I am generally pretty happy with Chase. It's just this particular branch that is absolutely horrible. And it's not just one occurrence it's almost every time I go into the branch there is some issue. I needed to do a notary cycle. I got in early at 8:45. There was no one in the bank but myself and the bank employees. There was no sign in list, so I asked if somebody could help me with the notary cycle. They told me that the notary person was busy with a customer. And I said OK well, I will wait. I noticed the person that she was talking about which would help me with the notary was eating a burrito. She told me that she was not gonna be able to help me because she has an appointment at 9 o'clock. Keep in mind it's 845. And she says if the person doesn't show up by 9:15 she could help me of course I'm confused because she's not helping a customer. She's eating a burrito. I said a notary cycle is going to take five minutes why don't I just wait till she finishes eating and then she could help me. I can see the woman eating. She said she's busy helping a customer. I told her she's obviously not helping a customer she's eating I can see-through glass. She is sitting right there. The woman that comes out and says that I need to make an appointment if I want to do a notary, I said yes that totally makes sense. It's more important for you to stuff your face eating a burrito than helping a client. I asked what time did she come in? She says 8 o'clock and I was like so technically it's work time not eating time. Next time you should eat before you get to the office. If you call and try to make an appointment by the way, not only do they never call you back when you leave a message but if you call 9 out of 10, they do not pick up. read more

This bank has great customer service, courteous and professional I recommend this bank, Always willing to answer all of your questions. read more

Oh my the reasons not to bank here are many. First cashing a check drawn on themselves is apparently a chore. I received a check from a lemonlaw lawyer in Detroit. When I came in the first rep said that they do indeed cash checks. Then she went into this talk about opening an account with them. No thanks just want to cash the check. The other teller goes in the back and comes back out five minutes later saying that they can't cash the check because it exceeds the limit? What limit is that? We can't tell you what the limit is. So they mark the check endorsement cancelled. The representatives were rude and talking down to me like I was somehow beneath them. I wanted to cash the check to avoid the forever hold that I ended up having put on by my bank. Will never do business with Chase if they paid me to. Like Bank of America Chase has gotten to big for their britches and lost track of customer service. I encourage anyone reading this to avoid doing business with such a greedy and corrupt bank. A secret limit that they couldn't bother to state from the beginning or make customers aware of before endorsing a check that they turned around and created a huge hassle. Never again chase never again. Unless you are James Bond and know the secret code or limit don't bother with the attitude and horrible customer service. read more

I just opened my business checking account in a quick breeze with amazing amazing customer service. I was greeted by all the girls in the bank and I was quickly taken Care of. What another neighboring bank (PNC, yesterday,next door) said would be a long process was a quick easy transaction. I was given coffee and treated great!! My banker that open my account is Sharon and she was beyond lovely and helpful. Very efficient, educated, smart, quick. Feels great to have found a bank in my neighborhood with great customer service. I definitely don't mind coming into this branch next time. Five stars for sure! Thanks Sharon I was in and out in less than 30 min read more

Went into Chase branch on Silver Springs to have a document notarized. I am a Chase customer. The document to be notarized was a request for a death certificate for my grandfather who died in 93. Not something that I expect there is a lot of fraud around. After giving my document, my ID and Chase card to the semi-robot at the desk he disappeared into the inner recesses of the building. After a 5 to 10 minute wait the important Notary person emerges and tells me that regrettably, he can not notarize it. I ask "Why?'. He tells me that it is Chase policy. I ask him why, as I am always willing to listen to sound reasoning. He tells me he doesn't know why but "With over 6,000 employees and over 700 branches and so on and so on..." ( I think he was understating the size of the company by a factor of 10 but with a risk adverse attitude like his I am sure that eventually, he will be correct about the size of the company) I drove to the next nearest Chase branch and had the document Notarized without any issues. The point of this note is that I mostly bank with online banks. I only keep an account with Chase because every once in a while you need a banker you can touch....but not very often.... and less and less as time goes by. read more