Once again, Carpet Specialist did a great job from the start with ordering our rug (Susan Jackson)…read moreand the delivery/installation of the rug by the very professional & efficient team of Gabe, John, and Jessie.

far and away, the best work I have seen on any wood floor repair and refinish in all my forty-plus…read moreyears as a very picky architect. This is a 1943 down-trodden, ignored house with frequent face-nailed repairs of original red oak strip flooring, and patches done in dissimilar wood, also face nailed. Our expectations were very low....to say the least. It is now complete and looks better than new. Their work was step by step, well planned and beautifully executed. Their craftsmanship has clearly added a high level of value to this home. Have confidence that your project is in very good hands. MB

This was a superb experience overall. We worked with a few members of the Oser family to facilitate…read moreour flooring project over the course of a few months following some unexpected expenses on our side which delayed our ability to start the project. During this time, Todd, Donna, and Larry were courteous in keeping their correspondence regular without being overbearing, and we were able to stay on the same page without feeling pressured or frustrated by the exchanges. Additionally, we felt that the cost of the project was competitive for that of a smaller company given the quality products and opportunities extended by the Osers to minimize the cost of the project when it was first discussed. Despite the already competitive price point and the delays to the start of the project which may have otherwise resulted in changes to the cost of the materials needed, the Osers were extremely hospitable in working to keep the quoted price the same once we were ready to get started. Additionally, after we worked with the Osers to address a miscommunication on our part which would have typically resulted in a minor increase in the cost of the project, we were able to once again maintain the original quoted cost of the project due to the company's flexibility and understanding. Last but not least, our floors look incredible and the members of the installation team were friendly, efficient, and competent throughout the installation process, which took only a day to complete. To summarize, we received flawless results at reasonable prices without a moment of stress to show for it, and we couldn't have asked for more out of the experience.

Great experience, customer service and pricing! I will definitely be recommending to others!read more

We had Floor Coverings International do tiling for 2 bathrooms. They did a great job. Jonathan was…read morevery helpful to us with advice and answering our questions when we selected our tile. He made it be a fun process for us! They have their showroom where you can select tile, but they also give you the option of coming to your home with tiling samples and do everything from the comfort of your own home, which is what we chose. We wanted to see how the tile looked with the lighting in our bathroom. It feels fun and exclusive to select tile this way! No crowds or other customers to worry about! Also we knew that he'd have to come to measure up our bathrooms for a quote anyway, so this worked out well for us. We felt the quote was reasonably priced, and we went ahead. They are honest, reliable and trustworthy and I had no qualms about having them work in our home if I was not there the whole time. Our actual contractor was Daniel, who did an AMAZING job. You can really tell he takes pride in what he does, he is a perfectionist and a true craftsman. We were thrilled with the result. I would definitely recommend Floor Coverings International. We would not hesitate to hire them again if we have any future flooring needs.

Prompt, gets back quickly. Has worked with me through trying times. Had several samples of carpet…read moreand plank tiles.!

Jessica is so helpful and knowledgeable about her products! I highly recommend this company for any…read moreof your flooring needs.

Really nice people the first time you go in. Spent a good deal of time telling my wife their less…read moreexpensive flooring would be just as good as the high end flooring we had in our old house - WRONG! But, we did not have them install it. There was too much of some of the flooring. My first two phone calls I was told that the low price was due to a special order. Since I was gone when my wife ordered it, I asked her and we looked at the paperwork. The special order was a different part of the flooring. The third day I called and pointed out I couldn't find it in the paperwork, but did find it for some tile in the basement and explained my wife said it was only for the basement. At this point, two friends who were familiar with the business talked with them. Finally, after calling every day that week, they said they would take back the stuff not special ordered and credited me the ~$800 back. In the end, I will happily pay more and not deal with the good prices they offer. If anyone really wants to use them, I would suggest using their installers as well - I didn't and that seemed to be a big part of a couple issues. It was about 50% of the time I got a call back if I had a question or complaint. If I don't hear back in 2 business days I call back. On a positive note, I had a manufacturers defect with portions of my floor. The owner did come over and check it out after an independent inspector found the floor was flawed due to manufacture defect. I got two boxes of flooring and the labor covered. I asked if I could have their installers come do it, since my guy had moved on to other houses. I was told no because they weren't the original installers and if anything went wrong they didn't want to be liable. It was also pointed out parts were not done to their standard. In the end, I have decent floors, but not as nice as our other house - which remember we went in asking about. With what I paid, they look pretty good, especially with the pretty rugs and furniture covering portions of it. I will not use them again. Once the final payment was made and the boxes were in my hands, I was asked to change my review on here for the fifth time. I was also told by the owner he was, "giving me 48 hours" to change it. It took almost a year to get this completely settled. At times they were very nice and helpful. Other times, they were rude. I, personally, will not use them again and I bet they would refuse to have me as a customer. If you know exactly what you want and can do it yourself, go for the deal. Otherwise, pay more money and go somewhere else.

Brought in my wool carpet to be cleaned- they did an Ok job. The carpet does not smell like pets…read moreanymore, and they were able to reduce the stains. Cons- when they dried the carpet, they hung it on a forklift (or something similar), so the center of the carpet buckles outwards. Now cannot use this as an area rug, pretty disappointing. Spent about $200 to clean this large carpet, not worth it for me.

From the owner: Carpet & Rug Dealers Commercial & Industrial Flooring Contractors Flooring Contractors Hardwood…read moreFoors