The staff are nice and pleasant to work with, and they were able to quickly get me on the schedule…read more So, that is a plus. Unfortunately, they missed some mold, and I had to call them back to cut out more drywall. This was a big disappointment. I don't understand how it was missed. The missed mold was right up to the edge of the drywall, meaning the drywall they cut out would also have mold right up to the edge, and they are supposed to remove one foot past where the mold ends. I found it when I was putting insulation back in, and I could have easily missed it myself which could have led to the mold continuing to grow and having another big problem later.  Also, I was given a work authorization to sign, but with no written breakdown of what the work would actually entail: which parts of the house, the process to remove the mold, etc. I had to request this. All other mold mitigation companies I contacted gave me a quote with a very detailed written breakdown of the work to be performed. If you go with them, make sure you ask for the details of the work to be performed in writing and don't settle for just a verbal explanation of what they will do.

My basement literally had water up to the top of my foot and they never even extracted any water…read moreout. Just threw fans/dehumidifiers down, ripped some drywall out and left. Then showed up 10 days later to grab their equipment and left. Charged my insurance company over $6,000 and once they got their money, I never heard from them again. For 3 months I left numerous voicemails which were never returned. I was initially told that they would be in touch with some proposals to replace the drywall, flooring, paint, etc. but never heard a single thing. So I was just left to scramble on my own and I am still attempting to find someone to finish putting my basement all back together and it has literally been over 4 months now. Live and learn I guess. I would have been better off renting a commercial shop vac and dehumidifiers and done it all myself and saved myself from being dropped by my insurance company. So very disappointing.

Had a pipe break in a crawl space. Insurance company sent them. Very responsive and thorough…read more Excellent communication throughout the process. I would highly recommend Paul Davis for any restoration project.

Don't waste your time with this outfit. I always considered…read morePaul Davis to be a reputable business so I contacted them to see about restorations after an upstairs water faucet leak caused damage on two floors of my home. I spoke with Sean and he had a guy by the name of Roger come out to assess the situation on October 7, 2025. Roger spent an hour looking around and taking 3-D photos to help with the assessment. When he left he said he would have a proposal to me by the following Friday , or for sure the next Monday. When I had heard nothing by the 21st I contacted Sean and informed him that I had heard nothing from Roger. Sean told ne he would contact Roger and "make sure you have information today". It's now October 25th and there has been no communication from Paul Davis Restoration of South Central Wisconsin. If they didn't want to do the job all they had to do is say so. This is no way to run a business! Don't let Paul Davis Restoration of South Central Wisconsin waste your time.

ServPro was a life saver for us! We are first time homeowners, and when we had a sewer drain back…read moreup in our basement 3 days before we left on vacation we were complete mess (that is saying lightly)! ServPro came to the rescue! To give perspective we called them on Monday afternoon, they had someone out to assess the issue that Tuesday morning and then the cleaning was completed on Wednesday! Working closely with our Home Insurance company, they were professional, efficient, fast working and perfect customer care! Due to the time sensitive matter their office receptionist, Amber, quickly connected us to a Project Manager to come out and asses the damage. Jim Gryder, project manager, was amazing! He put both my husband and I's mind at ease on the damages. He work closely with our insurance assessor to make sure everything was accounted for. Jim also explain everything as the process was going on and came out multiple times to ensure everything was completed/progressing correctly. He even coordinated with our friend whom was watching our house over our vacation to come in and check the drying process each day while we were gone. We truly appreciated everything Jim did! He completely made us feel comfortable so we could go on our vacation without worrying about what was happening in our house. The ServPro Crew team, Ronny, Willie & Christian, who came out on Wednesday was super professional, fast working, answered any questions we had and even gave us advice on a few things. Ronny even helped us take a few pictures of personal property damage for our insurance before disposing of them. They explained everything they were doing up front and walked us through everything after the clean process was done. Also, Jim came back out once they were collecting the drying fans to do an estimate for repairing the damages for us too! He worked directly with our home insurance coming so we didn't have to play the middle man! We truly high recommend ServPro of Rock County. They helped us so much during such a stressful situation. Thank you so much to the whole ServPro Team!

From the owner: SERVPRO of Rock County is the top choice for cleanup and restoration. We offer comprehensive…read moreresidential and commercial services, specializing in storm, fire, and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

I messed up my ceiling texture real good. Tom was able to fix it in no time! He was also very…read moreprompt and had great communication when he was coming. I'm very happy!

We developed a crack in the plaster around a vent in our bathroom/laundry room. I did some research…read moreon local plasterers and we contacted Tom. His "to do" list was long, but this is always the case with contractors. He was worth the wait! First, he diagnosed a roof issue that we were unaware of. After the roofers did the repair, Tom came to our house on a Saturday and fixed our problem in less than an hour. He left our ceiling looking great and the room very tidy. We were AMAZED at what he charged. We ended up giving him a tip because he did such fine work.

Took off work twice just for them to no show on both appointments, didn't even bother to return or…read morecall to say why the final time. Wish I could say they do good work but I guess we'll never know. 0 stars

Joe and Sean took care of mold in two of our bathrooms today and I can't say enough about how easy…read moreand nice it was to work with them. They are both efficient and kind and their remediation looks super good. I'd hired those two guys and A&J again for any work I needed done. Honestly!

My dog is kind of into squirrels. When he is not outside chasing squirrels, he is sitting in the…read morewindow watching them and drooling, drooling a lot! Overt the past 18 months, it has really taken its toll on my carpeting. I bought one of those home steam cleaners and it didn't really seem to do much of anything but make the rugs wet. I used to have a regular carpet cleaner guy, but he seems to have skipped town and was in need of a replacement. I was referred to Doug by my local hardware store and after the job can now claim that I have a new and probably improved carpet guy. Kevin, the technician arrived on time in a truck equipped with a huge carpet cleaner machine inside. Imagine what you might use to power wash a 747 and this will give you an idea of the girth of this thing. He fired it up and it sounded like an industrial wood chipper running. I knew that I would be in for some serious cleaning action. I didn't actually stay home, but understand that kevin was there the better part of the day. My cleaning lady came the next day and left me a note saying "The carpet guy did a spectacular job considering how bad it was!" I'd consider that a ringing endorsement. I can't say if his price was good or not. You see ads promising super cheap carpet cleanings, but they seem to be too good to be true. I'm happy with the job and the carpets really look like new again. Oh ya, I have a different number for the company, I don't know if the other one works or not. 608-290-7847

We scheduled an appointment for carpet cleaning. We found it strange that they didn't ask any…read morequestions about the square footage needing to be cleaned, number of rooms, and so on. On the day of the appointment, they never showed up! We called several times and left a message, but no response. Just now, they left a message asking if we wanted to schedule an appointment! The level of disorganization is truly disappointing.

I cannot speak highly enough of the exceptional restoration services CS Cleaning & Supply provided…read morewhen a pipe burst flooding my home while I was out of town. Dan promptly assessed the situation & provided a comprehensive plan. He quickly set up the restoration work & provided invaluable assistance throughout the restoration & insurance process. The quality of work was outstanding & the entire process was hassle free. Dan & Lori are an exceptional team who care deeply about every home they restore. Truly a blessing in a stressful, messy situation. I highly recommend CS Cleaning & Supply!

From the owner: Are you in search of dependable and professional cleaning and janitorial services in the Fort…read moreAtkinson, WI region? Your search ends here with CS Cleaning and Supply, the local specialists dedicated to maintaining both residential and commercial environments in pristine condition. Our cleaning technicians are highly trained, licensed, bonded, and insured, ensuring exceptional results that you can rely on. We provide a comprehensive array of services tailored to fulfill all your cleaning requirements, which include regular housekeeping, deep cleaning, carpet and upholstery maintenance, post-construction cleanup, and much more. For commercial clients, our janitorial services guarantee that your facility remains clean, hygienic, and welcoming for both customers and employees. We utilize only premium, eco-friendly cleaning products and cutting-edge equipment to ensure a healthier clean. Additionally, CS Cleaning and Supply serves as your provider for janitorial supplies, enabling you to preserve that freshly cleaned appearance between our visits. Discover the impact of having a committed and detail-oriented cleaning partner. Reach out to CS Cleaning and Supply today, and allow us to develop a personalized cleaning plan tailored to your home or business!

LDR came in after a furnace condenser pump failed and basement flooded. They worked with the…read moreinsurance to get us the best REPAIR possible. Communication was excellent. They were easy to deal with and we are very happy with the work done.

LDR did an excellent job with our house fire restoration. They were easy to work with, very…read moreresponsive and kept us updated along the way. Everyone from the company that we dealt with were very professional and knowledgeable. Our home is finished and is beautiful. They they did very good work And we would definitely recommend them.

On July 2nd, our cat flooded a portion of our house. She turned on the laundry-room sink while no…read moreone was home and it overflowed for about eight hours. Our master bedroom and closet, laundry room, mud room, living room, basement stairs, and about 1/3 of our basement was covered in water. ServiceMaster Restore came out the next morning to start the clean-up process. They removed the carpet, the damaged rugs for cleaning, baseboards, and a portion of the vinyl flooring in the mudroom. They set up their drying machines and would come back and check them every few days. Well - after only removing half the flooring, it took TEN days for the subfloor to dry. After we took off work and were no-showed twice (and a hotel stay since it was unbearably hot with the machines running nonstop and half the house sectioned off) they finally removed more flooring on the ninth day and removed the machines on the tenth day. When they finally showed up to remove the machines, I had to run fans to get the smell of weed out of my house... it was SO strong from the workers who were in and out. A month went by and we heard nothing. Apparently the project manager had left and our project was handed over. We met the new manager and did a walk-through... half the items needed to be done were "forgotten" so we had to start from the beginning in getting him up to speed. He encouraged us to utilize a moving pod to hold our furniture in our driveway so the restoration to be completed. We agreed, and appreciated that suggestion. Well, now we are at the two month mark... half my house is still missing flooring. We are still walking on splintering sub-floor and stepping over multiple spike strips, with a crawling toddler and little kids. Last week they finally called back and asked if the painters could come "tomorrow" at 7am. YES! - but no pod was delivered. What we thought would be a one-day paint job was actually scheduled for four days (news to us - we found this out when the painters said they were coming back at 7am tomorrow)... More time off work for Brandon and I... We were waking up at 5am each morning to move around furniture so the walls would be accessible. Our bedroom furniture was too heavy for us to move by ourselves, which we were told we would not have to do... so the wall behind our bed? Not painted. Our closet? Not painted. But alas, we were making progress, and a few walls not painted is not a huge deal. Until I went to grab groceries from the garage freezer days after the painting was completed... the workers unplugged the fridge/freezer and never notified us or plugged it back in. Everything is bad and needs to be thrown out. More money gone. My rugs they took before the Fourth of July? Five different phone calls to try and FIND them (apparently it was a different branch that took them) and ASK for them back. I was told they have been done for weeks and can be brought back tomorrow, they "don't know" why we were never notified. Well, it is now "tomorrow" and we have been no-showed again after taking the morning off work to be home. I called and I was told they sent the guy to another job, instead, and they would not be delivered today.... We are FINALLY on the calendar to get our flooring installed on Friday the 13th (fitting, right?) but they will not move our furniture back into our house until some time the following week, since this is a Friday and they will not do it on the weekend. Back to planning accommodations for three kids, three dogs, and two cats... I have never experienced such carelessness from a company designed for disaster relief. One sink overflowing has cost us our entire summer, weeks of work, cancelled vacations. Worst of all, it has been over two months of making-do with unsafe living conditions with small children and animals. This has been so exhausting and defeating - and ServiceMaster Restore has refused to do anything to make these matters right.

Avoid these people at all costs. They won't call you back, they'll give you false information,…read morethey'll delay your project based on that false information, they'll say they'll do something and then never do it (all the time), they won't return phone calls, and are generally a nightmare to work with. I'm an insurance adjuster and I work with the Servicemaster and Servpro franchises all the time, and all over the country and they're always competent and professional, 9 times out of 10. I've never dealt with such a ridiculous level of incompetency or disrespect as with these guys. Absolutely avoid them.