Do NOT use Bella Trae Realty or ever trust Rebecca Redman Hamoui. If I could give 0 stars I would…read more We rented at the community Bella Trae managed by BT Realty for about 6 years. Too many bad things were done to us. We gave them so many chances to make it right but they ignored/abused us. They damaged our stuff badly, left major plumbing issues not repaired while they were fully aware of something growing in the plumbing breakage from photos/videos & left it that way. We have written many times to have them settle up w us for a product/service that was not delivered at all and fully breached contracts by them. We have never been treated so badly & like we didn't count or exist. I'm not sure if I am allowed to do this on this site but the level of damage caused to us required us to do a site to show it. It was originally put together to share w an attorney which we have done, but the site shows it all. A small summary from our last letter to them of what was done to us is below but if you want more info/photos, go to our site listed at the bottom. 1) Constantly neglected & stalled important plumbing & other maintenance despite what was contractually spelled out as necessary & your responsibility despite constant & consistent written reports from us & caused several health hazards from it plus the limiting of sq footage, space & usable appliances we paid for. Actively prevented & interfered in repair even when we offered to do it at our own expense & then left it sitting broken & growing things & a health risk throughout the entire set of leases. 2) Caused out of control mold growth in the unit w severe botched maintenance while you had allergic tenants living there & you knew about the allergies to the point that in writing we requested to paint & carpet ourselves with permission from the owner/Bella Trae, to be sure we had all new things (that you ruined through repetitive botched water based maintenance), You ignored multiple written notices of the material growing in the cracked pipe. 3) Abused and neglected tenants you knew in writing were allergic, autistic and blind, 4) Ruined our furniture and belongings that had to be left behind so we were not further closely exposed to them on moving and we did not expose junk haul away people to that (as these molds require protective gear according to what we have researched) as well as locked us out a day early after we paid for that day which caused us to lose many things and then charged us to haul away what you made us leave behind a full day before our lease ended, 5) Charged us for the belongings you ruined and now have not made any move at all to contact us or get us our money back in any way while we told you to contact us to arrange this by this email and pickup, in essence stealing our money after severe tenant abuse & health hazard exposures through maintenance abuse/neglect, 6) Locked us out of the site portal completely so we cannot see our account, without sending anything regarding our requested settlement or security deposit to the email we asked you to send to upon turning in our keys, that you have had for the entire time (8 months now). 7) Locked us out of the unit earlier than the end of the lease even though we paid through the end & you reviewed us as people who paid in full & were good tenants to another realty firm right before that. June 30th goes through 11:59 PM and only began at 12:01 am but you locked us out at 12:00 am before we got all of our belongings. If it were not for me reading the riot act to the person at the speaker at the gate and threatening legal action and bringing police with me, more of our things would have been left behind. 8) Blew us off when we asked you if there were any available rentals in the same area as we explained that we needed to stay close to our work. You emailed back that nothing would be in our price range. Since you had not reviewed our income in months at that point, how would you know what our price range was to reject us that way? Funny we were able to qualify for something more expensive than your place ever was. Furthermore, if you thought of us at that time as good tenants with no problems and reported us as always paying on time to MC Realty and that you would rent to us again (we have the notes they took on that phone interview-see it on the site) why would you not have helped us as a broker/realtor in this area instead of writing back 1 email blowing us off and then ignoring us after that? It leaves us to wonder what about us was a problem for you way before you ever got our notification of intent to sue you or posting by us of all the things you neglected to service in your lease with us on the walls in the unit on lease end prior to your walk through which you did not allow us to be present for. Would it be that we pushed for the maintenance you were supposed to do? Btw, Ms. Hamoui's license number is BK3547226 & is not right on Yelp. https://tenantabusedbybellatrae.weebly.com/

We were rental tenants for 2 years and several troubling things occurred during this time. 1) They…read moreactually had the audacity to "ask" if they could raise the rent in the middle of my lease term. 2) on move out you must watch them like a hawk because they will attempt to use your security deposit to pay for cleaning and upgrades (in violation of florida law). I was too lazy to sue them over $90 but it is nonetheless illegal. I would never do business with this shady firm ever again.

This is some type of Ponzi scheme where they call some type of dispatch center and find somebody in…read moreyour area to do the service versus being an actual business. And then after you explain everything in detail then you have to re-explain and re-explain again to the other people that start calling you back. I hate stuff like that.

I have not been able to hire this company yet because of my own schedule . They have been very…read moreresponsive and polite throughout our communication. I was attempting to have them give me an estimate for some minor handyman type work at my residence. If/when work is completed I will follow up with a review.

Welp. Their solution was to allow me out of my lease without penalty. And I accept that solution…read more But, I would like to point out 3 things: 1. That solution is based on assuming I am the problem and I am not. Don't advertise things that you don't plan to deliver (also called lying) and you won't invite problems from people like me into your life. Do better. 2. Like I guessed, I still do not have a new washer and dryer and I will not be getting one. They showed up, after almost a month of broken promises, and had a used washer & dryer from storage. No. I rejected delivery. What? So that I can have another month of maintenance requests with you people? How about no. When you promise new you provide new - it's simple. Like, shockingly simple. I'm sorry that it confused to though. 3. Nice door

As a single mom with no clue how to fix anything Flat Rate Property Management has placed my mind…read moreat ease. They promptly address all my maintenance issues. Their maintenance supervisor always makes the time and effort to ensure that work orders are completed efficiently and efficiently.

My previous experiences with local property management were horrifying. I decided to give CFPM a…read moretry go. I have never had any bad experiences with Steve and his team. They are very communicative and responsive. I live in Hawaii and it was difficult to work with a local company. CFPM has provided me with a service that goes beyond any other company. RECOMMEND 100%

I will not be able to recommend this management company to anyone in the future…read more I engaged Peggy for tenant placement services based on a referral from my agent, who assisted me in purchasing my first investment property in Orlando, as I reside out of state. My unit remained vacant for three months without a tenant or any discernible progress. My calls went unanswered, and I had to repeatedly contact her via text messages, to which she would typically respond two days later. When I brought my concerns to upper management, she attempted to rectify the situation, but unfortunately, it was beyond repair. Ultimately, I had to terminate the agreement. I then engaged a management company that proved to be exceptionally proactive and communicative. They successfully identified a new tenant within a week, and the tenant moved in the following week. It is truly regrettable to operate and work in such circumstances when one cannot conduct business professionally. I have unfortunately expended my time and resources by placing my trust in a central Florida management company that proved to be untrustworthy.