From the initial point of sale all the way through installation and beyond, CLA Windows & Doors…read moreexceeded every expectation we had! If five stars is the highest rating, they absolutely deserve every single one--and if six stars were an option, we would give them six!
Our experience with Luke during the sales process was such a breath of fresh air. It was informational, relaxed, and completely pressure-free, which was very different from many of the other experiences we had while getting estimates. Luke's years of experience and credentials spoke for themselves, as did the countless glowing five-star reviews. He gave us the information we needed, answered all of our questions, and then simply told us to reach back out when we were ready. After getting more than six estimates, we knew Luke was our guy. His pricing was fair, his knowledge was impressive, and we ultimately chose CLA for both our front and back impact doors and our impact windows.
Once we placed our deposit and scheduled installation, Luke's exceptional customer service didn't stop. Less than a week later, he called to let us know our installation date needed to be shifted because of a production delay. What impressed us most was that he communicated three weeks before installation, rather than waiting until the last minute. That gave us plenty of time to rearrange our work schedules. He continued to check in before installation and walked us through everything we needed to do to prepare--which honestly wasn't much! He even took the time to talk us through the process when we were feeling nervous and made sure we felt confident moving forward with CLA.
Installation day was just as impressive. My husband was blown away by how well the crew communicated, how efficiently they worked together as a team, and how creatively they handled an unexpected challenge. We had a block-glass window replaced with a traditional window, which left us with a large gap in the drywall. Since we aren't quite ready to remodel that area yet, Luke came up with a creative and beautiful solution that looks so much better than leaving an eyesore for the next several years while we save for the remodel. That kind of problem-solving and customer care says so much about the company. Not to mention when I came home our house was so clean that I thought that my husband cleaned, but no CLA took fantastic steps to keep our house dust free. You didn't even know they were there!
And even after the installation, Luke continued to go above and beyond. He personally followed up about scheduling our inspection before leaving for vacation. Talk about staying on top of things!
We truly cannot say enough good things about CLA Windows & Doors and especially Luke. From honest, pressure-free sales to excellent communication, fair pricing, incredible installation, creative problem-solving, and follow-through after the job was finished, this company delivered an outstanding customer experience from beginning to end.
We couldn't recommend CLA Windows & Doors more! Luke, get me some business cards because I'm going to be handing them out! If you're considering impact windows or doors, don't go anywhere else--this is your guy!