Worst customer service experience ever. I took two rugs over to be cleaned. The first time I went…read moreback neither were ready. When I went back a second time they said that they could not find the rugs. They then refused to refund the cost of cleaning the rugs or the cost of the rugs themselves.So, now I have to go to District Court to sue them to recoup the cost of two rugs plus the cleaning fees. Do yourself a favor. Either clean your own rugs or take them else where. This disaster of a "business" is nothing but a problem. I give them a "F" for customer service.

Good rugs, did not find the side I needed, however they have many rugs and they are good quality.read more

If your looking for great customer service this is the place to go. Ken Hock went above and beyond…read moreto help us with what we needed. Can't thank you enough.

I have had Sam's put in most of the flooring and tile in my house in the last 15 years. But this…read moreyear, I have been very disappointed. I used to rave about their products and service but can no longer confidently recommend them. There seems to have been some employee changes and communication is poor. They must have lost most of their good people. (The woman who used to work in the office must have retired because she was great.) I was billed before a job was completed. I had aaddtional rooms measured for flooring, picked out my choices, and asked for an estimate but they never got back to me. Each time I called, the failure was blamed on someone else. It's a shame that they had built up such a solid reputation and it's being threatened by incompetence.

They came with no masks, and no social distancing. The quality of work was so so. The original…read morequote was lower then the price. We had an install date and they had to move it about a week because they couldn't get the material in time. I had to call them 3 times to get a bill. On the bill it said if I paid by credit card the bill was higher. This should be illegal. If you can't afford to pay the fees with a credit card company, you should quit taking credit cards, or warn people upfront. I was not told that. I have bought carpet there for 40 years and never again. I would recommend you go elsewhere.

We are very pleased with Dorsey Brothers. We had a small repair job that needed to be done quickly…read more Mr. Dorsey came out the next day when we called and in less than a week our wood floors were repaired. He was knowledgable, quick, and sent us qualified workers. We would use their services again in a heartbeat and highly recommend this local company.

From the owner: Sell/Install Countertops Bathroom and Kitchen Remodels…read moreTile Contractor Flooring and Installation: -Tile -Hardwood -Laminate -Carpet -Resilient Sell/Install Wallpaper Home Custom Woodwork & Moldings 1 year Workmanship Warranty Free In-home estimates

Paid $3200 in January for vinyl flooring to be installed in our kitchen and family room the…read morebeginning of February. Within a week of the new flooring being installed we started noticing a "snapping" noise as we walked throughout the rooms. As the days went on we started noticing it in more and more spots. We contacted Superior Flooring about the issue. We were told someone would be over that day, and if not they'd be calling us. They did not come that day. They contacted us again the next week. By the time they came to inspect the floor there were spots that were actually buckled. They inspected it. Then someone else came and inspected it. Then they came and took a sample of the flooring to send to the manufacturer - it was a new product and they believed the glue was defective. Then we waited weeks with no news. We had to contact them again to find out what was going on with the issue. We were told they submitted the bad installment to their insurance company, and were awaiting info from the manufacturer. Then we called again a few weeks later. We were told Roger would be coming by our home with a manufacturer rep to discuss what was to happen with the flooring. The rep came but Roger did not. The manufacturer rep took ANOTHER sample of the flooring as he said they never received the original sample that was taken a month previously. Finally in JUNE Superior Flooring reinstalled the same product however this time with more glue. Within days the same snapping issues occured. They came back and applied more glue to the trouble spots. However the issue continued. A week and a half after the installation I contacted Roger told him the issue was persisting and that I would like them to brainstorm how they would fix it. The following week Roger and another man visited our home and stated that the product wasn't sticking because one of joices in the floor was higher than the rest creating a "crown" and that our home was older so the floor was more flexible than the product we chose. Apparently the age of my home and this raised joice were not evident when they originally visited to measure for the new floor. We were instructed to visit the showroom and choose a different product. The first week of JULY the new flooring was installed. We have had no issues with it. Throughout this entire ordeal - and it HAS BEEN an ordeal - we let Superior Flooring know that we were expecting some compensation for the inconvenience of the situation - having to move our furniture 3xs, the house being in disarray for months on end (after the fiasco of the first installment we did not put everything back in its place - ie. China in the chinacloset, shelving units back in the kitchen etc). Once the 3rd installment was complete we contacted Superior Flooring again about compensation, we asked to speak to Roger. We were told he wasn't available. We asked to have him return our call. About a half hour later we received a call from the salesperson we talked to earlier and were told that we would receive no compensation due to the fact that they have a 'make it right' policy and that most flooring companies would not bother to fix issues with a faulty install, these other flooring companies would have just given us our money back and it would be our problem to have repaired. We told the salesperson we wanted to talk to Roger or the owner regarding the issues/compensation and would like a call back from them. Never received a call from Roger or the owner. We feel that 7 months is ENTIRELY too long to wait for a suitable floor to be installed. We think they should change their policy name to the "make it right eventually policy". I would NOT recommend this company to ANYONE. They are unprofessional, they do not return calls in a timely manner, and they give you the run around. I have contacted the Better Business Bureau regarding the shoddy service we have received from them.

From the owner: "We just wanted to say Thank You for our beautiful new wood floor. All who helped us pick it out…read moreand to those who installed it - THANK YOU! Also to the young man who repaired our OLD kitchen floor (Great Job). And to store owners for not charging for the repair job. Hope you like your new store and we will come see you for any new flooring we may need. Thanks Again!" - Bob & Linda S.

Excellent work he was on time and got the job done fast…read more Would highly recommend they also carry a wide variety of flooring and have a nice little showroom to look at samples and pricing.

horrible preformance, not suffice enough towards customers, keeps a bad attitude and has multiple…read morelazy workers

Rugs can't survive being vacuumed twice Called to ask for a…read morereplacement. It was denied because my vacuum was to blame.

we have been thinking about installing new carpet in our master bedroom for years as it is a huge…read moreundertaking. moving all of the furniture out of the room, painting the baseboards. from stat to finish the staff was awesome. The no pressure salesman was a breath of fresh air. We changed our minds several times and it was all taken in stride. the installation was just as planed. our installer did a fantastic job. left the job site as clean as he found it. I would use the again and would recommend them.

Promised to fix replace wooden flooring after consultation with floor people but never got back.read more

My house needed new carpeting, and I decided to try two different places to buy from, one for my…read moreliving room, the other for a bedroom. The living room was first, and I had Porter's do it. They sold me exactly what I wanted and did not try to pressure me into buying additional goods or services that I didn't want. They were here within three days to install my new carpet, at exactly the time they said they would be here. Advantage will be doing the bedroom. They were supposed to be here between 9 and 10 this morning. Shortly after 9, I saw the van drive slowly down my street, obviously looking for my house. I don't understand what the problem was, since my house number is on my mailbox, as well as on the front of my house. Well, he drove past my house and sat at the stop sign for several minutes before driving away. I thought I would give it a few minutes and someone would surely call. About 15 minutes later, no call no show, and it's now almost 9:30. So I called the store and told them about their driver being lost and driving away. She called the driver and then called me back. She said he was behind schedule due to the flooding, and that he could either be here later today or tomorrow morning. Later today does not work, because I work second shift, so if it's convenient for them, I guess they'll be here tomorrow. If flooding was an issue, should they not have called me, instead of me having to call them? I believe what happened was, he couldn't find my house, so he just went to a different customer's house instead. This on top of having to wait over a week for my carpeting to come in, plus being pressured into having my sub floor treated makes me not a happy consumer. I have two more rooms to carpet, and Porter's will be doing them.