Never in all my years, especially in the car care industry have I been taken care of so well!!…read moreNot only with honoring my recalled tires(which had supposedly been remedied by the Brentwood, (northern) California firestone location); Orange City, FL, manager Chris Thompson along with Tom Smith were beyond accommodating and went out of their way to make a very wrong situation right!
They listened to me, researched and back tracked through the paperwork of all I had gone through and took it upon themselves to make sure I was completely informed and aware of what and how they were planning to fix things. (including personally eating the costs for someone else's mistakes).
It was a priority to them that the Firestone name was not tarnished by my most recent experience and I was reassured of how Firestone really DOES and is SUPPOSED TO DO BUSINESS.
BOTH of these employees reminded me that there still are good and honest people still left in this industry, and ones you can actually trust! I was treated with the utmost respect, integrity and compassion!
Right down to the helpful employee Chad Gilmore in the lobby who took the time to help me navigate their free wifi ~ this place IS the WHOLE package!
The most impressive was their honesty and how they completely shoot you the STRAIGHT SCOOP! Even one of their technitions, Danny Wolinski, took the time to show me by diagram and scale A reading of how the numbers SHOULD read, how they were NOT reading, what the CAUSE of it was, and HOW he calibrated them to be correct. HE took the time, because I happened to ask and inquire, and he knew I WAS interested in learning the how and the why of it all!
Yes, if you haven't already guessed I AM female, yet, have a good bit of knowledge in regards to car maintenance, and the care needed to keep a vehicle on the road for a long time, due to the kind of work I do. Still, ladies, and males for that matter, if you're reading this review, take note, - This place knows what they are doing!!! You will be treated fairly, taken seriously, and not be disappointed by the job they do! My car actually runs more smooth than the day I bought it!!
I AM VERY VERY PLEASED WITH FIRESTONE OF ORANGE CITY,FLORIDA AND THEIR STAFF~ I WILL spread the word and hopefully this review will help others use and trust this place of business - I sure DO!!