This branch of Vystar is by far the worst of an already sub par organization. Most recently they…read moretold me the wrong pay off amount, then charged me for the difference without explaining the situation to me AND took the difference out of my savings account without asking me. Also, they forgot to get my signature on the check and later the manager called & wanted to come to my home to get my signature. Vystar refuses to take customer complaints & issues seriously in general. Their call center is very unprofessional. I have heard dogs barking in the background when speaking to their call center employees. Other issues I've had with Vystar in the past - their Signature Visa cards were inactive for a full week with no notice to customers. While on vacation to Hawaii my Vystar Signature Visa was fraud alerted three times even though I called in advance to let them know that I would be traveling. The Vystar app has never functioned well enough to use. When asked they say use the website. But they have at least two different websites. Each does different things. By the way Vystar employees do not tell customers these things. I had to figure it out on my own. Another time my Vystar Visa fraud alerted I could never get the purchase alerts back to functioning. Many hours were spent trying to figure out why. I found out what the problem was but I never told Vystar. If you ask them I promise not one Vystar employee will know. Vystar will say they want to help but the help never comes. To summarize- Vystar provides very poor service. When questioned they act insulted but still provide no solution. The folks higher up are too good to speak to customers. You will never get higher up than the call center. Finally, the Starke branch is absolutely the worst of the worst. My recommendation is to avoid Vystar all together. There are many better choices and there are choices that respond to questions and provide answers. I would suggest any choice other than Vystar.

One of the better Vystar branches. The staff is friendly and helpful. Always in and out quickly.read more

Been a member for 20+ years. They took $15.00 out of my savings. I asked why. They said they mailed…read moreme something and the USPS returned it so I got fined $15.00. I had absolutely NOTHING to do with this yet got fined $15.00. This is nothing but a SCAM and they STOLE MONEY FROM ME.

Decent local credit union, there's a few issues here and there but overall it works for meread more

Beware of excepting checks written by their customers. Every other bank charges $8 and requires to…read moreforms of ID to cash their checks. But this bank charges $10 fee, fingerprint, SS#, occupational info on top of it. Then if you complain you're order out of the bank and talked down too. Tell you that you can deposit it into your account. Of course I can!!! BUT, I don't want to and that's my right. Manager is horrible. Unless you're their customer, you're a criminal and mistreated.

Very helpful associates at this location. Janel is the best. Melissa takes care of most of my…read morefamily's banking issues. And Sam is a great manager as well.

Went to bank @ 37th Place to get some paperwork handled and pick up a new debit card…read more Was met almost immediately by Mike Williams Branch Manager. Mike was friendly and helped me with everything I asked for. This bank almost feels like a country bank. 5 stars

I have a number of accounts here and found this to be a great bank with great customer service.read more

Michele Pilon was AMAZING!! She was polite and pleasant during my visit. She made the experience…read moreenjoyable.

Jesse Williams went above and beyond for me. I wasn't sure if I was in a good position to trade in…read moremy vehicle for another one, so Jesse walked me through and answered my many questions. Sometimes I needed the answer rephrased so I could understand, and he was very patient and kind about it and never condescending. He also helped me by suggesting responses to common dealership questions and tactics, since it had been a while since I shopped for a car. I haven't settled on a car yet, but when I do, I'll be giving Jesse a call. He's polite, professional, and gave me straight answers and didn't try to talk me into something I didn't want or need. Go see Jesse. You'll be glad you did!