Our Pediatric dentist went outside our Delta Dental PPO insurance that I have recently. I have 3 kids. I have never written a yelp or google review before but I could not believe how we were treated by the office manager Austin ( i believe his name). Of note, we never got to meet the Dentist and this is not a reflection of his dental skills at all. I called around 1230pm today to to see if they take my insurance and were told they do and had an opening at 2pm. They were able to schedule in my 3 children 14yo, 11yo and 11yo (twins) at 2pm. I never been to this place and asked for coordinates and was told they were on 81st/Garnett and confirmed to me they were next door to Marco's Pizza. I know it was kind of a rush but I tried my best to get my children there at 2pm. Unfortunately, my girls school took awhile to get the children out of class and ended up running late. I got to the Marco's Pizza at 215pm, and looked all around eventually found the practice which was in a different parking lot altogether. We arrived with the 3 children at 2:23. I was told we were not going to be seen. I apologized for being late and asked anyway if at least one or 2 of the children could be seen. I was told NO. then I asked if we can reschedule and was told NO they would never be seen by the practice bc I was late for 1st appointment. I totally understand a policy, but no compassion or grace, really? I literally made the appointment less than 2 hours b4 and tried my best to get them out of school and to their appointment as a single dad but now being "Fired" from the practice without even establishing care? Wow, no compassion. I guess that's the way this business is run. Guess I dodged a bullet for the future but was looking forward to meeting our new dentist which we never got a chance or never will! read more

Well. All I can say is you better keep it tight. They'll drop you like a bag of ice on concrete mid August if you get a couple reschedules whether it's their fault or yours. How it happened: 1. Made first appointment beginning of 2025 (This is phone call 1) 2. Company moves buildings + reschedules first appointment. This does not count against me, however, they chose the next date -April 2nd 2025 (This is phone call 2) 3. I realize that date won't work because I have to work, so I call to reschedule for a date that actually works for me. (This is phone call 3) This DOES count against me. A company chosen date that doesn't work for the client is the clients fault I suppose. So it's rescheduled from April 2nd 2025 to April 7th 2025 (so says the manager looking at the account on this day 2/2/26) 4. Im told the April 7th Appointment was a no call no show and they messaged me several times with no reply and said they left a voicemail. I dont recall seeing this but they say it happened. This appointment was rescheduled for Oct 22nd 2025. (This DOES count against me and puts me at their "limit of 2 reschedules") I can no longer reschedule or my son is dropped as a client. (This is phone call 4) 5. The day of Oct 22nd, my son's other doctor appointment ran over which caused us to miss the dentist appointment and need to reschedule again. Couldn't reschedule because 2 reschedules already existed for us. I wrongly assumed that since phone call 3 only occured because the company gave me a bad date that it wouldn't count against me as a reschedule since it wasn't a fault of mine. So the company caused reschedule number 1 (phone call 3) and I had a no call no show (phone call 4) causing reschedule number 2. Now my son is no longer a client due to those 2 reschedules. 1 my fault, and 1 the company's fault. So all in all. They forced a reschedule on me and then used it against me. If anyone at the company reads this, please tell the manager this is a better explanation. Hard to verbalize all these details on the spot. Also I'd like to reschedule if you could call me back. read more

My 20-month-old daughter and I had a deeply traumatizing experience with Dr. Mark Gilstrap and his assistant, Sami. I would absolutely NOT recommend this location to anyone who believes in building a positive relationship between child and dentist, who values informed consent, or who teaches and respects bodily autonomy from a young age. I would give zero stars if I could. When I scheduled my daughter's first dentist appointment, I was assured we would experience a slow, respectful approach with a breastfeeding-friendly dentist. The woman on the phone explained that the first appointment often doesn't even include an exam or cleaning -- the focus was supposed to be building trust and a positive association. Unfortunately, what we experienced was the exact opposite. We arrived and waited about 10 minutes before anyone at the front desk acknowledged us. Eventually, the assistant, Sami, called us back. She never introduced herself, nor did she acknowledge my daughter, which was my first red flag. She asked me several questions about my daughter's oral hygiene, and when breastfeeding came up, her tone and comments made it very clear they were not actually supportive of extended breastfeeding. Sami informed me they likely would not clean my daughter's teeth that day, which was fine, since I expected them to move at my daughter's pace. Then Dr. Gilstrap entered. He did not introduce himself to me or my daughter. He immediately began discussing our case with Sami, then pulled on a mask and said something like, "Let's get started." I had to specifically ask him to pull his mask down and greet my daughter, since no one had even tried to connect with her yet. He seemed irritated as he pulled down his mask and stated that he'd had his mask off already for a couple of minutes when he first arrived, then gave her a quick, dismissive hello before proceeding. Without any attempt to earn my daughter's trust, he grabbed the board and instructed me to lay her down. As I explained what was happening to her, she became scared and tried to sit up. Instead of pausing, Dr. Gilstrap forced her onto the board and began trying to force her mouth open to brush her teeth while she cried helplessly and struggled. At no point did he explain what he was doing, ask for permission, or stop when it was clear she was terrified and not consenting. Then, shockingly, Sami suggested that I hold my daughter's arms down. That was my breaking point. I immediately told them to stop, and I pulled my daughter up to console her. The whole ordeal lasted 5-10 seconds. Rather than showing empathy, Dr. Gilstrap became defensive and dismissive, saying things like, "Well, I don't know what you expect," "We have to look in her mouth to do our job," and "Crying and screaming is completely normal." I explained that I was promised a slow, respectful approach and that my daughter never screams when we brush her teeth at home. My words were ignored. As a sexual assault survivor, watching my child be forcibly restrained and told to hold her arms down while something was put into her mouth without consent was retraumatizing and horrifying. My daughter's trust was broken in her very first dental experience, and I can only hope she will recover with the help of a truly respectful provider elsewhere. To make matters worse, this office billed my insurance for services that were not even provided. I received an Explanation of Benefits showing a charge for "oral evaluation for a patient under three years of age and counseling with primary caregiver" (code D0145). Neither occurred. Until this is corrected and refunded, my daughter cannot have an actual evaluation covered by insurance at another dentist. This experience was profoundly disappointing, traumatic, and unprofessional. I strongly urge parents seeking a gentle and respectful dentist to look elsewhere. read more

Dr.Mark is so kind and gentle with his patients, even when they are throwing a fit and screaming from just being nervous lol. to say my child was being dramatic is an understatement and he handled it so well! thankful for him & his team taking care of my girls! read more