Service is outstanding and accommodating. Love the way Jazmin takes her time and care on my…read moredaughter's brows. I'll be visiting soon and bring my Aunt for a visit as well

I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.

I've been going to Emma for over a year now and really happy with my results each time! It's the…read morebest experience and quality of service I've ever had. She cares so much about her client's comfort and it's partially the reason why I go back to her. The sessions are not super painful and it's always a good time catching up during my service! Thanks Emma!

If you want to get your hair removed you will want to go to Emma! She makes you feel like you're…read moregetting drinks with your best friend. She is so sweet, kind, and so good at her skill! I've been waxed, lasered and sugared and Emma is top notch. She is super fast that you wish it could take longer just so you can keep talking to her. She is the best at what she does and nobody tops her!

Tinted my brows for the first time and IM IN LOVE! Emily helped make me feel so comfortable and…read moreeased my worries about tinting! Definitely check her out

Emily is the best. I've been coming here for my waxing and she's amazing at what she does. The…read moreattention to detail is what has me coming back.

I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

Drove by, called in and made a same day appointment. They were super nice and very accommodating. I…read morewas very pregnant going in and so expected my Brazilian to be painful cause it's super sensitive down there when pregnant. But it was quite pleasant and not painful at all! Very clean facilities as well. 10/10 highly recommend

Jenn is very nice and professional, who made me feel very comfortable. She provides great service.read more

She is very Nice And does a great job. Beautiful and clean…read moreenvironment. I'd definitely recommend going and enjoying a service.

I think this is the best sugaring experience I have had in a long time …read more Thelmy is sweet and gentle and took such good care of me and really really made my skin feel brand new and took every precaution needed considering I am pregnant .I used to have a great aesthetician before I moved to OC ,but have not been able to find anyone I liked to make my sugaring experience pain free in 2 years.So happy I found Thelmy,look no further she is simply amazing ! Thanks again !!!

I tend to be a last minute appointment girly and Thelmy is always accommodating. Her suite is also…read moreprivate and super comfy. I always leave limón sugar satisfied w/ my Brazilian. I've had issues in the past with not removing all the hair but not here. Highly recommend her for 1st timers too! I recently went in with a LOT of growth and it was less painful than my 1st time (I had less hair then) 10/10 so glad I found limón sugar on yelp

Fantastic experience! Great communication and Heather made me feel so comfortable and welcome in…read moreher space.

Been going to Heather for a very long time and there's no one else in the business I would trust…read more Recently my almost 11 year old daughter started sprouting some under arms hair and she makes her feel so comfortable and we just absolutely love her. Highly recommend, great vibes, great service, absolutely amazing

Kat is seriously the best of the best! From the moment you lay in her bed, you feel so comfortable…read morebecause she's not only amazing at what she does, but she's also one of the kindest people you'll ever meet. She really takes her time, makes sure everything looks perfect, and you can tell she truly cares about her work. I always trust her completely and she never disappoints! My brows come out flawless every single time. If you're looking for someone who's skilled, trustworthy, and genuinely sweet, she's the one!

It is on the right side with black double doors and the services done are listed on the doors when…read moreI noticed "sugaring". I walked in and my sugarist, Kat, was kindly waiting for me. The room was very clean and she played some great music. I got my underarms, nape of neck and sideburns sugared. Everything was pretty easy to get through but this was the first time getting the nape of neck done. It hurt a little more than I anticipated, but reasonably so as it's course hair in a delicate area. Kat did a great job at getting all 3 services done quickly. She laughed with me through the pain of the nape sugaring which is truly what made it easier to handle. By the time we were done, she had put so much attention to detail and left my areas so smooth. I felt brand new when I looked at the nape, I had so much hair and now seeing it bare made me feel 100x more feminine. Thank you so much for your help!

I highly recommend sugar mermaid! Sugaring hurts way less than wax and Sarah is professional,…read moregentle and quick! No ingrown hairs, no torn skin, and so smooth for weeks!!

Sarah is absolutely amazing and soooo knowledgeable I was so comfortable and felt so safe in her…read morespace ! I've been sugared or waxed a few times and never have had such an amazing outcome and experience as I did with Sarah ! She's great! Has such a wonderful personality ! I will be back over and over and over again ! Definitely recommend!!!

Sage is AMAZING!! She does a great job doing Brazilian waxing! Very quick and she's very nice. My…read moretwin sister and I love her!! Will always come here to get our waxing done as long as she's here. The vibe here is very unique and laid back. Love it. Just wish the parking situation was better.

Pretty Kitty is awesome All the girls are very nice&…read moreprofessional! They make you feel very comfortable! Shop is classy & clean!Shop is also very flexible with schedule!!