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    Florecita

    5.0 (3 reviews)
    Open • 9:00 am - 6:00 pm

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    Petals And Sweets

    Petals And Sweets

    3.4(73 reviews)
    2.9 km
    •$$

    love this place! always beautiful arrangements! It's family run We which I will always supe supportread more

    I rarely leave reviews like this, but after this experience I feel other customers should know what…read morethey may be dealing with, particularly when ordering flowers for an important occasion. My boyfriend spent approximately $110 on a bouquet that arrived substantially different from what he ordered, with multiple flowers already looking dry, damaged, or deteriorating and petals falling onto my desk shortly after delivery. I have included photos of what was ordered versus what was received so people can make their own judgment about the quality. Unfortunately, the flowers became almost secondary to the customer-service experience. When I called to address the condition of the arrangement, I expected a simple conversation about correcting the issue. Instead, the owner became defensive and personal. I was told that I did not understand flowers, that daisies naturally drop petals, and that I had essentially ruined the nice gesture my boyfriend was trying to make by complaining about the bouquet. The conversation became increasingly inappropriate. At one point she reminded me that she knew where I worked because that was where the flowers had been delivered. In the context of the conversation, it struck me as an apparent attempt to intimidate me and had absolutely nothing to do with resolving a complaint about flowers. When I told her I would never speak to one of my patients the way she was speaking to me, she told me she doubted that because she "knows how healthcare workers are." When I mentioned having seen other negative reviews after she told me she does not receive complaints, her response was, "Boy, you sure do have a lot of time on your hands." The email she subsequently sent my boyfriend was just as concerning. Rather than simply addressing the order, she discussed me personally, referred to me as "your girl," said we were "not seeing eye to eye," and ended her email with, "good luck to you with her." I am including a screenshot of that email so prospective customers can read it themselves and draw their own conclusions. To be fair, she ultimately refunded $92 of the approximately $110 purchase after retrieving the arrangement, which I appreciate. I assume the remaining amount was the delivery charge, and I have no issue with that. The financial matter was resolved appropriately. My reason for leaving this review is the way a legitimate complaint was handled. Customers spending this kind of money on flowers for someone special should be able to raise a concern about quality without being personally insulted, condescended to, or discussed disparagingly with the person who purchased the gift. The photos show the flowers. The screenshot shows the communication. People can decide for themselves whether this is the quality and customer service they would be comfortable paying for. I personally would not use this florist again.

    Photos
    Petals And Sweets - What we ordered vs...

    What we ordered vs...

    Petals And Sweets
    Petals And Sweets - Dropping brown petals.

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    Dropping brown petals.

    Florecita - florists - Updated October 2026

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