[ Property owner perspective ] When determining who to…read moreselect to market and manage my family's property, I carefully vetted several local management companies with an eye on professionalism, communication, responsiveness, integrity, fairness (for the renter AND the owner) and character judgement. While a few presented as competent, Bill and PMP seemed far and away exceptional in all. And, they've proven it, again and again. Bill is *relentlessly reliable* - on many occasions, has gone out of his way to help me manage some pretty unique and challenging circumstances. Through numerous decisions and events, Bill and Kim have demonstrated what *trusted partners* they are. Being at a great distance from your property can bring anxiety and unexpected challenges. Having property managers you trust to make decisions on your behalf or to partner with, is critical. Look no further.

547 46th Ave N: DO NOT RENT HERE…read more This was one of the worst rental experiences I've ever had, which is especially disappointing because I genuinely loved the home and neighborhood. Kim and Lee were extremely difficult to work with, and many of my concerns went ignored for months. The office was almost impossible to reach, calls often went unanswered, and it rarely seemed like anyone was actually available when tenants needed help. Kim frequently dismissed me, treated me like a child, and there were times she hung up on me instead of working through the issue. One of the clearest examples was after I had just finished working a 24 hour shift and was trying to address the ongoing issue with the front door, which had remained broken for months. Instead of taking my concerns seriously, she dismissed me and later involved my mother without my permission, despite there being no reason to do so. It was unprofessional and humiliating. The front door was eventually repaired, but only after an unreasonably long period of time and repeated documented requests. On top of that, there were nonfunctional smoke detectors, and I have documentation and photos showing every request I submitted throughout my tenancy. Along with this, the washing machine is very old and will destroy clothes, the dryer takes two cycles to dry, and the neighbor's dog across the street barks 24/7. ALL DAY LONG!! To make things worse, the neighbors across the street park their cars directly in front of the property, making it difficult to get out. The driveway is eroding and clearly won't get fixed. I could go on and on. The condition of the property only got worse from there. The plumbing failed repeatedly, and the AC vents were filthy and rattled loudly every time they ran. The whole place felt like it was decaying around me. Then there was the cockroach infestation, which never let up the entire time I lived there. I regularly saw 5 to 7 cockroaches a week crawling in the kitchen, the bathroom, everywhere, and no amount of cleaning on my end made a difference because the problem was clearly coming from the building itself. Instead of taking any of this seriously, Lee contacted my mother behind my back at one point, acting concerned when there was no need, and wrongly assumed I wanted to break my lease early, which I never said. It was humiliating to have my family pulled into something that should have stayed between me and management. Tellingly, the only time any of these long-standing problems finally got attention was the moment I said I was moving out. The move out process was the clearest example of that. My bathroom cabinet had an issue that I reported, and instead of fixing it, they simply charged me for it after I moved out. After spending months trying to get major maintenance and safety problems addressed and getting nowhere, it felt especially unfair to be billed for damage they never repaired in the first place. Because of this, I am pursuing this in small claims court, since I believe I was charged for their negligence rather than anything I actually did. I truly wanted this home to work because I loved the location, but the poor communication, months-long delay in repairing the front door, cockroach infestation, deteriorating condition of the property, and overall management experience ultimately pushed me to leave. If you choose to rent here, document everything: save every maintenance request, take photos, and keep records of all communication, because you may need them later. Also, I was paying $1,700 a month, and now they are charging $2,000. They are the worst people I've ever met in my entire life. They also completed the security deposit inspection only one day before the legal deadline, which shows just how lazy they truly are. Beware!!

Sonia: "Sonia in the main office was extremely helpful during a recent elevator outage in our…read morebuilding. She stayed on top of communication with the elevator repair company and made sure the issue was resolved even faster than the original estimated timeline. We really appreciated her responsiveness, professionalism, and follow-through during what could have been a very frustrating situation. Thank you, Sonia!" Toce: "Toce from the maintenance team has been outstanding in helping us through several issues with our AC unit. We initially had problems related to the freon, and later there were issues with the motor in the unit itself. While mechanical equipment will inevitably have problems from time to time, Toce worked tirelessly to make sure everything was addressed properly and that our AC was running as it should. Living in Clearwater, Florida, reliable air conditioning is incredibly important, especially during the intense heat, and Toce consistently made us feel supported and taken care of throughout the process. His responsiveness, professionalism, and dedication to helping residents truly stood out. We really appreciate all of his hard work." Mathew: Matthew from the maintenance team has been absolutely fantastic in helping us troubleshoot and repair our AC unit issues. He was always available, responsive, and committed to making sure we were taken care of. One moment in particular really stood out to us. Our AC stopped working after hours on a Saturday night, and with the Clearwater heat, the apartment was quickly becoming uncomfortable. We called the leasing office and left a message, honestly wondering what the chances were that someone would actually come out that late on a weekend. About 20 minutes later, Matthew arrived with a smile on his face and immediately got to work troubleshooting the issue -- even going up to the roof to investigate the system. He was able to get the AC running again temporarily so we could get through the weekend comfortably, but what impressed us even more was that he didn't stop there. Matthew later came back to perform a deeper inspection to identify the root cause of the issue. It turned out the evaporator coil needed a thorough deep cleaning, which was causing the breaker to trip. After he completed the cleaning, the AC has been running amazingly well ever since. Problems can happen with any mechanical system, but Matthew was relentless in making sure we felt supported and taken care of every step of the way. We truly appreciate his professionalism, dedication, and positive attitude. Thank you, Matthew!

cleaned my apartment and steam cleaned the apartment and was charged a $150 cleaning fee after…read moremoving out. Then somehow was charged more money for a pro-rate rent after paying my last bill. This complex is does poor repairs the management will take your deposit and will always have an excuse on why they can't sol a problem. The complex manager should be fired she would not email about elevator issues and just let you find out when you run into it like the elevator breaking down monthly and take weeks to repair. She also, made it when I lost my deposit because she would let her family members do whatever they want from walking their dogs off leash while other people with dogs are responsible if her dog got killed because it would run up to dogs on a leash. And from that she ran out of the office and try to threaten me with legal actions because her dog could had been hurt and when I moved out she did a false report on my apartment charging me with a cleaning fee and put a pro-rate fee to deplete the rest of my deposit. Just find it odd after cleaning my apartment and having zero damage and steam cleaning my carpets three times before moving out and magically owe the precise amount to make my deposit go to zero for a pro-rate I paid at my last month.

We have lived here for 5 years and have loved being part of this community! The grounds are…read morebeautiful, well-maintained, and always taken care of. Management and the leasing office are wonderful, responsive, and always willing to help whenever something comes up. Cassandra is especially helpful every time I speak with her, and I truly appreciate how friendly and attentive she is! One of my favorite things about living here is how much they care about creating a sense of community. They frequently host fun community events, food parties, and other activities that bring residents together. It really makes this feel like more than just an apartment complex -- it feels like a community! After 5 years, I can confidently say this is a wonderful place to live. I highly recommend it to anyone looking for a beautiful, well-maintained community with a great management team!

My family has lived here for 2 1/2 years and we have had an amazing living experience here. When…read morethe hurricanes hit back-to-back 2 years ago and water was POURING into my then 5-week-old son's room, the maintenance and facility team was quick to respond and get it fixed! They even made sure to check for mold so my baby wouldn't get sick. Every time we need something repaired or fixed, this apartment team is always on it. This is one of the best complexes I have ever lived at and I am always quick to recommend Avana Lakeview to anyone who needs a great apartment! The staff is so nice and kind and hosts events to make our community feel more like a community! They go above and beyond to make our home feel like home and I couldn't recommend this place more. Thank you so much to Cassandra and the team! You guys are amazing!