I chose S&G Carpet because I already knew they had a reputation for outstanding customer service…read more That reputation was confirmed when I experienced an issue with my new flooring several months after installation. Although the repair was neither simple nor inexpensive, S&G handled the situation professionally, promptly, and without hesitation. They stood behind their work, corrected the problem at no cost to me, and remained focused on ensuring I was completely satisfied throughout the entire process. A special thank you to Mike Menacho for his exceptional customer service and for seeing the issue through to a successful resolution. It's refreshing to work with a company that truly stands behind its products and customers. I've recommended S&G Carpet to friends and family for years, and after this experience, I'll continue to do so with complete confidence.

In September I ordered carpet from S&G on Hillsdale. I have been a customer of the company since…read morethey were located in downtown San Jose and I have always been pleased with their service until now. Everything went well until the seams of the carpet was placed following the wrong layout. The seams were also visible because it formed a peak where it was joined together. In short, the frustration and delays we encountered as a result were because all communication had to go through their customer service department. The sales staff said that all they do is sell and that they cannot deal with any problems that might arise after the sale has taken place. That, in itself, is not helpful for the customers. The customer service manager is a very pleasant and likable person, but he was apparently overworked and understaffed because he didn't responded to three critical texts that I had sent. As a result, I am not a completely satisfied customer and cannot wholeheartedly recommend this store as I have in the past.

Worked with Jenna on replacing both the hard flooring and carpet throughout my late father's condo,…read moreand I couldn't have more positive things to say. She was on the ball with responsiveness, answering questions, pivots in my budget/schedule, you name it. Feel badly I forgot the estimator's name I only got to meet once. (Josue?) He also installed the hard flooring, and was also great. Cannot recommend them enough even while trying. Thank you guys, for helping me move fwd through this nightmare project.

The price was great and working with Jenna was smooth and helpful. Finally, the installation was…read moreprofessional. They were very accommodating since I had to change the time of installation twice. I highly recommend them.

They responded quickly, provided good service, quality work. I would work with them again.read more

Second time I've hired this fantastic company and again I am not disappointed! Timely response and…read moreflexibility to help with my smaller project with amazing results. Affordable pricing and quick turn around. Highly recommend their services, especially if renting and needing a little or even a bigger fix.

Can't say enough about Five star flooring from the professionalism of Jerry, and the skillful…read morecraftsmanship of Eduardo and Mario the job was done to perfection on time. Jerry explained exactly what was gonna happen. Eduardo explained everything while it was happening nothing was left undone from the moving of the furniture to The removing of the carpet and baseboard to the preparation of the subfloor, and finally the install of the beautiful Mowhawk puretech flooring with the baseboards and the painting of the baseboards by Ricardo, the final product went beyond our expectations

Everyone was great! From measuring, ordering of the carpet, keeping us posted on changes to the…read moreinstall. Eduardo and Mario were so fast and efficient. Highly recommend these guys! We will 100% be using them again!

Bill and his team provided over and above service ! Following an excellent and beautiful hardwood…read moreflooring replacement, they responded to a water leak call that wasn't their doing and pitched in to find the problem and help us dry and clean. WOW! if you want quality AND excellent service, these are the people to call!

If you're looking for poor customer service and a company that cherry picks their customers, choose…read morecarpet works! Once Matt came to assess the carpet, he invited me to come to the warehouse to review the selection- we couldn't find a time? It is open by appointment only , yet once I suggested a time he reported that it was closed and that he would drop off samples for me. No show. If you have one room to carpet, save yourself the time and look elsewhere.

Very helpful and honest owners here. I just called to ask about cutting an area rug we have and…read morewas given directions (based on the edge I have) on how to easily do it myself. Thanks for your help and saving me some money! We will shop here in the future for our flooring needs.

Ugh I wouldn't recommend them They will give u a quote and…read moreminute change the amount Don't trust go elsewhere

This is long overdue. We had our flooring and stairs project completed with Abbey Carpet in early…read moreAugust. Prior to that, there was a lot of back and forth on what we we wanted to install. David Rodriguez was patient with our choices and knowledgeable about their products. Moreover, and I hope I'm not setting the bar too high for your future clients, David, but he seemed always available and quickly responded to our texts during the entire project. This was also true when the job was done. I judge a business or service not on how easy the project was completed but, when challenges emerge or the outcome is less than perfect. Maybe we're just picky... David was quick to respond and address our concerns. This is true of the installation crew that David used. Julio Alvarado and his sons, Franklin and Kevin, worked together like a well-oiled machine and finished before expected. Franklin returned to our home in a timely manner to correct the imperfections that we pointed out. Would definitely do business with them again and recommend them to others.

i was a little worried about this place because i was referred to them from a non reputable…read morebusiness. but david seemed nice. Then all of that changed once i signed the contract and gave then my deposit. Then david's lies began He told me my project would cost more because i had a sleep number bed. Then he said based on my measurements, he would not have enough baseboard and he wanted to come over and measure everything. Wow, he lied right to my face, trying to make it look like my project was more sq footage than it was. I immediately confronted him. He remeasured that part and my measurements were right, not his. Then when i asked for the numbers of the other parts of the room he measured, he refused. All i got the next day was that my square footage was good. It took in person, phone calls and a text message in order for me to get those measurements from him. and by then, he could have changed his numbers to match mine. When the workers arrived, they demanded to take over my house like it was their house or they were going to leave, with all the flooring i already paid for still in their van. Since they did not want me in room with them while they were working, i set up ring cameras. four times they turned the ring camera so it would not be facing them. i demanded that this is my house, i have around 15 ring cameras both indoors and outdoors, normally to watch my dogs, and they are not to touch my ring cameras. then they threaten to leave again On the second day, they broke a shelving unit in the closet, but they denied, denied, denied. No wonder they don't want to be watched. i told them i had the evidence. It took them about 2 hours for them to start showing responsibility, but was still try to take the blame away from themselves. i called Abbey and a person who said his name was Peter Wolk CEO and president. i then asked him if he own the entire Abbey company or was he just a franchise owner. he then admitted he was a franchise owner. i had called to tell him about the damage to my property at which time he began screaming at me on the phone saying that the damage was no big deal, and he was not going to have it fixed. Right away, my mind started to turn to filing a CSLB complaint with the state. i have had recent success in getting a business license revoked and the three people associated with the company unable to get another state license. But the lies from Abbey workers continued. The workers were saying things that were absolutely not true. i told them, i no longer trust anything that comes from their mouths. but they would not stop.I kept on saying prove it, but the refused. Next stop will be the BBB, and after that will be the CSLB. Oh yeah, Peter Wolk threatened me talking about a yelp review i had written, but i had not written any reviews until now. Abbey company cannot to trusted, have already beven proven to be dishonest. This business is actually quite scary once you sign their contract. i have been taking photos since the very beginning, which surprisingly shows very poor workmanship i will be posting the photos once i am done with the project They also wrap my curtains in a knot and then tie it up with numerous cords. Curtains are now damaged. They put the Directv box and multiple cords under the most heaviest of furniture. It took about an hour to get it out from under there, and to unwrap the cords. There has been so much bad workmanship, i have been wondering if it is intentional orchestrated by Favid, since i literally caught him in lies with numerous ring cameras near by, to hear what he was saying.. i took a picture of a panel they installed that part of the exterior was scaped off. it was against a wall. I am so glad I took that pictures. I also noticed that they were putting numerous all most full size flooring panels in their trash bucket. When I checked a few times, they looked damaged. It appears the slicer the worker was using was damaging panels.

Precision Flooring provided an exceptional experience from start to finish. The quality of their…read morework is top-notch--every detail was handled with precision and care, resulting in a beautiful finished product that completely transformed the space. Not only is their craftsmanship remarkable, but their pricing is also very fair and transparent, offering incredible value for the level of service and expertise provided. Above all, they truly stand behind their work. Their dedication to customer satisfaction and standing by the integrity of their installation gives you total peace of mind. Highly recommended to anyone looking for reliable, high-quality flooring professionals who genuinely care about the end result.

Cannot recommend. Very sloppy installation and finishing. Poor communication resulting in receiving…read morelower quality planks with many visible, open knotholes. Installers made poor choices when placing visually defective planks in high traffic areas. very poor transitions between wood and tiled areas and all kinds of debris was sealed into the finish. Our walls were in need of extensive paint touchups when all was done. They offered to redo some sections of the floor that we were unhappy with but they could not guarantee a color or texture match, which did not instill much confidence. The only positive is that we are very pleased with the stain color which took some trial and error and we appreciated the technician's patience. But otherwise the installation was a very disappointing experience all around. Update: After reading this review management refused to correct gaping spaces at doorway transitions. Again, cannot recommend.

Kudos to Eva for helping me with an urgent carpet replacement project! I called to see if they had…read moreanything in stock that could be installed quickly, and she was confident she could help. She invited me to come into the store and helped me find a great carpet option at the right price. The carpet was ordered on Tuesday and installed that same Friday -- amazing turnaround time! Eva made the whole process easy and stress-free. The new carpet looks great and feels fantastic. Highly recommend for anyone needing carpet help

Great help from Patti Smith here. She helped guide me thru carpet selection last year, and LVP…read moreflooring this month. She provides detailed answers to all my questions and spends the time needed for it. You can't go wrong when Patti is assisting you.