Jeff is a true professional. He is courteous, a good communicator, attentive, and punctual-- and is…read moresomeone who knows his craft extremely well. I could not be more pleased with his work in refinishing our floors. We bought a house built in 1890 with around 2100 sf of mostly original hardwood floors, which were in ok condition, but warping and cracking in some areas, and with quite a few pet stains. Jeff and Nick did an amazing job replacing stained and damaged wood. In areas where the floors were uneven, they went the extra mile to take down our doors and trim the bottoms. They also helped take apart a very heavy table to move into another room. Overall, these guys are excellent. Highly recommend! .

Jeff is a true hardwood professional. I contacted him for a flooring job and he was quick to…read moreestimate and offer up his availability. After scheduling and a deposit, he got right to work with a team of two others. On day 1, about 700 square feet of flooring was sanded and they got the first coat of poly on there. They finished the job within a week and the floors turned out beautifully. Jeff Morningstar is everything you'd want in a contractor: insured, professional, communicative and a true craftsman. If you're looking for someone to do a floor refinishing job, definitely give Jeff a call - I wouldn't hesitate to recommend him whether you have pine or oak floors.

Mark is a true craftsman. Our floors had taken a beating from our St. Bernard and Mark refinished…read morethe floors making them look like new flooring had been put in. From start to finish the work was impeccable!

Met with owner to discuss suggestions for replacing carpet with hardwood floors. Mike's…read moresuggestions were creative and we loved the outcome. The staff that removed the carpeting and placed the new floors were gentlemen and kept the work area contained and neat. Highly recommend MP Caroll.

MP Caroll was fantastic to work with. Our floor was damaged and needed to be replaced. We decided…read moreto change the color, which then required the stair treads to be sanded and stained to match the new floor. We went with MP Caroll because they had the professionals who could do the floor tear out, installation, and sand and re-stain the stairs. It was far more convenient than having to hire multiple contractors. Throughout the process, no matter how many question we posed in person, over the phone, or via email, they were always pleasant and nice. They are first rate. My wife and I highly recommend them. I was concerned if they would be able to stain the stairs to match the floors. The new floors were a darker stained white oak and the stairs were red oak. They surpassed expectations. Our new floors and the re-stained stairs match the floor beautifully. Kevin & Maria Miller

The product is a weak coverage on wood floors. it does not last, and service is not the greatest…read moreone either. The owner promised to bring a small amount of the product to us to correct some scratches on our floors but never delivered on his promises. Communication with who is running the office was difficult and awful.

What started off with a little confusion in regards to a home visit, we got past that and ended up…read morebooking the sandless procedure. I was told it would be done in a day and it ended up turning out to be 2 days. Which cost me some money at the kennel but luckily they were able to accommodate me. The floor itself looks absolutely beautiful. One minor area that we thought was dry didn't turn out as nice as the others. But all in all, I would highly recommend this procedure versus sanding. And it's a family-owned operation and everyone in the family was extremely polite and helpful. I have handed out of the flyers. They left me and let others see my floor. They look absolutely beautiful.

4.5-stars for quality of work and craftsmanship, 1-star for customer service and communication,…read moreaverages out to 3-star rating. Donald is a passionate man with a lot of years of experience and he is one of the best refinishers in WNY. Unfortunately, I had a bad experience working with him. He refinished my floors and reglazed/cleaned up a really decrepit bathroom, which the previous homeowner left covered in literal crap and feces. He did all this within a day of the time he said he would, so his craftsman and quality of work are a solid 4.5-stars. He can literally transform your old tiles in your bathroom and make them look brand new with a different color saving you money from ripping your tiles out and installing new ones. He can do one of the best floor jobs in the area as far as sanding goes, although not without imperfections (but he would probably be upset at you if you pointed them out). However, our relationship fell apart when at the end of the job he asked for $450 more than what he quoted on paper because of the excellent work he did. He claimed he would be "really disappointed" if he didn't get paid that extra $450 and practically tried to emotionally bully me into doing so, going as far as threatening not to work on another project for my wife that he already previously discussed with her. I ended up paying him $300 over the quote and I don't even think he was happy about that. Not once throughout the job did he call and say it would be more. We did talk about some extras like some simple shoe molding, but he said it wouldn't be more than "300 max" and then asked for 450 more without putting the shoe molding on (because I told him not to at the beginning of the job). I think we had a misunderstanding and miscommunication, because when I told him not to put the shoe molding in--I assumed that the job would cost the amount he quoted on paper. I wouldn't have minded paying him if he communicated throughout the job that it would be extra to put some transitional pieces of wood in. To his credit, he did put a super nice transitional piece of beautiful wood to cover the transition from tile to staircase and did an incredible job with it and the pieces from staircase to living room. Those were honestly worth the extra $$$, but it's just the lack of communication that had me upset and then the unwillingness to listen to the customer. He went as far as hanging up on me when I tried to discuss it with him. So overall, if you can put up with a temperamental artist - Donald is your man because he does beautiful work, but he's not that great at the customer-facing side of the business.

I am very, very, very pleased by the work Don and his brother did this past summer refinishing my…read moreclawfoot and built-in bathtubs! (I would have written my review sooner but we only recently moved in.) The price was very fair and their work was meticulous. The way they masked off everything surrounding the tubs was most impressive. Don promised that the non-slip bottom surfaces of the tubs would not be gritty or scratchy and he was true to his word. Thank you gentlemen for your dedication to detail!

I ended up hiring Niagara Hardwood to refinish my floors. Overall, they did a solid job in 3 days…read morethe quote was reasonable. They kept to schedule and finished the job to let the floors cure. The floors turned out beautiful and I really love the finish and it adds so much brightness to my upstairs. Why the 4-stars? ~~ Although the quote included closets, one closet I noticed wasn't done after they finished the first quote. After I pointed this out to them, they did it, but it only ended up with 2 coats instead of the 3 originally promised. It doesn't look as good in the closets with the 3 coats and overall the closets don't look as nice as the main floors. I also accidentally put a little scratch on the floor when moving some furniture back. I texted them to see if they would fix it and they quoted me a reasonable amount and said they would contact me, but haven't followed up with me yet. I guess they probably forgot and the otis might be on me to try them again. Either way, some small things and overall a wonderful job done! I'd definitely recommend them for your flooring installing/refinishing needs!

three greatest things in this life chocolate milk big ole titties and the quality of installation…read moreby Niagara hardwood ....my floors look amazing whoop whoop

wow... just wow. It is truly unbelievable the quality of work these guys do. I just had them come…read morein and refinish my hardwood floors and the job was 10 star. I have two dogs and three kids. Our floors were in rough shape at the back door and the main entrance (garage door). These guys made it look like fresh newly installed hardwood. I can't believe they didn't have to replace any wood. It's smooth, perfect in every way! The people that work for this company are amazing. I've dealt with contractors before and I have never seen this level of customer service and talent. If you have the opportunity to hire them, you should book them as soon as Dennis comes out to see you.

My wood floors were almost 100 years old and had heating grates in them. I had them remove grates,…read morerepair floors, sand and refinish them. They did a fantastic job. First thing visitors comment on are how beautiful my floors look. I highly recommend this company.

I worked with Serg of Modern Flooring to replace my kitchen floor. He was great. He had two other…read moreworkers with him and the three of them worked together to remove 4 layers of floor - yes - 4 layers, replace the subfloor and then place a product that would work for our family. Serg took the time to work with me to find something that fit my preferences and my budget. He was very receptive to all the feedback I had and was very responsive and communicative. I would recommend Modern Flooring to anyone - also, they are currently expanding to offer renovations as well.

We had Serg and his crew replace several rooms floors with luxury vinyl planking…read more The house is 180 years old and there were a couple of challenges that Serg sorted out quickly and efficiently. The floors look incredible. Serg has an attention to detail that is exceptional. The while job took a week and Serg set the timing up so we were minimally inconvenienced. Did I mention the floors look incredible? This is the kind of service and fairness you hope for when hiring a contractor. I would recommend these guys in a heartbeat!​​