I had a engine light on It was a hard code !!!Cadilac converter's have a eight year 80,000 Federal warrantee & Mazda warranty!! Went to AutoZone they plug it in to verify what the engine light was !! Went there he said it was covered to me in my daughter after almost 3 hours it's a plug-in computer How many seconds with that take and then laser going to read the temperature differences really how long does it take to move a laser back and forth ? Service gentlemen Stephen came out And started making up excusesFor robbing me $96 !!! Feeding Honoring their word & warrantee! What was so upsetting there lying to my face saying there was nothing wrong drove off five minutes later engine light came back on same problems I know a little about cars ! That is Cadillac converter efficiency code po21 came back and spoke to I believe was the service manager he had a attitude right off the bat and I was not a happy camper my daughter heard my voice inside his office I didn't buy any of his shit he was trying to sell excuses me Specially knowing he was lying to my face about it not being a hard code which a other dealerships Mazda said it was a hard code that's how I know it was a Hard code and him saying it was a soft code !!! I don't know what happened to There excellence Service ! They should be ashamed of themselves! PS I got my money back But the service manager says he's going to rob me again when I come back To have it checked do you think that went over well with me just called up cancel the appointment for Wednesday and I will be calling corporate Mazda my car is going to Fail omissions test and they said there was nothing wrong with my Cadillac converter Lol what is po21 Engine code anybodyTake a guess? not funny I'm no chump!m read more

Hello Jessica, Please allow me to introduce myself, my name is Russell Cunha and I'm the General Manager of Flood Mazda. I was very sorry to read that your recent experience at Flood Mazda was less than enjoyable. I can understand your frustration that when you came to inquire on a vehicle we had for sale and after making a offer that you felt was valid based on your research and budget you may have set for a vehicle and not be able to purchase that vehicle due to the fact that we would not accept that offer and to see the vehicle later advertised for even less. Please try to understand we value all of our present and future customers & please understand there are many factors that go into effect when a dealership prices vehicles for sale. Flood Mazda tries to price all of our vehicle at or below fair market value and not for what we would like to make for a profit, I believe a vehicle is worth what it is worth due to condition, history, seasons of the year & fuel prices just to name a few. Even though we may have had a vehicle priced at one price one month and it is priced much lower the next month may be because of an annual inventory write down, in which I believe was the reason this particular vehicle you were interested in had such a great discount. Please keep in mind like any other retail business sales occur often on items that need to go in order to free up inventory and to free up idol cash flow. Please feel free to contact me direct at (401)284-4700 or rcunha@floodauto.com to discuss this issue any further and I would be more than glad to assist you in anyway I can. Once again I'm so sorry for any inconvenience this may have caused. Russell Cunha General Manager read more

I have to say that this was the BEST car buying experience I've ever had. I've always driven Hondas. However, I decided to upgrade to an SUV. So I started to do some research. A friend of mine told me to go over to Flood Mazda, because they had had a good experience there. Initially I was interested in the Nissan Rogue, Honday CRV and Mazda's CX5. Well after going to all three dealerships and comparing prices and quality, I went with the CX5. There wasn't even a question and I could not be happier. The interior is amazing. It has a cozy luxurious feeling to it and the ride is a dream. I definitely made the right choice and the body style and substantial feel to the car is awesome. I absolutely love it. Jeffrey Piscione, who sold me the car was with me every step of the way. He spent hours answering my questions and there was not even a hint of pushiness. I really felt he was completely honest with me and worked with Cody Harvey, the Finance Manager to give me exactly what I needed. They definitely went the extra mile for me and I drove out of the lot as happy as I've ever been. It seemed as though everyone who worked there was really kind and sincere. I just could not believe how genuine they all were. They really wanted to make me feel happy and comfortable with this major purchase. I'm thrilled. Jeffrey and Cody and Charlie were amazing. Total professionals. I plan on referring many people to Flood Mazda. read more

We purchased our previous Mazda CX-9 at a different dealer and we were so dissatisfied that we opted to have all of our service performed at different dealership. Our choice was Flood Mazda and we couldn't be happier. Our confidence in their service department was the main reason for purchasing a new Mazda. We spoke with Taylor Trahan and test drove the new Mazda CX-9. We liked the car but wanted to wait until we returned from a scheduled vacation before moving forward with the purchase. Taylor was very respectful of time and only followed up after he knew we had returned from our brief get away. When we decided to move forward with the purchase, I was concerned that our roof racks racks would not fit on the new rail system. Taylor kept the roof rack and had the service department install on the car prior to pick up. If/when Mazda offers an AWD large four door sedan, I would seriously consider purchasing for my primary transportation. read more

This is a dealership that really cares about taking care of their customers. Justis was extremely helpful and patient when I was looking. I was very undecided about purchasing the CX-9. Didn't think it would work with my dogs. I finally decided I did want it. Best decision I made. Love my new car. My pups are happy too. Cody in financing was also extremely helpful and knowledgeable. Then when I had some registration issues. He was quick to resolve them. Very happy with this dealership. I would totally recommend them. It was worth the 50 min ride to deal with people that want to make buying a vehicle pleasant experience. read more

The sales manager was very discriminatory in my treatment as an older employee. (54 at the time) Daily abuse for no reason, except his mood at the time. (Not nice) Management had a deep seeded disdain for customers, that were not visible to the outside public. You should hear their conversations! read more

If you are thinking of buying a Mazda, do yourself a favor and go straight to Flood. I just purchased my second CX 5 from this dealership and the service cannot be beat. I shopped around for my first and ended up driving an hour to purchase here. read more