When I ordered a Garden Planter with Kelly, I expected it to be filled with plants. As you can see in the photo, they put a bunch of plants in the pot (not a basket as shown) which some may say works better. I don't know.
Anyways, there were a pile of rocks where one of the plants should have been sitting. I felt the plants could have been older and bigger and they could have skipped the rocks.
That said, after expressing my displeasure, Kelly did her best to assure me this was normal and the rocks were small.
You decide. However, when Kelly asked what I considered would make the situation right, I said a plant sent over to fill the spot where the rocks sat. Thankfully, the recovering from surgery friend to whom I sent the plant expressed her delight at the second garden planter. Kudos to Kelly for eventually not only doing the right thing, but by going ABOVE & BEYOND to rectify this situation. read more