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    Floors Plus

    4.2 (46 reviews)
    Closed 10:00 am - 4:00 pm

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    Services - Floors Plus

    Carpet binding

    Carpet installation

    Carpet removal

    6 More Services

    Carpet repair

    Carpet restoration

    Floor installation

    Floor refinishing

    Floor repair

    Floor restoration

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    Wallace M.

    So this project is in re-do process, so please stand by for an update. I would normally wait until something is done...but this started in May of 2022. I met with Dan and Hannah, who both appear to be super nice and amazing people. I think Hannah especially has great customer service. So we went ahead and decided to get flooring done through them for a 3400 sq foot house. They fit us in for our timeline before moving in, where then after we moved in we saw issues that revolve around leveling floors and poor workmanship in areas they didnt think we would see (under dishwasher, under built in cabinet drawers, etc). We have squeaking, popping, floating boards and areas needing caulking. I called Dan and had him walk through with "JV Flooring Install" who did the install. Not sure what the disconnect was but neither Dan nor JVs didn't really own the issue or actually say I was right in how I felt etc. Although they agreed to redo the areas I marked. It was weird. I am a manager and owning an issue and making an amends is typically how I remedy an issue. So a crew came in (Mind you I repainted my entire interior of my home) and it was a disaster trying to do this while we have all our furniture in. The worker Eddie said nothing was leveled. They simply put floor over old floor without self leveling. He showed me a leveler and called the initial installer who said he was directed by Dan to just throw it on top and not level. I have not heard back on Dan's side, as now Hannah is helping me, but I imagine someone made this call. I was very clear I wanted level floors (Plus who the heck wants new flooring with issues???). They came in to do the initial fixes with self leveling, but I ended up with a lot of damaged baseboards, my cabinets by the floor are damaged and have self leveling stuck to it. You can see uneven cuts and no caulking to even try to hide it. They focused on patching areas I FOUND, instead of just self leveling everything right. The kitchen area they pulled (to get to the two areas I flagged as squeaking/popping) is not level. So I am pretty frustrated. THE ENTIRE HOUSE HAS TO BE REDONE. WITH ALL OUR FURNITURE in. What is sad is there is no management going on here. If there was issues, as a manager, I would go verify work is done right...check in with the owner...apologize for the inconvenience...make sure the owner knows the damaged trim (if that was expected) would be fixed. I even have some drywall and door paint damage. There is no oversight going on for my project other than some logistics on who is coming. Typically you even offer a discount for the nightmare...but I havent even got to that because I Just want this over with. I hope this all gets fixed and I can end this story with a compliment. For reference, I have done a complete build of a home...a complete separate renovation, and on a third house new flooring as well. So three other complete flooring projects and have NEVER seen this happen to this magnitude. I didnt know I had to tell them what needed to be done. Photos attached are only a few. I felt very compelled to warn others before they get into the same predicament.

    They did an excellent job. Cheaper than the 1st flooring company. Which floors plus had to redo entire house. Less money/ half the time.

    Vinyl Plank

    Floors Plus floored and carpeted our whole house and did an amazing job. Dan and Maryssa were amazing to work with, we are so happy with the selection of our new floors and Berber carpet. They went above and beyond to get the job done with high quality and on time, and at a good price. They are definitely the best in the Morgan Hill/Gilroy Area, I highly recommend Floors Plus.

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    9 years ago

    Business owner information

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    Daniel H.

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    11 years ago

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    Page 2 of 2

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    Review Highlights - Floors Plus

    Dan came out to measure and provided some good input, was very friendly and helpful.

    Mentioned in 17 reviews

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    VM Flooring - Jack is making sure your floor is secured before delivery

    VM Flooring

    (252 reviews)

    VM Flooring is truly a five-star, all-in-one flooring shop in the Bay Area. It was the first place…read moreI visited when I started shopping for flooring, and after speaking with Chad, I knew I would ultimately choose VM Flooring. I still visited other stores to do my due diligence, but no one came close in terms of pricing, customer service, flooring selection, or overall flexibility. Jack's team began work the day after providing a very transparent and reasonable estimate. Igar was also fantastic to work with. The demolition was completed in just one day, and the team went above and beyond to accommodate requests that were outside the original scope of work. I am extremely happy with the flooring I selected, and the craftsmanship truly shows in the details. The baseboard installation and painting, as well as the stair installation, were done exceptionally well. These finishing touches are what truly elevate the entire flooring project.

    Earlier this year, I needed help to replace the flooring in my kitchen towards the end of our…read morekitchen remodel. I thought I could DIY the whole job, but as I was finishing the demo of the old flooring I quickly realized that it was WAY beyond my abilities! I got an incredibly fast response from Jack, who was able to visit and give a detailed quote. He explained what work would be required, and how to handle the prep work to get the job done right. Anatoly did a thorough job leveling the floor, installing the new flooring and re-installing the trim board. I was impressed by the team's attention to detail while still finishing the job quickly. I'm so glad that I worked with VM Flooring - now I just wish I had worked with them from the start instead of trying to DIY at all!

    Freddie Sanchez Hardwood Floors

    Freddie Sanchez Hardwood Floors

    (19 reviews)

    This company is OUTSTANDING!…read more I now have my new hardwood flooring company for all who I cross paths with. The quality of detail is tremendous and the customer service that we received from Benji is bar none. The entire house had original hardwood floors from 21 years ago, Benji and his team renovated the entire house and made them current. And then changed out the wall to wall carpet in all of the bedrooms and closets to have the exact matching hardwood floors color and style up to date as if the entire house was Re floored. Wonderful thanks to Freddie Sanchez Hardwood Floors for their installation, sanding, refinishing, and custom work - all perfection!!

    We decided that we no longer wanted carpet in the bedrooms and hated the outdated pergo floors. And…read moresettled on LVP. I reached out to Benji because he had great reviews on Yelp. He responded back via email. We met in person and he brought out samples. Our concerns were that we were going to do the floors before a kitchen remodel, we have a small house, and a lot of stuff - where and how would we get ready for them? Benji assured us his guys would move our furniture. We decided on a three phase project. We started in the three bedrooms and hall. They moved furniture into the living room and worked on phase one. Then we needed a few days break, moved items back into the bedrooms. They came back and worked on the living room, dining room and entry (phase 3 kitchen will happen in the future). Gary was the main person my husband worked with. There was one hick-up when it came to getting the cork as the supplier increased their prices. We ended up having a thicker cork and it worked out much better minimizing the gap between the bottom of the doors and floor. There was some miscommunication about the baseboard material. But when we talked to Benji, he made sure that they installed material as per our agreement. We are very happy, they were professional, quality workmanship, took care to label doors and clean up. We look forward to Phase 3 after we remodel our kitchen.

    S&G Carpet and More - San Jose - Floors She'll Fall For - We Pay the Sales Tax plus up to 15% Off Select Floors

    S&G Carpet and More - San Jose

    (217 reviews)

    Cambrian Park

    Outstanding Carpet Installation & Customer Service from S&G Carpet -- Both Daniels Were Amazing!…read more I had an excellent experience with S&G Carpet, from the showroom to the final carpet installation. Sales Representative Daniel Hutton provided some of the best customer service I've ever experienced at a flooring store. He was extremely patient with my detailed questions, responded quickly -- even on a Saturday -- and gave honest, knowledgeable guidance about carpet options, materials, and what to expect. He explained things clearly, including realistic timelines and how long new carpet odors may last. His communication, professionalism, and coordination with the estimator and scheduling team made the entire flooring project smooth and stress-free. Installer Daniel also delivered outstanding, high-quality work. He arrived on time, completed the carpet installation efficiently, and the finished result looks beautiful. He went above and beyond by helping us move our old mattress to the garage and bringing the new bed frame and mattress upstairs after installation. He was friendly, respectful, and very professional -- a truly skilled carpet installer. Both Daniels made this flooring project incredibly easy, and the service from S&G Carpet was exceptional from start to finish. Highly recommend S&G Carpet, their carpet installation team, and both Daniels for anyone looking for great quality, honesty, and excellent customer service! -- Betty

    I have had all my flooring done by S&G. The installers are really good at doing their job. The…read morecustomer service is exceptional! From the moment I selected my flooring to the installation, it has been a good and positive experience. The install, clean up after, and follow up--all are done extremely well. I believe it was money well spent. I am so grateful that S&G is a business you can count on. 5 stars & highly recommended! SS

    Floors Plus - carpeting - Updated May 2026

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