I have ever seen. Brilliantly colorful Adirondack chairs, dazzling wall art, planters, lawn spinners, gazebos, lawn décor, and more are everywhere. Not only is he inventory beautiful, but there is so much of it. And when you go inside the buildings, you'll pretty much have the same experience with different goods like furniture, housewares, candy, jarred foods, toys, stuffed animals, lamps, birdhouses, candles, clothing, kitchen gadgets, soaps, health and beauty aids, the massive variety of things to buy never ends. It's like the greatest county store you've ever visited taken to the tenth power on steroids. We had a blast walking through the Village Complex, chit chatting with the friendly staff and bought some candies for the grandkids. We'll be back to get some lawn spinners or lawn accessories once we're done with the weeds and landscaping. If you haven't visited here, I strongly recommend that you do. I'm sure you'll enjoy yourself as much as we did.

My mom and I were looking for a good spot to go Christmas shopping, and after receiving a…read morerecommendation about Old Mill Pond Village, we decided to take the drive up. We're so glad that we did! What an amazing hidden gem for all things Christmas. Everything is quality made, and our style is Americana/country, so this was right up our alley. If I had to refurnish my house again, I would come here in a heartbeat! We found so many nice Christmas decorations, and I certainly didn't mind paying a little bit higher prices for quality products. Any staff members we encountered were pleasant. We will absolutely be returning, and I can't wait to come back during other seasons to check out their selections! We easily spent 3 hours here combing through everything, and we couldn't believe the gigantic warehouse of furniture!