We toured a property in Wesley Chapel with the clear intention of moving in on July 1st. While we understood this was a bit later than the listed availability, your leasing agent explicitly told us it wouldn't be an issue if we paid the deposit. Based on that assurance, we started the application, paid the fees, and submitted the deposit.
What followed was a mess. The application process was unnecessarily complicated, mostly due to the disorganized and unprofessional staff involved. The third-party background check company you use (CAPS) repeatedly asked for documents we had already sent, clearly no one was paying attention or communicating internally.
After we had spent over $200 and submitted everything, we were suddenly told a July 1st move-in wasn't possible anymore. So we tried to be flexible and offered to move in on June 15th, well within the 30-day window, but instead of a straightforward answer, the leasing agent sent us a string of confusing, contradictory emails that made no sense.
Then, without any real discussion or explanation, we were told the deposit would be refunded. At that point, it became clear this company and the people you work with are completely disorganized, hard to communicate with, and honestly, not worth the time or effort.
Looking back, I'm glad this fell through. If this is how things are handled before a lease is even signed, I can't imagine how much worse it would have been dealing with your team and the landlord for an entire year.
You seriously need to reevaluate your communication, your processes, and your partnerships. read more