Incredibly unprofessional management company.
The first year of our lease was okay. Although, in being with the company for a little over a year, we had three property managers. If that doesn't tell you something, nothing will.
The first manager we had was terrible. Very rude. At one point she called 4 times while I was at work to tell me I needed to take a day off from work to be at the property for an inspection that, we all know, is something that should be handled by the owner, not me (the tenant).
Regardless, the second year, on our third manager, everything began to fall apart. The newest member, Katrina, was obviously oblivious to any kind of management knowledge. She ignored several emails and replied with bad information. We reported that the A/C was acting up and the ceiling looked like it was going to cave in, which most people would take seriously--especially since that could cause serious injuries if it occurred while in the home. After several emails between Katrina and the head of maintenance, Kimber (another lovely person), they finally sent someone out to the house to access the damages--then, nothing. A few days later we had to vacate the home because of a fumigation for termites. We tried to talk to Rent It Network about canceling our lease and addressing the tons of issues with the home once we were out. We have a small child and weren't entirely comfortable with the fumigation. They, again, ignored us.
While the home was being fumigated, I reached out to the Broker, Steven. He assured me that everything would be dealt with. The next day, my husband returned to the property to find that the A/C had leaked and the ceiling was about to cave in. Later that day, the ceiling caved in in our bedroom.
I sent several emails to Steven and there was no response. The maintenance team didn't even take us seriously. It took 2 days to send an A/C tech out. And, three days to send a cleaning service out. Meanwhile, we still had nowhere to live. I emailed Steven again threatening to get a lawyer, at which point, Elane called me right away. After verbally promising to take care of everything, cancel our lease, and give us a full refund for the month of July, she would not put it in writing. I sent her 3 or 4 emails reiterating what was discussed over the phone and she refused to respond. She then called my husband and said she refused to speak to me because I upset her. I now understand that she is an incompetent and ignorant individual, who can barely type. Being of said competency level, she should not be an Area Director of a rental company... I have also learned that she is married to Steven, the Broker. Can you say unprofessional?
Since then, they have tried everything to deduct money from our security deposit. Meanwhile, we left that house spotless and in better condition than it was when we moved in (aside from the giant hole in the ceiling, which, of course, was not our doing). And, of course, took pictures and video. After everything, they have finally reimbursed our money. And, of course, calculated the wrong amount. A few days later, they mailed a check for the missing amount--although no correspondence was made. They have since told our renter's insurance company that the water damage was minimal and the home was livable. I'd like to see them live in a home with a giant hole in the ceiling--that extended to the roof via the attic.
Thank you, Rent It Network--I will never rent again. read more