Warning to other brides, I would not recommend using Flowers and Birch for wedding florals.
Super responsive when they wanted my deposit then completely ghosted for months leading up to the wedding after they received almost $400 of mine, denied being booked for our wedding date, missed their own consultation deadline in the contract then wouldn't return my deposit when I asked to cancel services as they couldn't be reached for months. I didn't trust that they'd show up for my wedding.
No responses to 4 email attempts, and phone calls all went to voicemail. Finally responded to me saying they had a family emergency when someone else messaged them saying I was trying to reach them, but at that point all trust was broken and I didn't think they'd show up for my wedding. They responded to that person immediately btw lol.
I get a non refundable deposit and I also understand family comes first but very poor business to ignore clients for months with no explanation until you're losing business then wonder why they'd like to cancel your service and have their money back
Wedding has come and gone, they provided me nothing and withheld almost $400. read more