called FCU to purchase a Gap insurance for my 2024 Jeep Wrangler, As i noticed that i owe more then the 2024 Wrangler was worth.Since i believe very much in Insurance i decided to buy the Gap I spoke to FCU representative Neviea and she sold me the Gap,told me to sign the Docsign. I signed it and send a payment. I just traded my Jeep for a new 2026 Wrangler and called FCU to cancel my Gap ,Now i get the garbage the Neviea picked a none refundable GAP and i just signed on her word She didnt offer me a refundable or none refundable GAP...So now i lost 600.00 because i trusted what she sold me and didnt read what i signed Clearly a milead by her. I like FCU i do have few accounts there But i got screwed by one of their reps Shame on you. read more

Absolutely disappointed with this bank. Called earlier today and wanted approved for a measley $10000 auto loan on a $12000 dollar cargo van with $5000 down and over $30000 in the bank with over 12 years of loyalty and 3 auto loans with no late payments and fully paid on all all loans. Parents bank here as well. Started signing paperwork and sent PO over and they ask is it for business and I stupidly replied honestly, eventually. When I am legally able. So they denied my claim. Then had to come up with the idea of making it a personal loan on myself, which was now too late to have approved leaving me feeling embarrassed and dumbfounded at the dealership till Monday rolls around having to drive back to the dealership over an hour away after work. I will never take another loan out through them again and will soon be moving all money out to another bank that is more interested in honesty and taking care of their loyal customers. Point of the story, lie about what you are doing. This company doesn't care about your honesty and their customers. read more

We have a big issue with the Claim Department. We submitted a claim because the other people said will unblock our cell phone for $26 and we accepted..as soon as we , after we paid the $26 they came back with the receipt and a message that we have to pay more..we didn't pay more and filled a claim at FCU..the truth is they didn't care at all ..the letter read No error occurred. My rating for the Claims Department is 0/zero. We filled another claim for services no rented, this people charged $249 and didn't perform the services at all...FCU answered...No error occurred Our rating for the Claims Department is 0/zero. They didn't care at all. Our sons are on Chase and they care a lot about customers claims. read more

We changed to Florida Credit Union because of their location in Belleview. We banked with Chase, and Campus for years and never a problem. Since day 1, we had problems. I won't mention every complaint from day1, but I will elaborate on the last episode today 8/6/2025 around 3:55 and 4:00. My husband went to the the bank to make a deposit since we are slowly moving everything to FCU(not now), he had 4 - $100.00 bills and put his card in the teller machine outside, and then of course the $400.00. The machine went completely black and spit out his card to him, but no money back. He did not move and flagged them to come outside. The manager came out, Kenya Betterson(horrible attitude). She said he would have to fill - out a form and we would hear within 10 days. What???? My husband was furious, and she told him that he should of used the drive through or inside instead of the machine. So, let's blame the customer for using THEIR equipment that they provide to the consumer....hmmm what wonderful customer service and professionalism. Well, the problems that we have experienced with those girls is the reason we only use the drive up teller machine. Well, my husband filled out the form, and we are out $400.00. I never had a problem with Chase(so we are going back to them even though they do not have a branch in Belleview) I would rather drive 13 miles than be treated like this from such a disrespectful group at that bank. Of course, Kenya - the AVP Of Branch Operations was his point of contact through this ordeal. Very rude, unprofessional, and I am shocked that FCU allows this type of treatment and behavior. Is it that hard to find desirable help at FCU? This is unacceptable. read more

I got a visa credit card thru them and they did not explain that if i exceeded my credit limit by .01 I would be charged $35.00 each time---so if you get a credit card with them, make sure you put a block on that shuts it off immediately at the credit limit----------NO ONE EXPLAINED THIS TO ME ---------but they were quick to take my $75,000 that I deposited in their savings read more

Requested home loan; denied, got one elsewhere at 3.25 % 30 year fixed and never late on a payment. Requested car loan; denied, got one elsewhere, never late on payment. Requested home equity loan; denied, in the process of going elsewhere. This bank has done nothing for me in the 6 years that I've been a member and I have a 740 credit score. Go figure. read more

Hello I am a member of Florida Credit Union. Our branch is in Silver Spring Shores across from Walmart. This Branch has a clean environment and a member friendly professional Team. Today I had to go inside and we received the best customer service beginning with a gentleman that came out of his office to help us with the teller process. My banker/ Teller name was Chase. I have to write this because this young man is so awesome providing professional customer service. He is very knowledgeable about his job. I want to commend him and this branches team for Jobs well done. PS Yes it gets busy and we may have to wait but when positive things happens or changes have been made to enhance the customer service I hope that review is also written. Thank You Nadine DeshazorMobley Proud FCU Member!!!!! God bless America One Nation under God read more

I have been using this bank for several years and I am happy with the assistance I get when I visit. You have to sign in first and then take a seat to wait a little bit. The people are pleasant and will answer all the questions you have. The bank is small compared to some but that is ok with me. It is easy to get to and I've had no issues with them so far. read more

If I could rate this credit union with a negative number I would. Highly disappointed with this bank. They are inconsistent. They are thieves. They are punitive and punish customers. we joined them for a car loan which we have been "late" but not reportable late. They initially told us we had a 15 day grace period which we have never exceeded. Because we are paid bimonthly we have to pay our bills on those two dates. We have never been late to incur a late fee nor has it ever negatively impacted our credit. However, we also chose this bank to have our direct deposits deposited early. We were told we would receive our deposits at least one legal business day earlier. Sometimes it could be two. Wd can see on the mobile app our pending direct deposits for at least 3-4 days prior to the deposited money in our balance. What Florida Credit Union does, however, is if any transactions go through on the day of the deposit they conveniently kick them out first and charge $35 for an insufficient fee and then instantly reject paying that item but later the same day they pull through the deposit. They know the deposit is there - but they still charge the $35 and kick out the payment causing additional fees to be imposed. They have reversed the insufficient fees as a courtesy a couple of times, but only when they feel like it and if they don't they say it's because the car payment was late so they refuse to assist. It is not consistent nor is it even legal. Most banks in the area will give you the fee but process the payment not attach the fee and kick it out. Most banks now will provide overdraft protection except FCU decides whether you can get it or not. They do not offer protection to their customers to prevent these exorbitant fees from being imposed even when they can see the pending deposit is going to process that same day! In fact, they are inconsistent with what time of day they pull through the direct deposits into your checking account to make money off of these $35 fees!! They're crooked! They inflict punishment! The customer service representatives are mean, nasty and rude!! They use excuses to decide whether or not you deserve to be treated respectfully. Instead of using policy and procedures that are consistent they treat their customers like children who are being punished. They're bullies. Don't go to FCU!!! read more

ready to move my account. Apparently they changed some things and now no one can access their accounts on line. They gave NO notice of this. I've been trying for 10 days - on hold for 5 hours each days - still can't get a real person - they promise call backs and have never got one - really tired of this! 05/21/2020 read more

I have to do frequent transactions here. I have never been able to go through the drive through service without waiting for a long time! Today I waited over thirty minutes. Was stuck in a line I couldn't leave out of. I dread having to do business at the 17th street location in Ocala but it is so close to my work. I always waste my lunch period when I have to go to this location. Horrible! read more

Horrible unfriendly tellers. Also drive through is SLOW. One in silver springs doesn't have a drive through. But is much faster. read more

The one star is only for clean building and a nice teller that I happen to get the last three visits. Building is hard to find without GPS. Transferred a balance from Chase to pay off a Florida Credit Union credit card,this took 12 business days! Chase confirmed the transfer on a Friday and FCU. took until Tues. to clear the money. At one point I was told that I was in the wrong bank and I should go to Chase. Paid the remaining balance with CASH then wanted to close the account. Had to wait TWO DAYS for cash to clear! Called the 800 number, 17 minute wait. Clearly incompetent people. Go elsewhere Ocala. ople read more

First off let me say Cassondra is amazing! She gets five stars however I'm sitting in the drive-through I've been here 15 minutes watching the lane beside me move along and stuck behind this car that is not moving, it's getting ridiculous they need to speed up their times!!!! read more

My Experience here was excellent I had the employee Mrs Satoya Mcconial I explained what I was trying to do and it was accomplished big ups to her and mgt team. read more

Worst bank I've ever worked with. They never sent me a bill, still haven't, can't login to their online services to pay bill, had to jump through hoops to set up auto payment so I didn't have to worry about going to the bank to wait for an hour each time I went in person. They make things very difficult, no one was helpful in the bank or over the phone, can't wait to be done with them once this small loan is paid off!!! Never will I work with them again!!! If I could give them a zero star, I would. read more

Bad Customer service, Teller and Phone rep were unable to give me specifics regarding making deposits and withdrawals regarding hold time. Would never refer anyone to Florida Credit Union. read more

I had a loan with them. First off, who compounds interest daily? Second, the customer service was terrible. I went to pay off the loan. A month later, I call to see why I haven't receive my title. $45 interest? I complained but they would not close the account. I have many issues through the years with institution. i would recommend you find another place to take your hard earned money. read more

Horrible customer service and forget about bill pay. Customer service has been absolutely horrific at this credit union. They are unfriendly and unresponsive. I have e-mailed them 4 times and called twice regarding a bill pay problem and have yet to hear from them. Taking my money out and moving on. read more