I was taken in rite away, the facility is nice and clean. The staff is nice. Great location.read more

This is the best team I've ever had! They care so much and treat me with respect. They understand…read moremy needs and value my opinion.

Practices like this are why some people view the entire dental profession with distrust…read more This office pushed me into unnecessary and expensive procedures. They play up a sense of urgency and heavy handed tactics to get you to agree. My biggest regret is not getting a second opinion. For all their modernity, they are incapable of gathering an accurate estimate from your insurance. I have never had this experience with any other dental practice; the final bill has always aligned with the insurance estimate. At Artful Smiles, the bill was always, always significantly more than the delivered estimate. When I questioned the office on this, they told me to take it up with my insurance. Again, I have never had another dental practice (or doctor's office) do this. To give some idea of how absurd their pricing is, I was quoted $1,000 (with insurance!) for a crown. I am mortified to say I just accepted this without question. The final bill, however, was nearly $2,000 for a single crown. The crown broke down within a few years. I had a replacement done at North Shore Dental down the street for under $400. This office profits on scamming their clients and exploiting people in need of care. There are plenty of honest dentists in Evanston; I urge you to entrust your dental care to anyone other than these scam artists.

I have been going to Artful Smiles for a while, and while the care is generally good, I am getting…read moresick of them pushing random extra treatments, especially when they don't fully explain what they are. They convinced me to do Invisalign a few years ago. Not covered by my insurance, and the only discount they offered was if I paid in full up front. So, sure, I did it, and yes, I am glad I did it in the end, but the process was very frustrating. They said I would be swapping out aligners over the course of about 8 months, but that it could take a little longer. They did not explain that they would be placing semi-permanent attachments on my teeth until I was sitting in the chair. I felt like, oh, this is basically the same thing as having braces again. I followed all of their instructions, but it still took about two years to finish the process. At what I thought was the end of my Invisalign treatment, since they said it was the end, they had me sign a piece of paper that said they actually recommended further treatment. They'd been "fine-tuning" everything on the top, but apparently thought something else was needed on the bottom, but hadn't addressed that in the six months prior, so that I could have been wearing different bottom aligners, or something? I was vexed at this complete lack of information, only to have a hygienist sit down to put a wire retainer on the inside of my bottom teeth without saying ANYTHING. I had to ask, wait, what are you doing??? All of the Invisalign aside, they also recommended me for gum graft surgery to fix some gum recession, something that wearing those retainers for months/years actually exacerbates, yet another thing that was never explained. The last two times I have gone in for a cleaning, I really didn't like the male hygienist at all. He was very heavy-handed, poking my gums to measure each tooth for recession, and then "check for bleeding," like, yeah, my gums might bleed if you're jamming a metal pick into them. He also pulled up my X-rays and pointed at a couple of different spots and was like, "Yeah, these look like they're going to turn into cavities," before pushing some new spot-treatment. There was literally nothing on the X-ray to see, and I really wondered why the hygienist and not the actual dentist would be making calls like that. I've had one cavity in my entire life (of course, discovered and filled at Artful Smiles), so I was pissed off that this guy was pushing yet another expensive "treatment," yet again without any explanation of what it is, the cost or how long the "treatment" takes. After looking it up, I saw that it's very expensive, not covered by insurance, I guess approved in the US, but not widely used by dentists. Maybe it's great for some people, but I did not appreciate the aggressiveness. I shouldn't have to fend off unnecessary costs every time I get a cleaning.

Three days later for another procedure to be done, this time on the left side of my mouth, me now…read morebeing a 'veteran' easy as pie. Ramz, did my deep cleaning procedure and I was very relaxed, no worries at all and as before, she answered any additional questions and had magnificent bedside manners. Excellent visit again and I guess I can say, 'I can't wait for the three month follow up in June'. Thank you Ramz and Team!!

Do you dread going to the dentist? I love going to see this dentist, the Dr.'s are gentle and…read morecaring. I don't have dental insurance and can afford to get my teeth cleaned every six months. They accept most dental plans. They also have convient hours. If you don't like going to the dentist please try Dr. Schumer. Teeth are a terrible thing to waste.

Friendly staff, and clean facilities... Dr.Monica does amazing dental work, and is very professionalread more

Needed 2 major pieces of work around the same time unfortunately. There was no treatment plan…read morecommunicated, she didn't have the right equipment to get it done timely, and the final work was sloppy with no regard for long-term dental health. It felt like a total cash grab. All this work is now being completely replaced by a qualified dentist at great cost and discomfort. This had been an absolutely horrid experience. Do not let Monica touch your mouth.

Only because there is no 6 starts option. We just concluded…read moreDr. Gromov must be using some magic! I have #19 extracted yesterday, 18 hours ago. Still NO PAIN, NO SWELLING. Nothing! ¡Nada! ! And I haven't taken even a single pill for either of these (though the office really pushed me to - I am insane when it comes to medicine). On top of the magical dental outcome (of course top criteria #1!) here the extra things deserving the 6th star. - Amazing ambiance and design of the whole practice - lobby to WC! - Dr. Gromov was kind enough to bring a wireless speaker in the room and played us cool music - I could even Shazam some during the breaks - Amazing price (criteria #2?). I got 3D scan + consultation. The proposed treatment plan was lower cost than a different one I got 6 months ago from a different office in Arlington Heights. And it included more at the same time! - Discount payment option. A significant one! - I visited the office on Monday. Because of my travel plans ahead, the office managed to accommodate me immediately on the next day!!! This way I will have the time for my 2 weeks checkup before I travel. - Multilingual team - I had the opportunity to chat in 3 languages :-) I am almost thinking of pulling few more teeth just for the great experience :-). Joking aside, for sure if need arrives - I know which chair I will be sitting on. Music on!

My dentist highly recommended Dr. Gromov. I had several appointments…read more and was very impressed with his treatments and his staff! Staff is very efficient and- thank goodness- has a great sense of humor. Great care is given... but I am partial to the positive vibe.

I'm needing a new dentist and decided to interview references from several happy patients/friends…read more Dr Montoya is careful and attentive to every detail. As I have several more dentists to interview I have not arrived at a choice. Dr Montoya is definitely a top option!

TL;DR: The new ownership kept the practice name and patient data, but entirely voided warranties on…read moreprevious dental work. They charge exorbitant, out-of-network prices and operate with a strict profit-first mentality. Save your money and go elsewhere. I am sharing my experience to warn both returning and prospective patients about the current business practices at Stephens Dentistry. Four years ago, I had a crown placed at this office for almost $2000. Recently, the crown prematurely cracked and failed. When I contacted the office to have it addressed, I was informed that because the practice is under "new ownership," any previous warranty is completely void. They strategically kept the practice's established name, reputation, and all patient records (down to using the same email address!) to maintain business continuity, but legally shielded themselves from any accountability or warranties on previous dental work. Their idea of a "goodwill gesture" was a mere 10% discount on a replacement crown, bringing the cost to over $1,800. This is absolutely exorbitant and roughly twice the price of what other dentists in the Evanston area charge for equivalent or better work. When you pay top dollar for dental work, you expect exceptional quality and accountability for their work, but Stephens Dentistry offers neither. To anticipate the practice's likely response to this review: in addition to bluntly stating they voided all past liabilities due to the ownership change, they will probably also claim they cannot honor the warranty because I haven't been back for regular cleanings at their specific practice over the last four years. I have maintained my dental hygiene, just not with them. Why? Because Stephens Dentistry is out-of-network for basically all insurances and outrageously expensive. The previous management once admitted to me their fees were intentionally set at the 85th percentile of local practices, and it is abundantly clear the new ownership operates with the exact same "cash cow" mindset. In a university town like Evanston, operating with such an unscrupulous, profit-first mentality is deeply disappointing. If you are a long-term patient, be aware that your past warranties mean absolutely nothing to the new owners. If you are a new patient, be prepared for highly inflated pricing. I have decided to take my business elsewhere and strongly advise others to do the same.

Came in for an extraction. Im in excruciating pain. They had me sit there 2hrs. The dentist said…read moreshe couldn't do anything extraction because her hand us hurt. Came here once in 2024 and a young male dentist at that time refused to fill a cavity. Both times I only received a referral and exrays to charge the insurance.

Seen at scheduled time, knew before hand what insurance coverage and how long before additional…read morecoverage kicks in that is something that is good knowing before service provided

Dr. Orser is very talented. However I will have to be very careful to only recommend…read morepeople who can afford his office prices. He is extremely pricey, but his ability is the best. If you live on social security then this is not the place to go to.

I hate going to the dentist, otherwise I would give this office a 5 star rating…read more This office provides the most thorough exams I've ever experienced. They have all of the latest and greatest technology and the hygienist provided the best teeth cleaning I honestly have ever had in my life. They do offer aesthetic treatments in addition to standard dentistry, but other than being asked by Dr. Czapek if I was interested, he never tried to "Sell Me" on whitening or straightening etc. Recently had an old filling replaced and he provided the basic work that was needed, he made sure I was comfortable and calm throughout the process. Extra Perks: Free Coffee, Lattes, Hot Chocolate, muffins while you wait. Beautiful and clean office Front Desk staff that is warm, friendly, and efficient - Very helpful staff.