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    Floor Magic

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Floor Magic

    Carpet installation

    Floor installation

    Floor repair

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    1 year ago

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    Pen-Bay Glass - Pen-Bay Glass Inc logo

    Pen-Bay Glass

    (4 reviews)

    These folks just installed a custom shower in glass for me at the recommendation of my plumber and…read morethe whole process was great and their attention to detail was excellent. I'd happily recommend them.

    About a year ago I bought a used wood stove that needed new glass in the door. After calling…read morearound, Pen Bay told me they could fix it for a reasonable price and with a 48 hours turn around. Since this was MUCH faster than the wood stove companies in the area - and it was getting cold - I was delighted. I double checked to verify that the glass they used would have the needed heat resistance and durability that is needed for this kind of use. They assured me it would. All seemed great and I shelled out the money they asked. Fast forward about a year. I am sitting in front of my stove after a miserable day and watching the fire. As I watch, the fire settled, a log rolls forward a couple inches, taps the glass...and it shatters. First, this is NOT normal for wood stove glass. My house windows wold take that kind of damage without even blinking and they aren't supposed to be safety glass, heat resistant or anything else. Secondly this was VERY dangerous. Pieces fell out, leaving a hole in the door and had I not been home this could have caused my house to burn down. I contacted Pen Bay, figuring there must have been a flaw of some kind. I expressed my upset and assumed they would fix it. After all, their web site states "Our professionalism and background enable us to satisfy our customers completely. We guarantee it!" Silly me, I thought they meant it. I received an email back stating basically, glass breaks, go somewhere else if you don't like our work. I re-contacted them explaining that I had been looking for them to rectify the problem and replace the glass. They have refused to respond to my emails since. I will be filing a complaint with the BBB, but in the meantime I have to go elsewhere to get my door fixed before snow flies and pay AGAIN for a door that should have lasted at least a decade. Don't go there. The work is shoddy and they back nothing up. Their "guarantee" is worthless. And if your house burns down? Apparently "too bad, so sad."

    Renewal by Andersen of Greater Maine

    Renewal by Andersen of Greater Maine

    (11 reviews)

    Minus 5! We had a DISGUSTING experience with Renewal by…read moreAndersen of Greater Maine Bangor. See TrustPilot they are 1.9/5! Salesman walks in sees almost new house: 20 years old with original Andersen doors. He knows we have standard size doors and that selling us custom sizes (this is what Renewal says they do) is wrong but he continues. During the sales process, we were told we needed custom-sized French doors and full frame and casing replacement. Then the measuring expert comes and says standard sizes work and we save 7%. They rip out frames and casings anyway and put in new everything including the exact same size doors as we have. Then we find our old doors fit in the new frames. Great way to treat your best customers! Horrible installation too! Doors open on their own, the door frames are visibly out of alignment, there are gaps covered with excessive caulking, and the doors are drafty unless locked. They also rattle when closed. Weatherstripping began failing within days and repairs didn't last. During installation, parts of our wired security system were removed and returned disconnected (the workman said he didn't know what they were!), leaving it non-functional. We were later told we were responsible for removing it, even though no one ever said anything and the contract dosen't mentioned it. We were told the screen doors we would get would be "way more substantial" than the screen doors we had. The new doors were the cheapest they offer and identical to our old ones. We also had personal property damaged during installation: they nailed my wife's raincoat under the casing and didn't even notice! We were sold work we did not need, were told misleading information during the sales process and got substandard workmanship. For the price charged (about $46,000), we expected much better. I would strongly recommend getting multiple quotes and asking very detailed questions before signing anything. If your contract is longer than one page run for cover!

    Unless you have pocket full of money better hope you do not need to replace a broken window as the…read morecost far exceeds installation of a new quality window from Pella.

    Floor Magic - flooring - Updated July 2026

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