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    Floor & Decor

    3.6 (24 reviews)
    Open 10:00 am - 6:00 pm
    Updated 1 month ago

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    Scotty C.

    I'm really torn here because half my experience was great and the other half was a wreck. I loved the selection, the prices were very reasonable, and the guy Dominique helping us was going the extra mile to get us the product we were looking for. That's where the positive points end. We chose a tile that happened to be one of the only out of stock options. They had it at other stores, but it would need to be shipped and we would need to pay the shipping fee from store to store (which is not the case with most big box stores). I was willing to pay the fee (about $60), but only if it was going to get here in the timeframe I needed for my installer. I had the option of driving to Savannah myself to pick it up, but that wasn't ideal. They assured me that the tile would be shipped out Monday morning and that it would be in store as early as Wednesday or as late as Friday. I asked that once they have the created tracking number to call me on Monday so I can get a better idea and I was assured I would receive a call. Guess what, the tile didn't ship on Monday. Nor did it ship on Tuesday, and it took call after call and starting over with different employees after no follow up to figure it out. Throughout the whole process, we had to call in to them to find out what was going on. Nobody was taking responsibility and just blaming someone else or the other store. Eventually they got everything straightened out and refunded my $60 shipping fee for the hassle. Unfortunately, I had to reschedule with my installer twice because of the mishapp and extended the time of my kitchen facelift by an additional week. It really comes down to people following through on their word and it bothers me when people say they will do things and then just blatantly don't and never follow up. I understand that my situation would not have occurred if the tile was simply in stock and I walked out the door with it, but the additional headaches of the process really soured the experience for us.

    Great selection of tiles. We were overwhelmed until our appointment with Kattie. We showed her our outdoor furniture and what we thought we would like. She helped us narrow it down to 2 tiles and went home to decide. The one we chose was perfect. Everyone was friendly and helpful. Our tile guy had no problems picking up our stuff. Highly recommend them.

    Bob M.

    Biggest tile store in the world ( at least it seems like it). Free truck giveaway and Food on this the grand opening night. I'm impressed. As big as a Walmart but clean and you don't feel like you need a shower after a visit. I would check this place out for any and all your tile needs ( I've never seems so much). If you have a hard time making a decision, this may not be the best place to go- choices unlimited

    Melissa S.

    Floor and Decor, or as I affectionately refer to it, "the SKY CITY" of tile stores. I love it and loathe it at the same time. While you can find decent tile at great prices, you are going to work for it! When I say work for it, I mean break your back because you didn't preorder online and ....ain't nobody got time that..... when you ask can you get some assistance loading it to your cart and don't even think about assistance loading it in your car... they all stare at you breaking your back loading it, while they leave and go home at the end of the day. And don't forget when you check out, if you have a cashier like we just had... he doesn't care you're dropping a few grand... you are going to do all the work yourself at check out too. I mean, you are going to get responses like,"how many little you got??? What you got??? Huh? How many ?? No I can't walk to the box w the scanner . Huh. What??? Ok. Let me also check myself out too. Hell, I might as well apply for a job . Maybe management . But wait, wasn't it just management that called over the loud speaker, " we got 9 minutes people, get your area right, so we can leave at 7"! Never mind the customer that just screwed their back up working for you and the same customer that repeatedly spends a good chunk of money here. I will make sure to order online from now on. So the also rude people in loading , can cram their forklift in my van again, like previous times..... Do better Floor and Decor!

    Chipped tile everywhere

    I cannot express how mad and disappointed I am in Floor and Decor. We bought marble tile for our new guest bathroom back in November. We had an experience tile professional install the tile, but when taking out the spacers for the tile, they all started to chip. Almost every tile had chips in it. Clearly not a "more durable" marble as advertised and either very shoddy tile or these was a problem with this batch. At that point we contacted floor and decor and told them of the issue and asked them to replace the tile and the cost to reinstall it. At that point they told us we would need to have an independent tile inspection performed (at $650 of our own expense) from a list of Floor & Decor inspectors. Which we did. He found that indeed the tiles were defective and did not find any install reason as to why the tile should have chipped in that manner. We sent the report back and were told we should hear back in up to 48 hours. Now three weeks later, we finally heard back. And they are not covering anything. Absolutely incredible. What a dishonest company. I would NEVER trust Floor & Decor again and I would STRONGLY advise anyone from using floor and decor. We have done everything they asked of us and now not only have defective tile (which has been sitting for 2 months waiting for a decision) we are also out the $650 independent tile inspection that THEY Requested...which was found to be in OUR favor. Please avoid Floor & Decor. We will likely be pursing legal action at this point.

    Thanks for the help choosing this grout! It's perfect

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    1 year ago

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    1 year ago

    I scheduled a design appointment for renovations our bathroom and Romina was just wonderful to work with. So sweet and helpful!!

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    Review Highlights - Floor & Decor

    She assured me that it will be a fantastic experience and I'll be very pleased with Kattie's savvy design expertise.

    Mentioned in 2 reviews

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