Very nice experience. Justin took care of some business for me. I had to ask a few questions, which…read morehe explained well enough. But just incase, I asked if he could print them out for me just incase.

Exactly 4 months since I opened my account at Navy Federal Credit Union before I was able to make a…read moredeposit. While Navy Federal has one branch in Round Rock, TX, doing basic financial transactions has been a chore. To sum, I was given a list of locations where I could do transactions with one having an non-existent address and the other branch not having a banking relationship with Navy Federal at all. While I was off work today, I drove out to the Navy Federal on Louis Henna Blvd in Round Rock, TX. I told Justin, the credit union representative, my story about the non-existent location and he told me they could not always update their list and that when I get close to a location I should use Google maps because their addresses could be off by a digit or street. He made this sound so normal. I felt like I was in the twilight zone. How about when financial institutions publish any locations the address should be precisely correct? Then I asked about what locations allowed deposits. He said I had you had to first filter the list from the text I was sent and based on the icons you could see precisely the locations. I filtered on the list and it did not filter as he expected. So, he then said that it works better on a personal computer (PC). Of course, nothing was conveyed regarding a PC filter when the link was texted to me. It only takes $5 to open an account at Navy Federal, i.e. low cost. At this juncture, I am wondering if all the benefits of being a Navy Federal Credit Union member that my brother espoused is really worth the effort. After the Navy Federal counter representative searched on my name and she could not find me in the system, she searched on my phone number and she could not find me in the system, and she finally found me by searching on our address. I asked why she was not able to find me with the previous searches. She said oh that just happens sometimes. I find Navy Federal Credit Union's mission ironic, "Our Members are the Mission." This may be the one and only transaction I do with Navy Federal. I do not currently see Navy Federal's value commiserate with the effort to do business.

Service is great and staff is friendly. Location in clean and inviting but does get busy . Hours…read moreare ok and the ATM machines are easy to use.

Stopped in this morning to make a withdrawal and pick up some Check Book registers. Staff was very…read moreupbeat during my visit and wishing everyone a Merry Christmas and a Happy New Year as you left their work space. The receptionist sorry I can not remember her name and I apologize was very easy too talk to too and gave me all of the checkbook registers I needed. This is why I will not bank with anyone else for any major banking evolutions, have always done my car loans with them over 35 years worth. Can not go wrong with dealing with Navy Federal Credit union no matter where you do it in the United States. KEEP UP THE GREAT WORK

NFCU's professionalism and customer service is deplorable. I wrote my mother a check. And today,…read moreshe tried to deposit it with no success. The teller wouldn't give her a reason why. For security purposes, I can understand that. However, when I called NFCU and asked if there were any restrictions on my account, I was told no and that were was no reason notated on my account, "or my mothers" as to why she was denied the available funds. This was an inconvenience for my mother. Either this was incompetence on the bank teller's behalf or this was a personal matter which resulted in my mother being denied the available funds. This isn't the first time I've had a bad experience with NFCU and I no longer use them as my main banking institution. My hard earned money is really no good here. Please shop other options for your banking needs.

I'm retired military army veteran Navy Federal credit Union advertised that therefore military and…read moreveterans in the families. My experience with Navy Federal credit Union after being with them for 14 years they are not here to help us They go to your account charge you a fee. The fee should not have been in charge of $100 out of my checking account and they would not refund it back to me when it shouldn't happen in the beginning. Navy Navy Federal credit Union is only out for the money My experience January 31st 2025 was a bad experience I would not recommend Navy Federal to my military Conrad's that I serve with nor my fellow veterans They do not care about us They only care about the money. So sad

Was fourth in line and sat with someone within 10 minutes. Quick service, helpful/professional…read moreenvironment/staff.

I filed a dispute with NFCU. I lost the dispute against Home Depot. I was not allowed to submit the…read morevideo of the Home Depot manager taking possession of the toilet after aledging to have refunded my CC with Navy Federal credit Union. I am very disappointed NFCU, in my opinion is credit union DOES NOT accept nor permit vital evidence to support claims. I attempted to provide video of the manger in possession an restocking the return. Not to mention discussing my transaction with customers. My items were scanned in and paid for in the appliance department. Apparently the HD employee entered the wrong toilet, therefore leaving me with a toilet that did not match my receipt. I purchased two toilets,a dishwasher,a vent for my stove , a washer and dryer. The only item returned was the $169.00 toilet. Shame on NFCU. I will be using OTHER financial institutional options moving forward. - I'm Moving my funds.

I've been a Navy Federal Credit Union member for over 10 years, and they've consistently earned my…read moreloyalty. I'm especially grateful to have a branch close by, and it's been nice to see more locations opening over the years, making banking even more convenient. Every visit has been a positive experience. The staff is friendly, knowledgeable, and efficient. They get straight to the point while still taking the time to answer questions and provide excellent customer service. Whether I'm stopping in for routine banking or something that requires a little more assistance, the process is always smooth and hassle-free. It's refreshing to bank with an institution that values both efficiency and its members. After more than a decade as a member, I can confidently say Navy Federal continues to provide reliable service and a consistently positive banking experience. If you're eligible to join, it's definitely worth considering.

I attempted to use NFCU for a home purchase in 2020, but their process was so long, and the loan…read moreofficer didn't communicate so went with another lender. We're now looking for a second home, so we decided to give NFCU another try. Well after six years nothing has changed. Their process takes twice as long as other lenders. The loan officer still isn't communicating nor returning calls. Needless to say, I've learned my lesson NFCU isn't for me.

This location in The Quarry replaces the location that was on Austin Hwy near WalMart…read more It was a smart move because this location is more accessible and closer to the center of town. I love the open and fresh interior design and same helpful and welcoming attitude of the employees. There was a steady stream of customers and they all seemed as happy I was to be Navy customers. Great job Navy FCU!

The worst mobile app in Banking history. A check deposited on the mobile app Friday afternoon won't…read moreeven show partial deposits until Tuesday MAYBE. Prepare for less than a handful of locations to serve the entire San Antonio area, an unreliable App, and locations half a city apart. Best bank elsewhere.

The service here goes by very quick. For covid protocols, all in-person transactions are limited to…read more10 minutes or less. The staff there are all very friendly! I visited during the week of Halloween and was able to vote on my top 3 choices of best-pumpkins that they had displayed on two tables inside. Absolutely adorable! Gives the place a very welcoming feel. The location of this site is in a very nice area, more upscale and busy. Very clean on the outside and inside. Banking with them is also a very great choice!! I have only had wonderful experiences with Navy Federal.

I have had two appointments here for various reasons and both times I was treated and attended to…read morewith the upmost respect and professionalism. Yes. I highly recommend this Navy Federal branch location.

Outstanding service from Melody I needed to get some paperwork for us to put any offer in on a new…read morehome here. Had to get paperwork from our Investment Broker at the NFCU in Alpharetta, GA. Melody took care of it quickly and we got everything done so I could get the paperwork to my broker to move the process along. Love working with NFCU in every thing I do with Banking great company and outstanding service.

So far I have to say was a good experience. Staff were very friendly and welcoming. Was a very busy…read moreday and I was there to open a new account. It didn't take long and the whole process went very well and I was able to get the accounts I wanted and the services I needed in a timely manor. Would recommend this credit union to others but you have to be related to a service member or served .

We had an excellent experience at Ridenow Sports from start to finish. Carter was incredibly…read moreknowledgeable and patient while helping me choose the right dirt bike for my son. He really took the time to understand my son's experience level, answer all of our questions, and make sure we felt confident in the decision. You can tell he genuinely cares about matching customers with the right bike, not just making a sale. In the parts and merchandise department, Kelsey was equally impressive. She was friendly, efficient, and clearly an expert--helping us find exactly what we needed and offering great recommendations on gear and accessories. On top of that, the management team was very helpful and welcoming, making the whole process smooth and stress-free. Overall, this was a top-notch experience with a team that truly knows their stuff. Highly recommend Ridenow Sports!

I had my mind set out for a Honda rebel 500 and they were able to find the color I wanted. All the…read morestaff that helped me were very..... well helpful. Since my bike had to get ship from a different store they were very communicative and made sure I got my bike after having to wait through the holidays. The gave me a run down of the bike and addons. The tire warranty they had was pretty good but i wasn't in the place to take it since it's not going to be my primary vehicle. There was quite a wait since it was kind of busy. I was ready to buy and wished it did not take that long. I've been to other shops that had less of back and forth.

I have had many banks over the years and Navy Federal has by far been the best I have ever had…read more Customer service has always been exceptional and the services I have received from them(loans etc.) have been great.

I have no problems with the staff at the location but that atm is always "temporarily unavailable".read more