Unfortunately I don't have previous experience with another pest control company. I've recently purchased my first home.
The salesman was very insistent on coming out to meet me on my own timing. Okay, but then he showed up without the correct paperwork for me to sign. That took a long time to resolve and I had to drive to their location, 20+ miles away, to finally sign contracts on a Saturday.
Next, for some reason, the fact that I had paid for three services for the full year seemed to stump them. Three months in a row I had to call the office and tell them I didn't owe any money and, if fact, I had overpaid by $25. I was told a conversation with the bookkeeper/accountant would happen. Repeat the next month and the next month with late fees rising. The third month they actually did contact the fiscal person and found I was correct. They need to improve communication between office and service techs.
Next, when I was home sick, the pest spray man came to do his job. Seeing my back door open, he forced opened the locked screen door and stood there starring at me in my bed. No attempt to apologize or act in a decent manor. I had only requested outdoor pest control, but he said they always come on to my screen porch to check things out. At least I was sufficiently covered.
When it came time to renew the termite protection, I spoke with the salesman. Yes, I had misunderstood the timing and missed the restart of the termite protection because I had paid for it just seven months before. They never sent any reminder notice, only the a letter cancelling my coverage. They make money on that route as you can't have the protection back until you pay them for an inspection. The salesman said he would work something out and get back to me. He never called back. Not the first time he'd done that to me.
I let the termite coverage go and cancelled one other service. Reminders about the upcoming inspection to restart the termite protection kept coming anyway. I'd had enough and they still had my $25 over-payment. I called asking for all of my accounts to be closed and to refund my money. They actually did send a check, but they came out and did outdoor pest control service without my okay or signing of any new contract. That prompted a stern letter and this review.
I agree with the other reviewer in that they don't seem to care about customer service as long as they get a person signed up.
I will never recommend this location to anyone. They need to change things. read more